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Monitor REC_FAILED_ICC_CRU (89)

NetAppESeries.FailureID_0089_Monitor (UnitMonitor)

The Interconnect CRU
(also known as an Interconnect-battery canister) for this storage
array has failed

Knowledge Base article:

Failed Interconnect-Battery Canister

What Caused the Problem?

The interconnect-battery canister for this storage array has failed and must be replaced. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

 Caution: Possible loss of data accessibility. Do not remove a component when either (1) the Service action (removal) allowed (SAA) field in the Details area of this recovery procedure is NO (), or (2) the SAA LED on the affected component is OFF (note that some products do not have SAA LEDs). Removing a component while its SAA LED is OFF may result in temporary loss of access to your data. Refer to the following Important Notes and the recovery steps for more detail.

 Caution: Risk of Data Loss. If Controller B is the only controller in this storage array, contact your Technical Support Representative to assist you with correcting this problem (DO NOT continue with the recovery steps).

Important Notes

Recovery Steps

1

Check for other problems reported in the Recovery Guru Summary area.

If...

Then...

There are other problems reported in the Summary area

Fix them first, and then return to this procedure.

There are NO other problems reported in the Summary area

Go to step 2.

2

You must prepare the storage array before you remove the interconnect-battery canister. Select Controller B on the

Hardware

tab in the Array Management Window (AMW), then select the

Hardware > Controller > Advanced > Place > Offline

menu option.

 Caution: Risk of Data Loss. DO NOT attempt to place Controller A offline. Do not attempt to place Controller B offline if Controller B is the only controller in the storage array.

 

If...

Then...

No errors were reported from setting Controller B offline

Go to step 3.

An error occurred

Based on the information given from the error dialog, fix the error, then restart these recovery steps. If the error continues, stop this procedure and contact your Technical Support Representative.

3

Record the part number of the interconnect-battery canister.

a

Select the

Hardware > Tray > View/Edit > Controller Components

menu option in the AMW.

b

Select the

Interconnect-Battery Canister

node in the left pane.

c

Locate and record the

Part Number

in the right pane.

4

You must ensure that it is OK to remove the interconnect-battery canister.

a

Select the

Hardware > Prepare for Removal

menu option.

b

Select the tray that contains the interconnect-battery canister from the drop-down menu.

c

Select

Interconnect-Battery Canister

in the Component field.

d

Click the

Prepare for Removal

button.

e

If...

Then...

No errors were reported from preparing the canister for removal

Go to step 5.

An error occurred

Based on the information given from the error dialog, fix the error, then restart these recovery steps. If the error continues, stop this procedure and contact your Technical Support Representative.

5

Click the

Recheck

button to refresh the Service Action Allowed fields in the Details area.

6

Check the Service Action Allowed status for the

Component requiring service

in the Details area.

If...

Then...

Service Action Allowed = YES (

)

Check the

Service action LED on component

field in the Details area.

If...

Then...

The field shows that this component has a physical SAA LED

Check the physical component to verify that the LED is on.

If...

Then...

The LED is on

Go to step 7.

The LED is off

Click the

Recheck

button to rerun the Recovery Guru. If another problem appears in the Summary area, fix it first and then return to this procedure. If no other problems appear, contact your Technical Support Representative.

The field does not show that this component has physical SAA LED

Go to step 7.

Service Action Allowed = NO (

)

Check for other problems being reported in the Summary area.

If...

Then...

There are other problems reported in the Summary area

Fix these problems first and then return to this procedure after clicking the

Recheck

button.

There are NOT other problems reported in the Summary area

Do not continue with the remaining recovery steps and contact your Technical Support Representative.

7

Remove the interconnect-battery canister.

If...

Then...

This storage array is configured to operate without batteries

Make sure that the new canister does not contain batteries, otherwise the storage array will have a Needs Attention status if it is inserted with batteries.

Go to step 8.

This storage array is configured to operate with batteries

If...

Then...

The new canister contains batteries

Go to step 8.

The new canister does NOT contain batteries

Remove the batteries from the failed canister and insert them into the new canister.

Go to step 8.

8

Insert the new canister and be sure that the canister is securely seated.

9

You can now bring Controller B online. Perform the following steps:

a

Select the controller on the

Hardware

tab of the Array Management Window.

b

Select the

Hardware > Controller > Advanced > Place > Online

menu option.

c

Follow the instructions in the dialog, then click the

Yes

button.

d

If...

Then...

No errors were reported from setting Controller B online

Go to step 10.

An error occurred

Based on the information given from the error dialog, fix the error, then restart this step. If the error continues, stop this procedure and contact your Technical Support Representative.

10

Click the

Recheck

button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative.

Element properties:

TargetNetAppESeries.StorageArray
Parent MonitorNetAppESeries.StorageArrayAvailability
CategoryCustom
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeNetAppESeries.FailureUnitMonitorType
RemotableTrue
AccessibilityInternal
Alert Message
Alert: REC_FAILED_ICC_CRU
The Interconnect CRU
(also known as an Interconnect-battery canister) for this storage
array has failed Alert Value: {0}
RunAsDefault
CommentMachine generated entity

Source Code:

<UnitMonitor ID="NetAppESeries.FailureID_0089_Monitor" Accessibility="Internal" Enabled="true" Target="NetAppESeries.StorageArray" ParentMonitorID="NetAppESeries.StorageArrayAvailability" Remotable="true" Priority="Normal" TypeID="NetAppESeries.FailureUnitMonitorType" ConfirmDelivery="true" Comment="Machine generated entity">

  <Category>Custom</Category>

  <AlertSettings AlertMessage="NetAppESeries.REC_FAILED_ICC_CRU_AlertMessageResourceID">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/Property[@Name='FailureDescription']$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="NetAppESeries.StateId4C5D1B8CE9E4FED2124EAE10F649B6EA" MonitorTypeStateID="NoIssue" HealthState="Success"/>

    <OperationalState ID="NetAppESeries.StateId1BC4FB4C33CC12834ABBB40522EBA194" MonitorTypeStateID="IssueFound" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <FailureID>89</FailureID>

    <IntervalSeconds>59</IntervalSeconds>

    <TimeoutSeconds>300</TimeoutSeconds>

    <Trace>0</Trace>

  </Configuration>

</UnitMonitor>