Retail POS Offline Sync Service State - Microsoft.Dynamics.Retail.AX2012.R2.FP.Monitoring.Monitor.RetailPosOfflineServiceState (UnitMonitor)

Microsoft.Dynamics.Retail.AX2012.R2.FP.Monitoring.Monitor.RetailPosOfflineServiceState (UnitMonitor)

The state of the Retail POS Offline Sync Service

Knowledge Base article:

Summary

Monitors the state of the Retail POS Offline Sync Service.

Causes

The service account password for the Retail POS Offline Sync Service has changed.
The service account for the Retail POS Offline Sync Service is no longer valid.
The Retail POS Offline Sync Service is unable to start due to an application crash.

Resolutions

Make sure to update the service account password of the Retail POS Offline Sync Service and start the service.
Make sure that a valid service account is used for the Retail POS Offline Sync Service.
Make sure that the Retail POS Offline Sync Service can be started without any application issues, look for application traces to identify and fix any potential issues during startup of the service.

View Online Content

Element properties:

Target

Microsoft.Dynamics.Retail.AX2012.R2.FP.Base.Class.RetailPosOfflineService

Parent Monitor

System.Health.AvailabilityState

Category

StateCollection

Enabled

True

Alert Generate

True

Alert Severity

Error

Alert Priority

Normal

Alert Auto Resolve

True

Monitor Type

Microsoft.Windows.CheckNTServiceStateMonitorType

Remotable

False

Accessibility

Public

Alert Message

Retail POS Offline Sync Service State

Retail POS Offline Sync Service is not running.

This disruption will affect POS operations only if POS is running in offline mode. Data will not be updated in the offline databases at POS registers. Any pending transactions in offline databases will also not be uploaded. When the connection is restored all pending changes will be synchronized.

Additional information for this disruption:

Service Name: {0}

RunAs

Default

Source Code:

<UnitMonitor ID="Microsoft.Dynamics.Retail.AX2012.R2.FP.Monitoring.Monitor.RetailPosOfflineServiceState" Accessibility="Public" Enabled="true" Target="Base!Microsoft.Dynamics.Retail.AX2012.R2.FP.Base.Class.RetailPosOfflineService" ParentMonitorID="Health!System.Health.AvailabilityState" Remotable="false" Priority="Normal" TypeID="Windows!Microsoft.Windows.CheckNTServiceStateMonitorType" ConfirmDelivery="true"> <Category>StateCollection</Category> <AlertSettings AlertMessage="Microsoft.Dynamics.Retail.AX2012.R2.FP.Monitoring.Monitor.RetailPosOfflineServiceState_AlertMessageResourceID"> <AlertOnState>Error</AlertOnState> <AutoResolve>true</AutoResolve> <AlertPriority>Normal</AlertPriority> <AlertSeverity>Error</AlertSeverity> <AlertParameters> <AlertParameter1>$Target/Property[Type="Base!Microsoft.Dynamics.Retail.AX2012.R2.FP.Base.Class.RetailPosOfflineService"]/ServiceName$</AlertParameter1> </AlertParameters> </AlertSettings> <OperationalStates> <OperationalState ID="Running" MonitorTypeStateID="Running" HealthState="Success"/> <OperationalState ID="NotRunning" MonitorTypeStateID="NotRunning" HealthState="Error"/> </OperationalStates> <Configuration> <ComputerName>$Target/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/PrincipalName$</ComputerName> <ServiceName>$Target/Property[Type="Base!Microsoft.Dynamics.Retail.AX2012.R2.FP.Base.Class.RetailPosOfflineService"]/ServiceName$</ServiceName> <CheckStartupType>False</CheckStartupType> </Configuration> </UnitMonitor>