Real-time Service .NET Business Connector Connectivity

Microsoft.Dynamics.Retail.AX2012.R2.FP.Monitoring.Monitor.RealtimeServiceBCNetConnectivity (UnitMonitor)

Monitors whether Real-time Service can connect to Microsoft Dynamics AX through .NET Business Connector.

Knowledge Base article:

Summary

Monitors the connection between Real-time Service and Microsoft Dynamics AX using .NET Business Connector.

Causes

The AOS service is not running.
Firewall settings are incorrect on the AOS computer or the Real-time Service computer.
The application pool identity for Real-time Service does not have the correct permissions in Microsoft Dynamics AX.
.NET Business Connector is not configured correctly.
The company ID does not exist in Microsoft Dynamics AX.

Resolutions

Make sure that the AOS service is running.
Make sure that the TCP/IP port for the AOS instance is open for connections on the computers where AOS and Real-time Service are installed. By default, the TCP/IP port number for the AOS is 2712.
Make sure that the application pool is running as the correct user in IIS. Make sure that the same user has permission in Microsoft Dynamics AX to use .NET Business Connector.
Make sure the configuration for .NET Business Connector is correct.
- Verify that .NET Business Connector is installed on the computer where Real-time Service is installed.
- If .NET Business Connector is installed, open the Microsoft Dynamics AX Configuration Utility and verify that the configuration uses a valid AOS instance.
Make sure that the company ID is correct, and that the company ID exists in Microsoft Dynamics AX.

View Online Content

Element properties:

Target

Microsoft.Dynamics.Retail.AX2012.R2.FP.Base.Class.RealtimeServiceInstance

Parent Monitor

System.Health.AvailabilityState

Category

AvailabilityHealth

Enabled

True

Alert Generate

True

Alert Severity

Error

Alert Priority

Normal

Alert Auto Resolve

True

Monitor Type

Microsoft.Windows.RepeatedEventLogSingleEventLog2StateMonitorType

Remotable

False

Accessibility

Public

Alert Message

Real-Time Service .NET Business Connector Connectivity

Real-time Service failed to connect to AOS using .NET Business Connector.

This can prevent channels from performing certain actions such as:
* Redemption of loyalty points
* Worker time registrations
* Customer order retrieval
* Real-time inventory lookup

Real-time Service disruption does not prevent simple transactions from being processed at the channels.

Additional event information for this disruption:

Time first: {0}
Time last: {1}

Count: {2}

Event description: {3}

RunAs

Default

Source Code:

<UnitMonitor ID="Microsoft.Dynamics.Retail.AX2012.R2.FP.Monitoring.Monitor.RealtimeServiceBCNetConnectivity" Accessibility="Public" Enabled="true" Target="Base!Microsoft.Dynamics.Retail.AX2012.R2.FP.Base.Class.RealtimeServiceInstance" ParentMonitorID="Health!System.Health.AvailabilityState" Remotable="false" Priority="Normal" TypeID="Windows!Microsoft.Windows.RepeatedEventLogSingleEventLog2StateMonitorType" ConfirmDelivery="true">

  <Category>AvailabilityHealth</Category>

  <AlertSettings AlertMessage="Microsoft.Dynamics.Retail.AX2012.R2.FP.Monitoring.Monitor.RealtimeServiceBCNetConnectivity_AlertMessageResourceID">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/TimeFirst$</AlertParameter1>

      <AlertParameter2>$Data/Context/TimeLast$</AlertParameter2>

      <AlertParameter3>$Data/Context/Count$</AlertParameter3>

      <AlertParameter4>$Data/Context/Context/DataItem/EventDescription$</AlertParameter4>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="RepeatedEventRaised" MonitorTypeStateID="RepeatedEventRaised" HealthState="Error"/>

    <OperationalState ID="EventRaised" MonitorTypeStateID="EventRaised" HealthState="Success"/>

  </OperationalStates>

  <Configuration>

    <ComputerName>$Target/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

    <LogName>Application</LogName>

    <Expression>

      <And>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="UnsignedInteger">10101</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="String">PublisherName</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="String">Microsoft Dynamics AX Retail Monitoring : Real time Service $Target/Property[Type="Base!Microsoft.Dynamics.Retail.AX2012.R2.FP.Base.Class.RealtimeServiceInstance"]/WebApplicationName$</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

      </And>

    </Expression>

    <RepeatedComputerName>$Target/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</RepeatedComputerName>

    <RepeatedLogName>Application</RepeatedLogName>

    <RepeatedExpression>

      <And>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="UnsignedInteger">10100</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="String">PublisherName</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="String">Microsoft Dynamics AX Retail Monitoring : Real time Service $Target/Property[Type="Base!Microsoft.Dynamics.Retail.AX2012.R2.FP.Base.Class.RealtimeServiceInstance"]/WebApplicationName$</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

      </And>

    </RepeatedExpression>

    <Consolidator>

      <ConsolidationProperties/>

      <TimeControl>

        <WithinTimeSchedule>

          <Interval>86400</Interval>

        </WithinTimeSchedule>

      </TimeControl>

      <CountingCondition>

        <Count>2</Count>

        <CountMode>OnNewItemTestOutputRestart_OnTimerSlideByOne</CountMode>

      </CountingCondition>

    </Consolidator>

  </Configuration>

</UnitMonitor>