Audio Video Edge Server Connectivity Synthetic Transaction Internal Health

Microsoft.LS.2013.Monitoring.UnitMonitor.SyntheticTransaction.AVEdgeConnectivity.Internal (UnitMonitor)

Knowledge Base article:

Summary

This monitor represents internal health state of synthetic transactions that monitor User Unified Contact Store. If this monitor is unhealthy, then it means that Synthetic transactions are unable to monitor User Unified Contact Store.

Cmdlet Executed: Test-CSAVEdgeConnectivity

For more information on this cmdlet, open a Microsoft Lync Server 2013 Management Shell window and type:

Get-help Test-CSAVEdgeConnectivity -detailed

Configuration

To configure users for Synthetic Transactions to execute periodically please use the New-CSwatcherNodeConfiguration cmdlet.

Causes

The following are possible causes for this failure:

Resolutions

Configuration errors: Most common issues are: Test user password is invalid or expired, Test users have not been configured correctly for this Pool. Please refer Synthetic Transaction Internal Alerts View for more details. To fix this problem, check if test users are assigned correctly for the pool being monitored, using the New-CSwatcherNodeConfiguration cmdlet. Also ensure that these test users are correctly provisioned and enabled for services.

Server/Component is down for Maintenance: Please ensure that you put Synthetic Transactions in maintenance mode before performing server/pool maintenance. To do this, use the LS Start Pool maintenance task in the Pools view.

Network/Connectivity issues: Look at Alert Context tab for more details on the exact connectivity error such as DNS resolution errors or Connection Timeout. You can also get more details on Connectivity errors by looking at Port Check Alerts view.

SCOM maintenance: Ensure that SCOM agent on the Synthetic transaction watcher node is healthy and heartbeating correctly.

Element properties:

TargetMicrosoft.LS.2013.PoolWatcher.AVEdgeConnectivity
Parent MonitorSystem.Health.ConfigurationState
CategoryConfigurationHealth
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeMicrosoft.LS.2013.MonitorType.Health.ST.Config
RemotableTrue
AccessibilityPublic
Alert Message
[LYNC] Audio Video Edge Server Connectivity Synthetic Transaction Internal Error Occurred.
Audio Video Edge Server Connectivity Synthetic Transaction Internal Error Occurred.
[{1}] Synthetic Transactions against [{0}] had an internal error. Service Monitoring will not work for this synthetic transaction.

Please see the 'Product Knowledge' and the 'Alert Context' tab on Alert Properties view for more information.
RunAsDefault

Source Code:

<UnitMonitor ID="Microsoft.LS.2013.Monitoring.UnitMonitor.SyntheticTransaction.AVEdgeConnectivity.Internal" Accessibility="Public" Enabled="true" Target="Microsoft.LS.2013.PoolWatcher.AVEdgeConnectivity" ParentMonitorID="Health!System.Health.ConfigurationState" Remotable="true" Priority="Normal" TypeID="Microsoft.LS.2013.MonitorType.Health.ST.Config" ConfirmDelivery="false">
<Category>ConfigurationHealth</Category>
<AlertSettings AlertMessage="Alert_Audio_Video_Edge_Server_Connectivity_Synthetic_Transaction_Internal_Error_Occurred.">
<AlertOnState>Error</AlertOnState>
<AutoResolve>true</AutoResolve>
<AlertPriority>Normal</AlertPriority>
<AlertSeverity>Error</AlertSeverity>
<AlertParameters>
<AlertParameter1>$Target/Host/Property[Type="Microsoft.LS.2013.PoolWatcher"]/TargetFqdn$</AlertParameter1>
<AlertParameter2>Test-CSAVEdgeConnectivity</AlertParameter2>
</AlertParameters>
</AlertSettings>
<OperationalStates>
<OperationalState ID="SuccessState" MonitorTypeStateID="Success" HealthState="Success"/>
<OperationalState ID="ErrorState" MonitorTypeStateID="Error" HealthState="Error"/>
</OperationalStates>
<Configuration>
<TargetFqdn>$Target/Host/Property[Type="Microsoft.LS.2013.PoolWatcher"]/TargetFqdn$</TargetFqdn>
<TestId>AVEdgeConnectivity</TestId>
<InstanceId/>
</Configuration>
</UnitMonitor>