When (1) the premium feature controller enters a Key Needed state (2) the array does not contain an External Key Management SAFE key; and (3) the key request is satisfied through an installLockKey procedure call; a Needs Attention state results. When . The Needs Attention condition is cleared by applying the appropriate SAFE key to the array or through a feature bundle migration.
What Caused the Problem?
The Enterprise Security Key Manager Premium Feature is Out of Compliance. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Important Note
The storage array is out of compliance when the feature is enabled, but the Storage Array Feature Enable (SAFE) key was removed.
Recovery Steps
1 | Apply the appropriate SAFE key in one of the following three ways:
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2 | Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Recovery Guru Summary area. If the failure appears again, contact your Technical Support Representative. |
Target | NetAppESeries.StorageArray | ||
Parent Monitor | NetAppESeries.StorageArrayAvailability | ||
Category | Custom | ||
Enabled | True | ||
Alert Generate | True | ||
Alert Severity | Error | ||
Alert Priority | Normal | ||
Alert Auto Resolve | True | ||
Monitor Type | NetAppESeries.FailureUnitMonitorType | ||
Remotable | True | ||
Accessibility | Internal | ||
Alert Message |
| ||
RunAs | Default | ||
Comment | Machine generated entity |
<UnitMonitor ID="NetAppESeries.FailureID_0371_Monitor" Accessibility="Internal" Enabled="true" Target="NetAppESeries.StorageArray" ParentMonitorID="NetAppESeries.StorageArrayAvailability" Remotable="true" Priority="Normal" TypeID="NetAppESeries.FailureUnitMonitorType" ConfirmDelivery="true" Comment="Machine generated entity">
<Category>Custom</Category>
<AlertSettings AlertMessage="NetAppESeries.REC_EXTERNAL_KMS_NOT_COMPLIANT_AlertMessageResourceID">
<AlertOnState>Error</AlertOnState>
<AutoResolve>true</AutoResolve>
<AlertPriority>Normal</AlertPriority>
<AlertSeverity>Error</AlertSeverity>
<AlertParameters>
<AlertParameter1>$Data/Context/Property[@Name='FailureDescription']$</AlertParameter1>
</AlertParameters>
</AlertSettings>
<OperationalStates>
<OperationalState ID="NetAppESeries.StateId756B1D63B61D8313C15E39D7EF7160C1" MonitorTypeStateID="NoIssue" HealthState="Success"/>
<OperationalState ID="NetAppESeries.StateId39F0798A5B4D009913454248B2F703D4" MonitorTypeStateID="IssueFound" HealthState="Error"/>
</OperationalStates>
<Configuration>
<FailureID>371</FailureID>
<IntervalSeconds>59</IntervalSeconds>
<TimeoutSeconds>300</TimeoutSeconds>
<Trace>0</Trace>
</Configuration>
</UnitMonitor>