Ras connection failure

Summary

The user's connection to the Routing and Remote Access server terminated.

Causes

The most common reasons for this error are:

• The Routing and Remote Access server couldn't receive or recognize the initial frame or data.

• The user has been disconnected due to inactivity.

• The user failed to authenticate.

• The authentication process did not complete within the required amount of time.

• Point to Point Protocol negotiation did not converge.

• The user password has expired.

• The user account has expired.

• The user account does not have Remote Access privilege.

• The Routing and Remote Access server's attempt to callback the user failed.

Resolutions

• Make sure the user specifies the correct credentials.

• Verify whether the network protocols are configured correctly on the client and the server.

• If the user password is expired, the user needs to change the password.

• If the user account is expired, verify whether the account needs to be continued.

• If the user needs to have the Remove Access privilege, enable the user for Remote Access.

• The user can try to reconnect to the server.

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