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Performance collection for : PERF_ACD_CC_TOTAL_INCOMING_CALLS_DECLINED_BECAUSE_HIGH_ACTIVE_CALLS

Microsoft.LS.2013.Monitoring.Rule.ReportingPC.RGS.PERF_ACD_CC_TOTAL_INCOMING_CALLS_DECLINED_BECAUSE_HIGH_ACTIVE_CALLS (Rule)

Knowledge Base article:

Summary

This rule collects this performance counter for reporting/troubleshooting purposes for the counter: PERF_ACD_CC_TOTAL_INCOMING_CALLS_DECLINED_BECAUSE_HIGH_ACTIVE_CALLS

The total number of incoming calls declined since startup due to high number of active calls on the system.

Causes

Resolutions

Element properties:

TargetMicrosoft.LS.2013.Component.RGS
CategoryPerformanceCollection
EnabledTrue
Instance NameLS:RGS - Response Group Service Call Control
Counter NameRGS - Total number of incoming calls declined because of high number of active calls
Frequency900
Alert GenerateFalse
RemotableTrue

Member Modules:

ID Module Type TypeId RunAs 
CollectPerfCounter DataSource System.Performance.OptimizedDataProvider Default
WriteToDB WriteAction Microsoft.SystemCenter.CollectPerformanceData Default
WriteToDW WriteAction Microsoft.SystemCenter.DataWarehouse.PublishPerformanceData Default

Source Code:

<Rule ID="Microsoft.LS.2013.Monitoring.Rule.ReportingPC.RGS.PERF_ACD_CC_TOTAL_INCOMING_CALLS_DECLINED_BECAUSE_HIGH_ACTIVE_CALLS" Enabled="true" Target="Microsoft.LS.2013.Component.RGS" ConfirmDelivery="false" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>PerformanceCollection</Category>

  <DataSources>

    <DataSource ID="CollectPerfCounter" TypeID="SystemPerf!System.Performance.OptimizedDataProvider">

      <ComputerName>$Target/Host/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <CounterName>RGS - Total number of incoming calls declined because of high number of active calls</CounterName>

      <ObjectName>LS:RGS - Response Group Service Call Control</ObjectName>

      <InstanceName/>

      <AllInstances>true</AllInstances>

      <Frequency>900</Frequency>

      <Tolerance>5</Tolerance>

      <ToleranceType>Absolute</ToleranceType>

      <MaximumSampleSeparation>4</MaximumSampleSeparation>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="WriteToDB" TypeID="SC!Microsoft.SystemCenter.CollectPerformanceData"/>

    <WriteAction ID="WriteToDW" TypeID="SCDW!Microsoft.SystemCenter.DataWarehouse.PublishPerformanceData"/>

  </WriteActions>

</Rule>