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AEM: File Share Error

Microsoft.SystemCenter.CM.AEM.FileShareError.Alert (Rule)

Alert generating rule for when one or more of the AEM modules encounters an error while interacting with the file share from this Management Server.

Knowledge Base article:

Summary

AEM is not able to access the file share that has been configured for collecting error reports from various clients.

Causes

Fileshare is not reachable from this Management Server by AEM. This may happen due to several reasons. It can happen if the fileshare is not online any more or there are ACL issues. Information about the failure is available in the associated Event and Alerts.

Resolutions

The description of the Alert contains information on the problem encountered. Please check the associated event details and any other events that happened around the time of this failure to diagnose the problem. To fix access issues, Client Monitoring Action Account's RunAs account needs to be added to AEMAgent group. Execute 'AEM: Fix Permissions' task associated with Crash Listener entity on this Management Server. Once this issue is fixed, either restart the health service or re-enable Client Monitoring for this Management Server.

Try executing the 'AEM: Fix Permissions' task against the Crash Listener entity on this Management Server. The description of the Alert contains information on the problem encountered. Please check the associated event details and any other events that happened around the time of this failure to further diagnose the problem.

Element properties:

TargetMicrosoft.SystemCenter.ManagementServer
CategoryAlert
EnabledTrue
Alert GenerateTrue
Alert SeverityWarning
Alert PriorityNormal
RemotableTrue
Alert Message
AEM: File Share Error
{0}

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource Microsoft.SystemCenter.CM.AEM.AlertModule Default
GenerateAlert WriteAction System.Health.GenerateAlert Default

Source Code:

<Rule ID="Microsoft.SystemCenter.CM.AEM.FileShareError.Alert" Enabled="true" Target="SCLibrary!Microsoft.SystemCenter.ManagementServer" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>Alert</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Microsoft.SystemCenter.CM.AEM.AlertModule">

      <EventNumber>10925</EventNumber>

      <ManagementGroupName>$Target/ManagementGroup/Id$</ManagementGroupName>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="GenerateAlert" TypeID="Health!System.Health.GenerateAlert">

      <Priority>1</Priority>

      <Severity>1</Severity>

      <AlertName/>

      <AlertDescription/>

      <AlertMessageId>$MPElement[Name='Microsoft.SystemCenter.CM.AEM.FileShareError.Alert.AlertMessage']$</AlertMessageId>

      <AlertParameters>

        <AlertParameter1>$Data/EventDescription$</AlertParameter1>

      </AlertParameters>

      <Suppression>

        <SuppressionValue/>

      </Suppression>

    </WriteAction>

  </WriteActions>

</Rule>