Authentication/Accounting failure Monitor

Summary

The Routing and Remote Access service encountered an error while performing authentication or accounting.

Causes

The most common reasons for this error are:

• The RADIUS server did not respond to authentication/accounting request.

• The service failed to retrieve Remote Access Server certificates.

• The connection attempt failed because the Windows Authentication could not authenticate the user. The user might have specified incorrect credentials.

• The RADIUS server sent an invalid response.

• Sample Event #1: The RADIUS server %1 did not respond to the initial request.Please make sure that the server name or IP address and secret are correct.

• Sample Event #2: Could not retrieve the Remote Access Server''s certificate due to thefollowing error: %1

• Sample Event #3: The user %1 failed an authentication attempt due to the following reason: %2

• Sample Event #4: The user %1 connected from %2 but failed an authentication attempt due to the following reason: %3

• Sample Event #5: An invalid response was received from the RADIUS server %1. %2

Resolutions

• Open Routing and Remote Access and verify that The server name or the IP address of the RADIUS server(s) is spelled correctly.

• Secret is correct.

• Make sure that the user specifies correct credentials.

• Verify whether the network protocols are configured correctly on the server and the client.

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