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Current number of calls

Microsoft.LS.2019.Monitoring.UnitMonitor.ThresholdPC.RGS.PERF_ACD_MM_CURRENT_NUM_CALLS (UnitMonitor)

Knowledge Base article:

Summary

The number of calls that are currently being handled.

Causes

There are too many RGS calls currently handled by this pool.

Resolutions

If the number of calls stays high and overall server performance is affected, you may consider adding an additional RGS pool to your deployment.

Element properties:

TargetMicrosoft.LS.2019.Component.RGS
Parent MonitorSystem.Health.PerformanceState
CategoryPerformanceHealth
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityHigh
Alert Auto ResolveTrue
Monitor TypeMicrosoft.LS.2019.Performance.Double.SimpleThresholdMonitor
RemotableTrue
AccessibilityPublic
Alert Message
[Skype] The number of calls that are currently being handled.
Perf Object Name:
Perf Counter Name: {0}
Perf Counter Value: {1}
Error Threshold: 500
Warning Threshold: 400

Single instance perf counter
Please see the 'Product Knowledge' and the 'Alert Context' tab on Alert Properties view for more information.
RunAsDefault

Source Code:

<UnitMonitor ID="Microsoft.LS.2019.Monitoring.UnitMonitor.ThresholdPC.RGS.PERF_ACD_MM_CURRENT_NUM_CALLS" Accessibility="Public" Enabled="true" Target="SFBDiscovery!Microsoft.LS.2019.Component.RGS" ParentMonitorID="Health!System.Health.PerformanceState" Remotable="true" Priority="Normal" TypeID="Microsoft.LS.2019.Performance.Double.SimpleThresholdMonitor" ConfirmDelivery="false">

  <Category>PerformanceHealth</Category>

  <AlertSettings AlertMessage="Alert_The_number_of_calls_that_are_currently_being_handled.">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>High</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/CounterName$</AlertParameter1>

      <AlertParameter2>$Data/Context/Value$</AlertParameter2>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="Microsoft.LS.2019.Monitoring.UnitMonitor.ThresholdPC.RGS.PERF_ACD_MM_CURRENT_NUM_CALLS_OverThreshold" MonitorTypeStateID="OverThreshold" HealthState="Error"/>

    <OperationalState ID="Microsoft.LS.2019.Monitoring.UnitMonitor.ThresholdPC.RGS.PERF_ACD_MM_CURRENT_NUM_CALLS_UnderThreshold" MonitorTypeStateID="UnderThreshold" HealthState="Success"/>

    <OperationalState ID="Microsoft.LS.2019.Monitoring.UnitMonitor.ThresholdPC.RGS.PERF_ACD_MM_CURRENT_NUM_CALLS_UnderThresholdOverThreshold" MonitorTypeStateID="UnderThresholdOverThreshold" HealthState="Warning"/>

  </OperationalStates>

  <Configuration>

    <ComputerName>$Target/Host/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

    <CounterName>RGS - Current number of calls</CounterName>

    <ObjectName>LS:RGS - Response Group Service Match Making</ObjectName>

    <AllInstances>false</AllInstances>

    <Frequency>900</Frequency>

    <IncludeInstances/>

    <ExcludeInstances/>

    <WarningThreshold>400</WarningThreshold>

    <ErrorThreshold>500</ErrorThreshold>

  </Configuration>

</UnitMonitor>