Failed to connect remotely to Service Control Manager

Microsoft.SystemCenter.AgentManager.SCMOpenFailed.Monitor (UnitMonitor)

Monitor for failure to remotely connect to Service Control Manager on the target computer from the management server.

Knowledge Base article:

Summary

Remotely Opening the Service Control Manager on the target computer failed.

Causes

This can be caused when:

The account that is being used to connect to the remote computer does not have the right permissions and is being denied access.
There is a problem with the Service Controller Manager.
There is a firewall or IPSec policy between the Management Server and the target computer where you are attempting to install an agent.
If there is a firewall or IPSec the ports required to communicate to the Service Controller Manager may be blocked. These ports are 135 and 137 through 139.

Resolutions

Check the account used to install the agent has the right permissions on the remote computer. This account may be the default action account or it may be the account supplied in the discovery wizard.

Ensure there is no firewall or the appropriate firewall and/or IPSec policy exceptions are in place on the target computer. Additionally, check the System Event Log on the target computer to ensure there are no errors from the Service Controller Manager.

For more information on troubleshooting agent installation, see Troubleshooting Issues When You Use the Discovery Wizard to Install an Agent(http://go.microsoft.com/fwlink/?LinkId=181932).

Element properties:

Target

Microsoft.SystemCenter.AgentManager

Parent Monitor

Microsoft.SystemCenter.AgentManager.ConfigHealthRollup

Category

ConfigurationHealth

Enabled

True

Alert Generate

True

Alert Severity

Error

Alert Priority

Normal

Alert Auto Resolve

True

Monitor Type

Microsoft.SystemCenter.AgentManager.AgentManagerFailureMonitor

Remotable

True

Accessibility

Public

Alert Message

Failed Agent Push/Repair - Could not connect to Service Control Manager

An agent "push" install or repair was attempted and failed. The task was run from the management server {1} against the computer {0}.

Additional details:
Task Start Time: {3} UTC
Task End Time: {4} UTC

Full Event Description: {5}

RunAs

Default

Source Code:

<UnitMonitor ID="Microsoft.SystemCenter.AgentManager.SCMOpenFailed.Monitor" Accessibility="Public" Enabled="true" Target="SCLibrary!Microsoft.SystemCenter.AgentManager" ParentMonitorID="Microsoft.SystemCenter.AgentManager.ConfigHealthRollup" Remotable="true" Priority="Normal" TypeID="Microsoft.SystemCenter.AgentManager.AgentManagerFailureMonitor" ConfirmDelivery="true">

  <Category>ConfigurationHealth</Category>

  <AlertSettings AlertMessage="Microsoft.SystemCenter.AgentManager.SCMOpenFailed.Monitor.AlertMessage">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Target/Property[Type="SCLibrary!Microsoft.SystemCenter.UserActionManager"]/TargetDevicePrincipalName$</AlertParameter1>

      <AlertParameter2>$Target/Property[Type="SCLibrary!Microsoft.SystemCenter.UserActionManager"]/ManagementServerName$</AlertParameter2>

      <AlertParameter3>$Target/Property[Type="SCLibrary!Microsoft.SystemCenter.UserActionManager"]/PendingStateType$</AlertParameter3>

      <AlertParameter4>$Target/Property[Type="SCLibrary!Microsoft.SystemCenter.AgentManager"]/TaskStartTime$</AlertParameter4>

      <AlertParameter5>$Target/Property[Type="SCLibrary!Microsoft.SystemCenter.AgentManager"]/TaskEndTime$</AlertParameter5>

      <AlertParameter6>$Data/Context/Property[@Name="Message"]$</AlertParameter6>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="AgentManagerFailure" MonitorTypeStateID="AgentInstallationFailure" HealthState="Error"/>

    <OperationalState ID="AgentManagerSuccess" MonitorTypeStateID="AgentInstallationSuccess" HealthState="Success"/>

  </OperationalStates>

  <Configuration>

    <EventId>10602</EventId>

    <TaskStartTime>$Target/Property[Type="SCLibrary!Microsoft.SystemCenter.AgentManager"]/TaskStartTime$</TaskStartTime>

    <TaskEndTime>$Target/Property[Type="SCLibrary!Microsoft.SystemCenter.AgentManager"]/TaskEndTime$</TaskEndTime>

  </Configuration>

</UnitMonitor>