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Monitor REC_DDC_AVAILABLE (106)

NetAppESeries.FailureID_0106_Monitor (UnitMonitor)

The array
has captured diagnostic data for an abnormal event.

Knowledge Base article:

Controller Diagnostic Data Collected

What Caused the Problem?

A controller was not able to process host I/O requests for an extended period of time (perhaps several minutes). This caused diagnostic data to be collected for both controllers and this problem to be reported. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Important Notes

Recovery Steps

1

Open either the Script Editor from the Enterprise Management Window (EMW), or the Command Line Interface (CLI).

Note: The commands in this procedure are formatted as they are used in the CLI. Refer to the EMW online help for assistance with formatting these commands for the Script Editor.

2

If...

Then...

You want to save the diagnostic data

Go to step 3.

You do NOT want to save the diagnostic data

Go to step 5.

3

Execute the following command:

save storageArray diagnosticData file="filename";

Where filename is the location and name of the file that will be saved. The file will be formatted as a .zip file.

4

If...

Then...

No error was returned

Go to step 6.

An error was returned

If...

Then...

The error message indicates that there was a problem saving the data

Wait 2 minutes and then restart step 3.

The error message indicates that there was a problem resetting the data

Wait 2 minutes and then go to step 5.

5

Execute the following command:

reset storageArray diagnosticData;

If...

Then...

No error was returned

Go to step 6.

An error was returned

Wait 2 minutes and then execute the command again. The controllers may need additional time to update status. You may also get an error if the diagnostic data status has already been reset.

Go to step 6.

6

Click the

Recheck

button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative.

Element properties:

TargetNetAppESeries.StorageArray
Parent MonitorNetAppESeries.StorageArrayAvailability
CategoryCustom
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeNetAppESeries.FailureUnitMonitorType
RemotableTrue
AccessibilityInternal
Alert Message
Alert: REC_DDC_AVAILABLE
The array
has captured diagnostic data for an abnormal event. Alert Value: {0}
RunAsDefault
CommentMachine generated entity

Source Code:

<UnitMonitor ID="NetAppESeries.FailureID_0106_Monitor" Accessibility="Internal" Enabled="true" Target="NetAppESeries.StorageArray" ParentMonitorID="NetAppESeries.StorageArrayAvailability" Remotable="true" Priority="Normal" TypeID="NetAppESeries.FailureUnitMonitorType" ConfirmDelivery="true" Comment="Machine generated entity">

  <Category>Custom</Category>

  <AlertSettings AlertMessage="NetAppESeries.REC_DDC_AVAILABLE_AlertMessageResourceID">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/Property[@Name='FailureDescription']$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="NetAppESeries.StateIdDB9A6EFF5D0E000C64F46C9EEB4D7384" MonitorTypeStateID="NoIssue" HealthState="Success"/>

    <OperationalState ID="NetAppESeries.StateIdA15F712C59E056A9D1DFB85DFBB46B4B" MonitorTypeStateID="IssueFound" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <FailureID>106</FailureID>

    <IntervalSeconds>59</IntervalSeconds>

    <TimeoutSeconds>300</TimeoutSeconds>

    <Trace>0</Trace>

  </Configuration>

</UnitMonitor>