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Identity Service Health Status

NiCE.Active.O365.Tenant.Monitoring.10051.IdentityServiceHealthStatus.UM (UnitMonitor)

This monitor uses the Microsoft 365 Service Communications API to check the current service status of Microsoft 365 Identity Service in a tenant. It will run the "Get Current Status" and "Get Messages" API calls. If this fails, it will generate an incident alert. See Product Knowledge for details.

Knowledge Base article:

Summary

This monitor uses the Microsoft 365 Service Communications API to check the current service status of Microsoft 365 Identity Service in a tenant. It will run the "Get Current Status" and "Get Messages" API calls. If this fails, it will generate an incident alert.

An INFORMATION alert is triggered when there is a Microsoft 365 Identity Service incident.

Health score:

Monitor implementation:

Configuration

NOTE: In the default configuration this monitor only triggers an INFORMATION alert, not taking into consideration the severity of the incident reported.

Requires the 'ServiceHealth.Read' permission of Microsoft 365 Service Communications API that is a part of Microsoft's Graph API.

Causes

Please see the Alert Context or State Change tab for details.

Check the service health portal for advisory and incident reports.

Resolutions

Depends on the cause of the issue, which can be manifold. Please refer to the below section for "additional information".

Additional

https://docs.microsoft.com/en-us/office/office-365-management-api/office-365-service-communications-api-reference

This monitor depends on metric 10051.

Element properties:

TargetNiCE.Active.O365.Tenant
Parent MonitorSystem.Health.AvailabilityState
CategoryAvailabilityHealth
EnabledFalse
Alert GenerateTrue
Alert SeverityInformation
Alert PriorityNormal
Alert Auto ResolveTrue
Monitor TypeNiCE.Active.O365.3State.ObjectFilter.UMT
RemotableTrue
AccessibilityPublic
Alert Message
Microsoft has reported a Microsoft 365 Identity Service incident

Microsoft 365 Identity Service incident reported with the following execution status:
(warning threshold): {0}
(value): {1}
(metric): {2}
(service): {3}
(status definition): {4}
(feature status): {5}
(last message): {6}
(incident IDs): {7}
(critical threshold): {8}
RunAsDefault