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Performance collection for : PERF_ACD_MM_CURRENT_NUM_CALLS

Microsoft.LS.2013.Monitoring.Rule.ReportingPC.RGS.PERF_ACD_MM_CURRENT_NUM_CALLS (Rule)

Knowledge Base article:

Summary

This rule collects this performance counter for reporting/troubleshooting purposes for the counter: PERF_ACD_MM_CURRENT_NUM_CALLS

The number of calls that are currently being handled.

Causes

There are too many RGS calls currently handled by this pool.

Resolutions

If the number of calls stays high and overall server performance is affected, you may consider adding an additional RGS pool to your deployment.

Element properties:

TargetMicrosoft.LS.2013.Component.RGS
CategoryPerformanceCollection
EnabledTrue
Instance NameLS:RGS - Response Group Service Match Making
Counter NameRGS - Current number of calls
Frequency900
Alert GenerateFalse
RemotableTrue

Member Modules:

ID Module Type TypeId RunAs 
CollectPerfCounter DataSource System.Performance.OptimizedDataProvider Default
WriteToDB WriteAction Microsoft.SystemCenter.CollectPerformanceData Default
WriteToDW WriteAction Microsoft.SystemCenter.DataWarehouse.PublishPerformanceData Default

Source Code:

<Rule ID="Microsoft.LS.2013.Monitoring.Rule.ReportingPC.RGS.PERF_ACD_MM_CURRENT_NUM_CALLS" Enabled="true" Target="Microsoft.LS.2013.Component.RGS" ConfirmDelivery="false" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>PerformanceCollection</Category>

  <DataSources>

    <DataSource ID="CollectPerfCounter" TypeID="SystemPerf!System.Performance.OptimizedDataProvider">

      <ComputerName>$Target/Host/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <CounterName>RGS - Current number of calls</CounterName>

      <ObjectName>LS:RGS - Response Group Service Match Making</ObjectName>

      <InstanceName/>

      <AllInstances>true</AllInstances>

      <Frequency>900</Frequency>

      <Tolerance>5</Tolerance>

      <ToleranceType>Absolute</ToleranceType>

      <MaximumSampleSeparation>4</MaximumSampleSeparation>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="WriteToDB" TypeID="SC!Microsoft.SystemCenter.CollectPerformanceData"/>

    <WriteAction ID="WriteToDW" TypeID="SCDW!Microsoft.SystemCenter.DataWarehouse.PublishPerformanceData"/>

  </WriteActions>

</Rule>