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Work Folders service health

Microsoft.Windows.FileServices.Service.WorkFolders.10.0.Service (UnitMonitor)

Monitors the status of the Work Folders service

Knowledge Base article:

Summary

This monitor checks the state of the Microsoft Work Folders service and generates an alert if the service is not running. If the Work Folders service is not running, no sync sessions can be processed

If the health state is unknown, monitoring has either not begun or the monitor may have been disabled for this object.

Causes

The Work Folders service may not be in a Running state for the following reasons:

You should review other alerts from this server to identify related problems such as low memory.

Resolutions

Restart the Work Folders service by using one of the following procedures:

Restart the service in the Operations console

In the Operations console, select the appropriate server and then click the Start Work Folders Service task.

Restart the service on the affected server

At an elevated command prompt on the affected server, type net start syncsharesvc and then press ENTER.

Verification

To confirm that the Server service is running, in the Operations Console, use the following procedure:

Click the Query Work Folders Service Status task.

This monitor automatically resets to a Healthy state after the service starts although there may be a delay of up to 2 minutes.

Element properties:

TargetMicrosoft.Windows.FileServices.Service.WorkFolders.10.0
Parent MonitorSystem.Health.AvailabilityState
CategoryAvailabilityHealth
EnabledTrue
Alert GenerateTrue
Alert SeverityMatchMonitorHealth
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeMicrosoft.Windows.CheckNTServiceStateMonitorType
RemotableTrue
AccessibilityPublic
Alert Message
Work Folders service stopped
The Work Folders service on computer '{0}' has stopped. All Work Folders on this computer will be unavailable
RunAsDefault

Source Code:

<UnitMonitor ID="Microsoft.Windows.FileServices.Service.WorkFolders.10.0.Service" Accessibility="Public" Enabled="true" Target="Microsoft.Windows.FileServices.Service.WorkFolders.10.0" ParentMonitorID="SystemHealth!System.Health.AvailabilityState" Remotable="true" TypeID="Windows!Microsoft.Windows.CheckNTServiceStateMonitorType" ConfirmDelivery="false">

  <Category>AvailabilityHealth</Category>

  <AlertSettings AlertMessage="Microsoft.Windows.FileServices.Service.WorkFolders.10.0.Service.AlertMessage">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>MatchMonitorHealth</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="Running" MonitorTypeStateID="Running" HealthState="Success"/>

    <OperationalState ID="NotRunning" MonitorTypeStateID="NotRunning" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

    <ServiceName>SyncShareSVC</ServiceName>

    <CheckStartupType>true</CheckStartupType>

  </Configuration>

</UnitMonitor>