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Service Summary

ServiceManager.Report.ConfigurationManagement.ServiceSummary (Report)

Element properties:

AccessibilityPublic
VisibleTrue

Report Localization:

ReportNameService Summary
ReportDescriptionLabelExpand this section to see a full description of this report.
ReportDescriptionThe report shows a Summary of all Services filtered according to the criteria provided through the filtering parameters.
ReportGeneratedLabelReport generated
ServiceService
IncidentPriorityIncident Priority
ProblemPriorityProblem Priority
ChangePriorityPriority
IncidentsOpenedIncidents Opened
IncidentsResolvedIncidents Resolved
IncidentsClosedIncidents Closed
IncidentsEscalatedIncidents Escalated
IncidentsNotMeetingTargetResTimeI# Incidents not meeting Target Resolution Time
AvgResolutionTimeAvg Resolution Time
ProblemReqMajorReview\%Problems requiring Major Review
ProblemBacklogRatioProblem Backlog Ratio
ChangesOpenedChanges Opened
AvgTimeWorkedAvg Time Worked
ProblemsOpenedProblems Opened
ProblemsResolvedProblems Resolved
ProblemsClosedProblems Closed
ProblemsWithWorkArounds\%Problems With Workarounds
ChangesResolvedChanges Resolved
ChangesClosedChanges Closed
NumberOfFailedChangesNumber of Failed Changes
NumberOfEmergencyChangesNumber of Emergency Changes
NumberOfUnauthorizedChangesNumber of Unauthorized Changes Detected
AverageProcessTimePerChangeAverage Process Time per Change (Days)
NumberOfChangesResultingInIncidentsNumber of Changes Resulting in Incidents

Source Code:

<Report ID="ServiceManager.Report.ConfigurationManagement.ServiceSummary" Accessibility="Public" Target="System!System.Computer" Visible="true">

  <Dependencies>

    <Dimension>ConfigDW!ConfigurationManagerDeployedComputerDim</Dimension>

    <Dimension>DWBase!OperatingSystemDim</Dimension>

    <Dimension>DWBase!ComputerDim</Dimension>

    <DataWarehouseScript>ServiceManager.Report.ConfigurationManagement.SP.GetServiceSummary.Script</DataWarehouseScript>

    <DataWarehouseScript>SMReportCommon!ServiceManager.Report.Common.Function.fn_CSVToTableString.Script</DataWarehouseScript>

    <DataWarehouseScript>SMReportCommon!ServiceManager.Report.Common.Function.fn_CSVToTableInt.Script</DataWarehouseScript>

    <ReportResource>SMReportCommon!Report_Header_Potrait.png</ReportResource>

    <ReportResource>SMReportCommon!horizontal_line_gradient.png</ReportResource>

    <ReportResource>SMReportCommon!Unchecked.png</ReportResource>

    <ReportResource>SMReportCommon!Checked.png</ReportResource>

  </Dependencies>

  <ParameterBlock xmlns="http://schemas.microsoft.com/mom/reporting/2007/ReportParameterSettings" columns="2">

    <Controls>

      <Control rowSpan="3" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.RelativeDatePickerValueEditor">

        <ReportParameters>

          <ReportParameter name="TimeZone" binding="TimeZone">

            <Prompt>ServiceManager.ConfigurationManagement.Report.Library!ReportParameter.TimeZone</Prompt>

          </ReportParameter>

          <ReportParameter name="StartDate_BaseType" binding="StartDate_BaseType"/>

          <ReportParameter name="StartDate_BaseValue" binding="StartDate_BaseValue">

            <Prompt>ServiceManager.ConfigurationManagement.Report.Library!ReportParameter.StartDate</Prompt>

          </ReportParameter>

          <ReportParameter name="StartDate_OffsetType" binding="StartDate_OffsetType"/>

          <ReportParameter name="StartDate_OffsetValue" binding="StartDate_OffsetValue"/>

          <ReportParameter name="EndDate_BaseType" binding="EndDate_BaseType"/>

          <ReportParameter name="EndDate_BaseValue" binding="EndDate_BaseValue">

            <Prompt>ServiceManager.ConfigurationManagement.Report.Library!ReportParameter.EndDate</Prompt>

          </ReportParameter>

          <ReportParameter name="EndDate_OffsetType" binding="EndDate_OffsetType"/>

          <ReportParameter name="EndDate_OffsetValue" binding="EndDate_OffsetValue"/>

        </ReportParameters>

      </Control>

      <Control rowSpan="3" columnSpan="2" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.DimensionInstancePickerValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="ServiceDimKey"/>

        </ReportParameters>

        <Properties>

          <Property name="IsSingleSelect">

            <Value>true</Value>

          </Property>

          <Property name="DimensionTypeName">

            <Value>ServiceDim</Value>

          </Property>

          <Property name="DimensionTypeMPName">

            <Value>Microsoft.SystemCenter.Datawarehouse.Base</Value>

          </Property>

          <Property name="MaxDimensionInstances">

            <Value>500</Value>

          </Property>

          <Property name="ColumnDefinitions">

            <Value>Name</Value>

          </Property>

        </Properties>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.MultiValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="IncidentPriority">

            <Prompt>ServiceManager.ConfigurationManagement.Report.Library!ReportParameter.IncidentPriority</Prompt>

          </ReportParameter>

        </ReportParameters>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.MultiValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="ProblemPriority">

            <Prompt>ServiceManager.ConfigurationManagement.Report.Library!ReportParameter.ProblemPriority</Prompt>

          </ReportParameter>

        </ReportParameters>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.OutriggerPickerValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="ChangePriority">

            <Prompt>ServiceManager.ChangeManagement.Report.Library!ReportParameter.ChangePriority</Prompt>

          </ReportParameter>

        </ReportParameters>

        <Properties>

          <Property name="MinHeight">

            <Value>40</Value>

          </Property>

          <Property name="MinWidth">

            <Value>100</Value>

          </Property>

          <Property name="OutriggerTypeName">

            <Value>ChangePriority</Value>

          </Property>

          <Property name="OutriggerTypeMPName">

            <Value>ServiceManager.ChangeManagement.Library.Datawarehouse</Value>

          </Property>

          <Property name="OutriggerSelectAllValue">

            <Value>-1</Value>

          </Property>

        </Properties>

      </Control>

    </Controls>

  </ParameterBlock>

  <ReportDefinition>ServiceManager.Report.ConfigurationManagement.ServiceSummary.ReportRdl</ReportDefinition>

  <ReportStrings>

    <ReportString ID="ReportName"/>

    <ReportString ID="ReportDescriptionLabel"/>

    <ReportString ID="ReportDescription"/>

    <ReportString ID="ReportGeneratedLabel"/>

    <ReportString ID="ID"/>

    <ReportString ID="ServiceDescription"/>

    <ReportString ID="Priority"/>

    <ReportString ID="Status"/>

    <ReportString ID="BusinessDetailedDescription"/>

    <ReportString ID="OwnedByOrganization"/>

    <ReportString ID="AvailabilitySchedule"/>

    <ReportString ID="IsBusinessService"/>

    <ReportString ID="OfferedScheduleDaysRange"/>

    <ReportString ID="OfferedScheduleTimeRange"/>

    <ReportString ID="LastModified"/>

    <ReportString ID="TimeZone"/>

    <ReportString ID="StartDate"/>

    <ReportString ID="EndDate"/>

    <ReportString ID="Description"/>

    <ReportString ID="Classification"/>

    <ReportString ID="DatePeriod"/>

    <ReportString ID="Service"/>

    <ReportString ID="IncidentPriority"/>

    <ReportString ID="ProblemPriority"/>

    <ReportString ID="ChangePriority"/>

    <ReportString ID="IncidentsOpened"/>

    <ReportString ID="IncidentsResolved"/>

    <ReportString ID="IncidentsClosed"/>

    <ReportString ID="IncidentsEscalated"/>

    <ReportString ID="IncidentsNotMeetingTargetResTime"/>

    <ReportString ID="AvgResolutionTime"/>

    <ReportString ID="AvgTimeWorked"/>

    <ReportString ID="ProblemsOpened"/>

    <ReportString ID="ProblemsResolved"/>

    <ReportString ID="ProblemsClosed"/>

    <ReportString ID="ProblemsWithWorkArounds"/>

    <ReportString ID="ProblemReqMajorReview"/>

    <ReportString ID="ProblemBacklogRatio"/>

    <ReportString ID="ChangesOpened"/>

    <ReportString ID="ChangesResolved"/>

    <ReportString ID="ChangesClosed"/>

    <ReportString ID="NumberOfFailedChanges"/>

    <ReportString ID="NumberOfEmergencyChanges"/>

    <ReportString ID="NumberOfUnauthorizedChanges"/>

    <ReportString ID="AverageProcessTimePerChange"/>

    <ReportString ID="NumberOfChangesResultingInIncidents"/>

  </ReportStrings>

</Report>