Microsoft Lync Server 2013, Persistent Chat MTLS Failure

Microsoft.LS.2013.Monitoring.UnitMonitor.TimerResetEvent.PersistentChat.E_OCS_MTLS_FAILURE (UnitMonitor)

Knowledge Base article:

Summary

The Persistent Chat server can not establish or maintain MTLS connection to the Lync Server.

Causes

This problem is usually caused by an invalid MTLS certificate configured on the Persistent Chat Server or Lync Server.

Resolutions

Review certificate related sections in Persistent Chat Planning and Deployment Guide. Ensure the MTLS certificates configured on the Persistent Chat Server and Lync Server are valid.

Element properties:

Target

Microsoft.LS.2013.Component.PersistentChat

Parent Monitor

System.Health.AvailabilityState

Category

AvailabilityHealth

Enabled

True

Alert Generate

True

Alert Severity

Error

Alert Priority

Normal

Alert Auto Resolve

True

Monitor Type

Microsoft.LS.2013.MonitorType.TimerResetEvent.Repeated

Remotable

True

Accessibility

Public

Alert Message

[LYNC] The Persistent Chat server can not establish or maintain MTLS connection to the Lync Server.

{0}

Please see the 'Product Knowledge' and the 'Alert Context' tab on Alert Properties view for more information.

RunAs

Default

Source Code:

<UnitMonitor ID="Microsoft.LS.2013.Monitoring.UnitMonitor.TimerResetEvent.PersistentChat.E_OCS_MTLS_FAILURE" Accessibility="Public" Enabled="true" Target="Microsoft.LS.2013.Component.PersistentChat" ParentMonitorID="Health!System.Health.AvailabilityState" Remotable="true" Priority="Normal" TypeID="Microsoft.LS.2013.MonitorType.TimerResetEvent.Repeated" ConfirmDelivery="true">

  <Category>AvailabilityHealth</Category>

  <AlertSettings AlertMessage="Alert_The_Persistent_Chat_server_can_not_establish_or_maintain_MTLS_connection_to_the_Lync_Server.">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/Context/DataItem/EventDescription$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="Microsoft.LS.2013.Monitoring.UnitMonitor.TimerResetEvent.PersistentChat.E_OCS_MTLS_FAILURE.Timer" MonitorTypeStateID="TimerEventRaised" HealthState="Success"/>

    <OperationalState ID="Microsoft.LS.2013.Monitoring.UnitMonitor.TimerResetEvent.PersistentChat.E_OCS_MTLS_FAILURE.Repeated" MonitorTypeStateID="RepeatedEventRaised" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <ComputerName>$Target/Host/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

    <LogName>Lync Server</LogName>

    <ErrorExpression>

      <And>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="UnsignedInteger">53545</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="String">PublisherName</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="String">LS Persistent Chat Server</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

      </And>

    </ErrorExpression>

    <AutoResolveInterval>3600</AutoResolveInterval>

    <TimerWindowInSeconds>900</TimerWindowInSeconds>

    <RepeatCount>3</RepeatCount>

  </Configuration>

</UnitMonitor>