A successfully received fax was not routed automatically or the Fax Service failed to execute a specific routing method.
Check the configuration of the routing method and, if needed, adjust settings as described in "Reconfigure routing methods" and "Route faxes through e-mail." You can retrieve any faxes manually from the Inbox folder.
To reconfigure the routing methods for your fax device:
To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
In the left pane, double-click Fax, double-click Devices and Providers, double-click Devices, double-click the device you want to configure, and then click Incoming Methods.
In the right pane, right-click the method you want to configure, click Properties, and then do the following:
For the Store in a folder method, click the Store in Folder tab, and then either type the Universal Naming Convention (UNC) path of the folder (\\network location\folder), or click Browse to select the folder. Ensure that the folder specified for the incoming routing method exists and that it has write permissions for the Network Service account under which the Fax Service runs.
For the Route through e-mail method, click the E-mail tab, and then type the e-mail address to which you want incoming faxes to be delivered.
For the Print method, click the Print tab, and then type the UNC path of the printer location. Ensure that the printer is connected, is an actual hardware printer, and is online.
Once the incoming routing has been configured, in the details pane, right-click the method, and then click Enable to enable the method, or Disable to disable it.
To route incoming faxes by e-mail:
To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
In the left pane, right-click Fax, and then click Properties.
To enable incoming faxes to be routed to recipients by e-mail, click the Receipts tab and then do the following:
Select the Use these SMTP settings for the Route Through E-mail incoming routing method check box.
In From e-mail address, type the e-mail address to which all incoming faxes will be received.
In Server address, type the Simple Mail Transfer Protocol (SMTP) address of the mail server to which incoming faxes will be received.
In Port, type the port number.
Also on the Receipts tab, click Authentication, and then, based on how your SMTP server is set up, do one of the following:
Click Anonymous access if this is sufficient to access the SMTP server.
Click Basic authentication, click Credentials, and then type a user name and password.
Click Integrated Windows Authentication if NTLM authentication is needed to access the SMTP server, click Credentials, and then type a user name and password.
| Target | Microsoft.Windows.Server.2008.FaxServerRole | ||
| Parent Monitor | System.Health.ConfigurationState | ||
| Category | Custom | ||
| Enabled | True | ||
| Alert Generate | True | ||
| Alert Severity | Warning | ||
| Alert Priority | Normal | ||
| Alert Auto Resolve | True | ||
| Monitor Type | Microsoft.Windows.2SingleEventLog2StateMonitorType | ||
| Remotable | True | ||
| Accessibility | Internal | ||
| Alert Message |
| ||
| RunAs | Default |
Home
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