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Monitor REC_LD_INCOMPATIBLE_DATABASE (302)

NetAppESeries.FailureID_0302_Monitor (UnitMonitor)

Monitor Description for (302)

Knowledge Base article:

Controller Firmware Not Supported

What Caused the Problem?

The controller listed in the Details area is running a different version of controller firmware than the previous controller. This problem can occur for the following reasons:

The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

 Caution: Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.

Important Notes

Recovery Steps

1

Refer to the Details area to determine which version of controller firmware is expected by the storage array.

If...

Then...

A specific expected controller firmware version is listed

Go to step 2.

"Not Available" is listed for the expected controller firmware version

You need to determine which version of firmware was on the previous (native) controller. Use one of the following options to accomplish this:

  • If you have saved a version of the Storage Array Profile, you can open the saved file and refer to the information under the

    Controllers

    tab to determine the previous controller's firmware version. Note that the Storage Array Profile is also saved in the .zip file any time you use the collect support data option.

  • If the previous (native) controller is still operational, you can re-insert the previous controller and refer to the

    Controllers

    tab of the Storage Array Profile to determine the previous controller's firmware version.

  • If neither of the previous options are possible, you must contact your Technical Support Representative for further assistance.

Once you have determined which version of controller firmware you need to download, go to step 2.

2

If...

Then...

You already have the appropriate controller firmware version file (the version used on the previous controller)

Go to step 3.

 

You DO NOT have the appropriate controller firmware version file

Contact your Technical Support Representative to obtain this file, and then go to step 3.

3

From the Array Management Window (AMW), select the Upgrade > Controller Firmware > Upgrade menu option.

Note: If the storage array is in locked-down mode, the menu option will not be available in the AMW. Instead, select the "Download Firmware" link on the Summary tab.

4

Complete the appropriate steps in the "Download Controller Firmware" dialog to update the controller firmware to the appropriate version. When the transfer is complete and the new firmware has successfully been updated, the controller will reboot automatically.

5

Wait for the storage management software to update (all of the tasks will reappear under the tabs), and then go to step 6.

6

Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative.

Element properties:

TargetNetAppESeries.StorageArray
Parent MonitorNetAppESeries.StorageArrayAvailability
CategoryCustom
EnabledTrue
Alert GenerateTrue
Alert SeverityError
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeNetAppESeries.FailureUnitMonitorType
RemotableTrue
AccessibilityInternal
Alert Message
Alert: REC_LD_INCOMPATIBLE_DATABASE
Alert Value: {0}
RunAsDefault
CommentMachine generated entity

Source Code:

<UnitMonitor ID="NetAppESeries.FailureID_0302_Monitor" Accessibility="Internal" Enabled="true" Target="NetAppESeries.StorageArray" ParentMonitorID="NetAppESeries.StorageArrayAvailability" Remotable="true" Priority="Normal" TypeID="NetAppESeries.FailureUnitMonitorType" ConfirmDelivery="true" Comment="Machine generated entity">

  <Category>Custom</Category>

  <AlertSettings AlertMessage="NetAppESeries.REC_LD_INCOMPATIBLE_DATABASE_AlertMessageResourceID">

    <AlertOnState>Error</AlertOnState>

    <AutoResolve>true</AutoResolve>

    <AlertPriority>Normal</AlertPriority>

    <AlertSeverity>Error</AlertSeverity>

    <AlertParameters>

      <AlertParameter1>$Data/Context/Property[@Name='FailureDescription']$</AlertParameter1>

    </AlertParameters>

  </AlertSettings>

  <OperationalStates>

    <OperationalState ID="NetAppESeries.StateId37D7CACA611E7651ECB506087DF9A312" MonitorTypeStateID="NoIssue" HealthState="Success"/>

    <OperationalState ID="NetAppESeries.StateIdAA54F97F8BC5AF3DD1A78DE95EBE10" MonitorTypeStateID="IssueFound" HealthState="Error"/>

  </OperationalStates>

  <Configuration>

    <FailureID>302</FailureID>

    <IntervalSeconds>59</IntervalSeconds>

    <TimeoutSeconds>300</TimeoutSeconds>

    <Trace>0</Trace>

  </Configuration>

</UnitMonitor>