A power supply component
has failed.
What Caused the Problem?
A power supply has failed and must be replaced. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Caution
:
Possible loss of data accessibility.
Do not remove a component when either (1) the
Service action (removal) allowed
(SAA) field in the Details area of this recovery procedure is NO (
), or (2) the SAA LED on the affected component is OFF (note that some products do not have SAA LEDs). Removing a component while its SAA LED is OFF may result in temporary loss of access to your data. Refer to the following Important Notes for more detail.
Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.
Caution: Possible loss of data accessibility. The storage array does not have redundant power. The storage array continues to operate with the remaining power supply. However, failure of the remaining power supply results in a loss of access to the storage array, so correct this problem immediately.
Important Notes
Depending on the model of your storage array, the power supply may be either directly accessible or located inside of a power-fan canister. The
Component requiring service
field in the Recovery Guru Details area identifies the location of the power supply.
When a fan is located inside a power-fan canister, removing the power-fan canister affects both the cooling of the storage array and the power supply to the storage array.
One possible cause for this problem is that the power supply is not supported by the current enclosure.
Service Action Allowed Important Information:
The
Service action (removal) allowed
field in the Details area indicates whether or not you can safely remove the component. If the SAA field is NO (
), then the affected component must remain in place until you service another component first.
The
Service action LED on Component
field in the Details area indicates whether or not a physical SAA LED is present on the hardware component. This field does NOT indicate whether the LED is ON or OFF (that indication is provided by the Service action (removal) allowed field).
If a component does not have an SAA LED, then it is OK to remove the component when its fault LED is lit and the
Service action (removal) allowed
field = YES (
) in the Details area.
The
Service action (removal) allowed
field shown in the Details area and the physical SAA LED on the hardware component (if supported) MUST match before you remove the affected component. In rare cases (such as multiple problems), the status of the LED and the SAA field may not match. If there is a mismatch, then you should NOT remove the component until these indications match.
Recovery Steps
1 | Check for other problems reported in the Recovery Guru Summary area.
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2 | Check the Service Action Allowed status for the Component requiring service in the Recovery Guru Details area.
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3 | Remove the component identified in the Component requiring service field in the Recovery Guru Details area. | ||||||||||||||||||
4 | Verify that the new canister is the same model as the remaining power supply or power-fan canister.
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5 | Insert the new power supply or power-fan canister securely into place. | ||||||||||||||||||
6 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative. |
| Target | NetAppESeries.StorageArray | ||
| Parent Monitor | NetAppESeries.StorageArrayAvailability | ||
| Category | Custom | ||
| Enabled | True | ||
| Alert Generate | True | ||
| Alert Severity | Error | ||
| Alert Priority | Normal | ||
| Alert Auto Resolve | True | ||
| Monitor Type | NetAppESeries.FailureUnitMonitorType | ||
| Remotable | True | ||
| Accessibility | Internal | ||
| Alert Message |
| ||
| RunAs | Default | ||
| Comment | Machine generated entity |
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<UnitMonitor ID="NetAppESeries.FailureID_0002_Monitor" Accessibility="Internal" Enabled="true" Target="NetAppESeries.StorageArray" ParentMonitorID="NetAppESeries.StorageArrayAvailability" Remotable="true" Priority="Normal" TypeID="NetAppESeries.FailureUnitMonitorType" ConfirmDelivery="true" Comment="Machine generated entity">
<Category>Custom</Category>
<AlertSettings AlertMessage="NetAppESeries.REC_FAILED_POWER_SUPPLY_AlertMessageResourceID">
<AlertOnState>Error</AlertOnState>
<AutoResolve>true</AutoResolve>
<AlertPriority>Normal</AlertPriority>
<AlertSeverity>Error</AlertSeverity>
<AlertParameters>
<AlertParameter1>$Data/Context/Property[@Name='FailureDescription']$</AlertParameter1>
</AlertParameters>
</AlertSettings>
<OperationalStates>
<OperationalState ID="NetAppESeries.StateIdBAA1245351F93BE45B73603D2149A14F" MonitorTypeStateID="NoIssue" HealthState="Success"/>
<OperationalState ID="NetAppESeries.StateId347282B7C885360EF39192BB63E59625" MonitorTypeStateID="IssueFound" HealthState="Error"/>
</OperationalStates>
<Configuration>
<FailureID>2</FailureID>
<IntervalSeconds>59</IntervalSeconds>
<TimeoutSeconds>300</TimeoutSeconds>
<Trace>0</Trace>
</Configuration>
</UnitMonitor>