The failure type is Removed Fan.
What Caused the Problem?
A fan or fan canister has been removed from the storage array. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Caution: Possible loss of data accessibility. Do not remove a component when either (1) the Service action (removal) allowed (SAA) field in the Details area of this recovery procedure is NO (), or (2) the SAA LED on the affected component is OFF (note that some products do not have SAA LEDs). Removing a component while its SAA LED is OFF may result in temporary loss of access to your data. Refer to the following Important Notes for more detail.
Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.
Important Notes
If this problem appeared because you removed the fan canister when told to do so in the Recovery Steps of a different problem - such as a Failed Fan or Fan Canister problem - then disregard this problem and do not continue with the Recovery Steps. Instead, complete the Recovery Steps for the original problem and this problem should be resolved as well.
When a fan is failed, redundancy is lost for the storage array's cooling systems. The remaining fan or fan canister will continue to provide cooling; however, failure of this fan unit will result in the storage array exceeding temperature limits. Therefore, make sure you correct this problem as soon as possible.
If necessary, refer to the applicable hardware manual for detailed replacement procedures.
Service Action Allowed Important Information:
The
Service action (removal) allowed
field in the Details area indicates whether or not you can safely remove the component. If the SAA field is NO (
), then the affected component must remain in place until you service another component first.
The
Service action LED on Component
field in the Details area indicates whether or not a physical SAA LED is present on the hardware component. This field does NOT indicate whether the LED is ON or OFF (that indication is provided by the Service action (removal) allowed field).
If a component does not have an SAA LED, then it is OK to remove the component when its fault LED is lit and the
Service action (removal) allowed
field = YES (
) in the Details area.
The
Service action (removal) allowed
field shown in the Details area and the physical SAA LED on the hardware component (if supported) MUST match before you remove the affected component. In rare cases (such as multiple problems), the status of the LED and the SAA field may not match. If there is a mismatch, then you should NOT remove the component until these indications match.
Recovery Steps
1 | Refer to the 'Component requiring service' field in the Details area.
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2 | If the fan canister does not appear to be missing from the storage array, re-seat the fan canister in the tray by removing it and reinserting it. | ||||||||||||||
4 | If you are replacing the fan canister with a new unit, then check the model of the fan canister you removed and ensure that the new fan canister is the same model. If you do not have a canister that is the same model, contact your technical support representative. | ||||||||||||||
5 | Insert the new or original canister securely into place. | ||||||||||||||
6 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your technical support representative. |
| Target | NetAppESeries.StorageArray | ||
| Parent Monitor | NetAppESeries.StorageArrayAvailability | ||
| Category | Custom | ||
| Enabled | True | ||
| Alert Generate | True | ||
| Alert Severity | Error | ||
| Alert Priority | Normal | ||
| Alert Auto Resolve | True | ||
| Monitor Type | NetAppESeries.FailureUnitMonitorType | ||
| Remotable | True | ||
| Accessibility | Internal | ||
| Alert Message |
| ||
| RunAs | Default | ||
| Comment | Machine generated entity |
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<UnitMonitor ID="NetAppESeries.FailureID_0084_Monitor" Accessibility="Internal" Enabled="true" Target="NetAppESeries.StorageArray" ParentMonitorID="NetAppESeries.StorageArrayAvailability" Remotable="true" Priority="Normal" TypeID="NetAppESeries.FailureUnitMonitorType" ConfirmDelivery="true" Comment="Machine generated entity">
<Category>Custom</Category>
<AlertSettings AlertMessage="NetAppESeries.REC_REMOVED_FAN_AlertMessageResourceID">
<AlertOnState>Error</AlertOnState>
<AutoResolve>true</AutoResolve>
<AlertPriority>Normal</AlertPriority>
<AlertSeverity>Error</AlertSeverity>
<AlertParameters>
<AlertParameter1>$Data/Context/Property[@Name='FailureDescription']$</AlertParameter1>
</AlertParameters>
</AlertSettings>
<OperationalStates>
<OperationalState ID="NetAppESeries.StateId66D240188047771AA85BE7395C957993" MonitorTypeStateID="NoIssue" HealthState="Success"/>
<OperationalState ID="NetAppESeries.StateId559B92B18379AD1D4477AC62C7DF4A88" MonitorTypeStateID="IssueFound" HealthState="Error"/>
</OperationalStates>
<Configuration>
<FailureID>84</FailureID>
<IntervalSeconds>59</IntervalSeconds>
<TimeoutSeconds>300</TimeoutSeconds>
<Trace>0</Trace>
</Configuration>
</UnitMonitor>