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OBR: Hybrid User Emergency Call Failure

Microsoft.LS.2019.Monitoring.UnitMonitor.TimerResetEvent.Registrar.OUTBOUNDROUTING_HYBRID_VOICE_E911_CALL_ROUTING_FAILURE (UnitMonitor)

Knowledge Base article:

Summary

An emergency call by hybrid voice enabled user failed.

Causes

The gateway is unreachable or is responding with some failure response for calls.

Resolutions

Refer to the response and diagnostics code above to check if federation to edge pool is down.

Element properties:

TargetMicrosoft.LS.2019.Component.Registrar
Parent MonitorSystem.Health.AvailabilityState
CategoryAvailabilityHealth
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityHigh
Alert Auto ResolveTrue
Monitor TypeMicrosoft.LS.2019.MonitorType.TimerResetEvent.Simple
RemotableTrue
AccessibilityPublic
Alert Message
[Skype] An emergency call by hybrid voice enabled user failed.
{0}

Please see the 'Product Knowledge' and the 'Alert Context' tab on Alert Properties view for more information.
RunAsDefault

Source Code:

<UnitMonitor ID="Microsoft.LS.2019.Monitoring.UnitMonitor.TimerResetEvent.Registrar.OUTBOUNDROUTING_HYBRID_VOICE_E911_CALL_ROUTING_FAILURE" Accessibility="Public" Enabled="true" Target="SFBDiscovery!Microsoft.LS.2019.Component.Registrar" ParentMonitorID="Health!System.Health.AvailabilityState" Remotable="true" Priority="Normal" TypeID="Microsoft.LS.2019.MonitorType.TimerResetEvent.Simple" ConfirmDelivery="true">

  <Category>AvailabilityHealth</Category>

  <AlertSettings AlertMessage="Alert_An_emergency_call_by_hybrid_voice_enabled_user_failed.">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>High</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/EventDescription$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="Microsoft.LS.2019.Monitoring.UnitMonitor.TimerResetEvent.Registrar.OUTBOUNDROUTING_HYBRID_VOICE_E911_CALL_ROUTING_FAILURE.Timer" MonitorTypeStateID="TimerEventRaised" HealthState="Success"/>

    <OperationalState ID="Microsoft.LS.2019.Monitoring.UnitMonitor.TimerResetEvent.Registrar.OUTBOUNDROUTING_HYBRID_VOICE_E911_CALL_ROUTING_FAILURE.Error" MonitorTypeStateID="ErrorEventRaised" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <ComputerName>$Target/Host/Host/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

    <LogName>Lync Server</LogName>

    <ErrorExpression>

      <And>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="UnsignedInteger">46059</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

        <Expression>

          <SimpleExpression>

            <ValueExpression>

              <XPathQuery Type="String">PublisherName</XPathQuery>

            </ValueExpression>

            <Operator>Equal</Operator>

            <ValueExpression>

              <Value Type="String">LS Outbound Routing</Value>

            </ValueExpression>

          </SimpleExpression>

        </Expression>

      </And>

    </ErrorExpression>

    <AutoResolveInterval>3600</AutoResolveInterval>

  </Configuration>

</UnitMonitor>