A drawer DCM (Drawer Control and Monitor chip) or interposer has failed.
What Caused the Problem?
A drawer has failed in a drive tray. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Important Notes
If you are also receiving an ESM failed error, resolve that error first before addressing the failed drawer.
If the failed drawer also indicates that it has a failed drive, resolve the failed drive problem before addressing the failed drawer. It is possible that the drawer is failing due to the failed drive.
Although the drawer may still be operational, you should contact your Technical Support Representative as soon as possible so that they can correct this failure.
Due to the complexity of the recovery procedure, you should NOT attempt to resolve this problem. It should be serviced by an on-site support technician.
Recovery Steps
1 | Contact your Technical Support Representative and indicate that a "Failed Drawer" problem is being reported. |
| Target | NetAppESeries.StorageArray | ||
| Parent Monitor | NetAppESeries.StorageArrayAvailability | ||
| Category | Custom | ||
| Enabled | True | ||
| Alert Generate | True | ||
| Alert Severity | Error | ||
| Alert Priority | Normal | ||
| Alert Auto Resolve | True | ||
| Monitor Type | NetAppESeries.FailureUnitMonitorType | ||
| Remotable | True | ||
| Accessibility | Internal | ||
| Alert Message |
| ||
| RunAs | Default | ||
| Comment | Machine generated entity |
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<UnitMonitor ID="NetAppESeries.FailureID_0343_Monitor" Accessibility="Internal" Enabled="true" Target="NetAppESeries.StorageArray" ParentMonitorID="NetAppESeries.StorageArrayAvailability" Remotable="true" Priority="Normal" TypeID="NetAppESeries.FailureUnitMonitorType" ConfirmDelivery="true" Comment="Machine generated entity">
<Category>Custom</Category>
<AlertSettings AlertMessage="NetAppESeries.REC_DRAWER_FAILED_AlertMessageResourceID">
<AlertOnState>Error</AlertOnState>
<AutoResolve>true</AutoResolve>
<AlertPriority>Normal</AlertPriority>
<AlertSeverity>Error</AlertSeverity>
<AlertParameters>
<AlertParameter1>$Data/Context/Property[@Name='FailureDescription']$</AlertParameter1>
</AlertParameters>
</AlertSettings>
<OperationalStates>
<OperationalState ID="NetAppESeries.StateIdC932A4ECD9FBA296F028C52D07DC722" MonitorTypeStateID="NoIssue" HealthState="Success"/>
<OperationalState ID="NetAppESeries.StateId2794ADFAD054868889E685958C9CC670" MonitorTypeStateID="IssueFound" HealthState="Error"/>
</OperationalStates>
<Configuration>
<FailureID>343</FailureID>
<IntervalSeconds>59</IntervalSeconds>
<TimeoutSeconds>300</TimeoutSeconds>
<Trace>0</Trace>
</Configuration>
</UnitMonitor>