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Monitor REC_NET_SETUP_ERROR (77)

NetAppESeries.FailureID_0077_Monitor (UnitMonitor)

Monitor Description for (77)

Knowledge Base article:

Ethernet Configuration Conflict

What Caused the Problem?

Both Ethernet ports for a controller have been assigned to the same subnet. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

 Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touch components without using a proper ground may damage equipment.

Important Note

For typical configurations, you should only use one Ethernet port per controller. The second Ethernet port is reserved for support use and must be on a separate subnet than the Ethernet port that is being used to manage the storage array.

Recovery Steps

1

If...

Then...

You are using a support service that needs to use the second Ethernet port for a controller

Contact your Technical Support Representative to assist you with correcting this problem.

You are not using a support service

Go to step 2.

2

If...

Then...

You are using In-Band management of the storage array

(refer to the Network Management Type column in the Enterprise Management Window)

Go to step 3.

You are using Out-of-Band management of the storage array

(refer to the Network Management Type column in the Enterprise Management Window)

If...

Then...

You know which Ethernet port is being used for management of the storage array

Remove the Ethernet cable from the controller that is not being used for management purposes. There must be only one Ethernet cable connected per controller.

When you are finished, go to step 5.

You do NOT know which cable is being used for management of the storage array

Perform the following steps:

a

From the left pane of the Enterprise Management Window, hover the mouse pointer over this storage array.

The IP addresses that appear are assigned to the Ethernet ports that you are using to manage this storage array (one per controller).

b

Record the IP address of the controllers.

c

From the Array Management Window, select the affected controller (identified in the Details area).

d

Select the

View Complete Controller Properties

link, then select the

Network

tab.

e

Find the Ethernet Port where the IP address does not match any IP address that you recorded in step b.

f

Remove the Ethernet cable attached to this port, then go to step 5.

3

Review the Recovery Guru Details area to identify and locate the controller that reported the problem.

4

Remove one of the Ethernet cables from either Ethernet port on the controller so that only one Ethernet cable remains attached to the controller.

5

Click the

Recheck

button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative.

Element properties:

TargetNetAppESeries.StorageArray
Parent MonitorNetAppESeries.StorageArrayAvailability
CategoryCustom
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeNetAppESeries.FailureUnitMonitorType
RemotableTrue
AccessibilityInternal
Alert Message
Alert: REC_NET_SETUP_ERROR
Alert Value: {0}
RunAsDefault
CommentMachine generated entity

Source Code:

<UnitMonitor ID="NetAppESeries.FailureID_0077_Monitor" Accessibility="Internal" Enabled="true" Target="NetAppESeries.StorageArray" ParentMonitorID="NetAppESeries.StorageArrayAvailability" Remotable="true" Priority="Normal" TypeID="NetAppESeries.FailureUnitMonitorType" ConfirmDelivery="true" Comment="Machine generated entity">

  <Category>Custom</Category>

  <AlertSettings AlertMessage="NetAppESeries.REC_NET_SETUP_ERROR_AlertMessageResourceID">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/Property[@Name='FailureDescription']$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="NetAppESeries.StateId49E5FAC863786774F6DE2BA5ACAA8197" MonitorTypeStateID="NoIssue" HealthState="Success"/>

    <OperationalState ID="NetAppESeries.StateIdC13576BF344DDEDB22C408D0E86F97CA" MonitorTypeStateID="IssueFound" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <FailureID>77</FailureID>

    <IntervalSeconds>59</IntervalSeconds>

    <TimeoutSeconds>300</TimeoutSeconds>

    <Trace>0</Trace>

  </Configuration>

</UnitMonitor>