Incident portal template

PortalIncidentTemplate (ObjectTemplate)

Template applied to incidents created via the portal

Element properties:

Source Code:

<ObjectTemplate ID="PortalIncidentTemplate" TypeID="Incident!System.WorkItem.Incident.ProjectionType">

  <Property Path="$Target/Property[Type='CoreIncident!System.WorkItem.Incident']/Priority$">5</Property>

  <Property Path="$Target/Property[Type='CoreIncident!System.WorkItem.Incident']/HasCreatedKnowledgeArticle$">false</Property>

  <Property Path="$Target/Property[Type='WorkItem!System.WorkItem.TroubleTicket']/Impact$">$MPElement[Name='WorkItem!System.WorkItem.TroubleTicket.ImpactEnum.Low']$</Property>

  <Property Path="$Target/Property[Type='WorkItem!System.WorkItem.TroubleTicket']/Urgency$">$MPElement[Name='WorkItem!System.WorkItem.TroubleTicket.UrgencyEnum.Medium']$</Property>

  <Property Path="$Target/Property[Type='CoreIncident!System.WorkItem.Incident']/Source$">$MPElement[Name='CoreIncident!IncidentSourceEnum.Portal']$</Property>

  <Property Path="$Target/Property[Type='CoreIncident!System.WorkItem.Incident']/Status$">$MPElement[Name='CoreIncident!IncidentStatusEnum.Active']$</Property>

</ObjectTemplate>