Olay KPI Eğilimi

ServiceManager.Report.IncidentManagement.IncidentKPITrend (Report)

Bu rapor, olayların sayısı ile bunların kaç tanesinin hedeflenen çözümlenme sürelerini aştığını, kaç tanesinin bir üst düzeye yükseltildiğini, ortalama çözümlenme sürelerini, dakika olarak olay başına harcanan süreyi ve iş birikme miktarını sağlar. Veriler Sınıflandırmaya veya Kategoriye, bunun yanı sıra da Güne, Haftaya, Aya, Çeyreğe veya Yıla göre gruplanabilir.

Element properties:

Accessibility	Public
Visible	True

Report Localization:

*R.ReportName*	Olay KPI Eğilimi
*R.ReportDescriptionLabel*	Bu raporun ve herhangi bir geçerli filtre ölçütünün tam açıklamasını görmek için bu bölümü genişletin
*R.ReportDescription*	Bu rapor, olayların sayısını, bunların kaçının hedeflenen çözümlenme süresini aştığını, kaçının bir üst düzeye yükseltildiğini, ortalama çözümlenme süresini, olay başına harcanan süreyi (dakika) ve iş birikme miktarını sağlar. Veriler Sınıfla
*R.ReportGeneratedLabel*	Üretilen rapor
*R.StartEndDateLabel*	Başlangıç ve bitiş zamanı
*R.StartEndDateFormat*	{0} ile {1} arasında
*R.DateFilterLabel*	Tarih filtresi
*R.TimeAggregationLabel*	Tarih Dökümü
*R.GroupByLabel*	Rapor Serisi
*R.ClassificationLabel*	Sınıflandırma Kategorisi
*R.SupportGroupLabel*	Destek Grubu
*R.ServiceLabel*	Hizmet
*R.QueueLabel*	Kuyruk
*R.PriorityLabel*	Öncelik
*R.BacklogLabel*	Biriktirme listesindeki olaylar
*R.SourceLabel*	Kaynak
*R.StatusLabel*	Durum
*R.UrgencyLabel*	Aciliyet
*R.ImpactLabel*	Etki
*C.NoData*	Veri yok
*C.AvgTimeToResolution*	Ortalama Çözümleme Süresi (Saat)
*C.IncidentCount*	Olay Sayısı
*C.ChartTitle*	Olay Ana Performans Göstergeleri (KPI)
*T.IncidentCount*	Olay Sayısı
*T.NotInSLACount*	Hedef Çözümleme Süresini Geçen Olaylar
*T.EscalatedCount*	İlerletilen Olaylar
*T.AverageTimeToResolution*	Ortalama Çözümleme Süresi (Saat)
*T.AverageTimeWorked*	Ortalama Olay Başına Dakika
*T.ReopenedCount*	Yeniden Açılan Olaylar
*T.ResolvedByFirstContactCount*	İlk kişinin çözdüğü olay sayısı
*T.BacklogCount*	Biriktirme listesindeki olaylar
*T.MinutesFormat*	{0} dakika
*P.A.Daily*	Günlük
*P.A.Weekly*	Haftalık
*P.A.Monthly*	Aylık
*P.A.Quarterly*	Üç aylık
*P.A.Yearly*	Yıllık
*P.DF.CreatedDate*	Oluşturulma tarihi
*P.DF.ResolvedDate*	Çözümlenme Tarihi
*P.DF.ClosedDate*	Kapatılma tarihi
*P.G.Aggregation*	Tarih Dökümü
*P.G.Classification*	Sınıflandırma Kategorisi
*P.G.SupportGroup*	Destek Grubu
*P.All*	(Tümü)

Source Code:

<Report ID="ServiceManager.Report.IncidentManagement.IncidentKPITrend" Accessibility="Public" Target="Incident!System.WorkItem.Incident" Visible="true">

  <Dependencies>

    <Dimension>DWBase!UserDim</Dimension>

    <Dimension>IncidentDW!IncidentDim</Dimension>

    <DataWarehouseScript>ServiceManager.Report.IncidentManagement.SP.GetIncidentKPITrendData.Script</DataWarehouseScript>

    <DataWarehouseScript>SMReportCommon!ServiceManager.Report.Common.Function.fn_CSVToTableString.Script</DataWarehouseScript>

    <DataWarehouseScript>SMReportCommon!ServiceManager.Report.Common.Function.fn_CSVToTableInt.Script</DataWarehouseScript>

    <ReportResource>SMReportCommon!Report_Header_Potrait.png</ReportResource>

    <ReportResource>SMReportCommon!Report_Header_Landscape.png</ReportResource>

    <ReportResource>SMReportCommon!horizontal_line_gradient.png</ReportResource>

  </Dependencies>

  <ParameterBlock xmlns="http://schemas.microsoft.com/mom/reporting/2007/ReportParameterSettings" columns="3">

    <Controls>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.SingleValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="DateFilter">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.DateFilter</Prompt>

          </ReportParameter>

        </ReportParameters>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.SingleValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="TimeAggregation">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Aggregation</Prompt>

          </ReportParameter>

        </ReportParameters>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.SingleValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="GroupByForReport">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.GroupByForReport</Prompt>

          </ReportParameter>

        </ReportParameters>

      </Control>

      <Control rowSpan="2" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.RelativeDatePickerValueEditor">

        <ReportParameters>

          <ReportParameter name="TimeZone" binding="TimeZone">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.TimeZone</Prompt>

          </ReportParameter>

          <ReportParameter name="TimeZoneName" binding="TimeZoneName"/>

          <ReportParameter name="StartDate_BaseType" binding="StartDate_BaseType"/>

          <ReportParameter name="StartDate_BaseValue" binding="StartDate_BaseValue">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.StartDate</Prompt>

          </ReportParameter>

          <ReportParameter name="StartDate_OffsetType" binding="StartDate_OffsetType"/>

          <ReportParameter name="StartDate_OffsetValue" binding="StartDate_OffsetValue"/>

          <ReportParameter name="EndDate_BaseType" binding="EndDate_BaseType"/>

          <ReportParameter name="EndDate_BaseValue" binding="EndDate_BaseValue">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.EndDate</Prompt>

          </ReportParameter>

          <ReportParameter name="EndDate_OffsetType" binding="EndDate_OffsetType"/>

          <ReportParameter name="EndDate_OffsetValue" binding="EndDate_OffsetValue"/>

        </ReportParameters>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.OutriggerPickerValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Classification">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Classification</Prompt>

          </ReportParameter>

        </ReportParameters>

        <Properties>

          <Property name="MinHeight">

            <Value>40</Value>

          </Property>

          <Property name="MinWidth">

            <Value>100</Value>

          </Property>

          <Property name="OutriggerTypeName">

            <Value>IncidentClassification</Value>

          </Property>

          <Property name="OutriggerTypeMPName">

            <Value>ServiceManager.IncidentManagement.Library.Datawarehouse</Value>

          </Property>

          <Property name="OutriggerSelectAllValue">

            <Value>-1</Value>

          </Property>

        </Properties>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.OutriggerPickerValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="SupportGroup">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.SupportGroup</Prompt>

          </ReportParameter>

        </ReportParameters>

        <Properties>

          <Property name="MinHeight">

            <Value>40</Value>

          </Property>

          <Property name="MinWidth">

            <Value>100</Value>

          </Property>

          <Property name="OutriggerTypeName">

            <Value>IncidentTierQueues</Value>

          </Property>

          <Property name="OutriggerTypeMPName">

            <Value>ServiceManager.IncidentManagement.Library.Datawarehouse</Value>

          </Property>

          <Property name="OutriggerSelectAllValue">

            <Value>-1</Value>

          </Property>

        </Properties>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.MultiValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Service">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Service</Prompt>

          </ReportParameter>

        </ReportParameters>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.OutriggerPickerValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Status">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Status</Prompt>

          </ReportParameter>

        </ReportParameters>

        <Properties>

          <Property name="MinHeight">

            <Value>40</Value>

          </Property>

          <Property name="MinWidth">

            <Value>100</Value>

          </Property>

          <Property name="OutriggerTypeName">

            <Value>IncidentStatus</Value>

          </Property>

          <Property name="OutriggerTypeMPName">

            <Value>ServiceManager.IncidentManagement.Library.Datawarehouse</Value>

          </Property>

          <Property name="OutriggerSelectAllValue">

            <Value>-1</Value>

          </Property>

        </Properties>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.OutriggerPickerValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Impact">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Impact</Prompt>

          </ReportParameter>

        </ReportParameters>

        <Properties>

          <Property name="MinHeight">

            <Value>40</Value>

          </Property>

          <Property name="MinWidth">

            <Value>100</Value>

          </Property>

          <Property name="OutriggerTypeName">

            <Value>IncidentImpact</Value>

          </Property>

          <Property name="OutriggerTypeMPName">

            <Value>ServiceManager.IncidentManagement.Library.Datawarehouse</Value>

          </Property>

          <Property name="OutriggerSelectAllValue">

            <Value>-1</Value>

          </Property>

        </Properties>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.OutriggerPickerValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Urgency">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Urgency</Prompt>

          </ReportParameter>

        </ReportParameters>

        <Properties>

          <Property name="MinHeight">

            <Value>40</Value>

          </Property>

          <Property name="MinWidth">

            <Value>100</Value>

          </Property>

          <Property name="OutriggerTypeName">

            <Value>IncidentUrgency</Value>

          </Property>

          <Property name="OutriggerTypeMPName">

            <Value>ServiceManager.IncidentManagement.Library.Datawarehouse</Value>

          </Property>

          <Property name="OutriggerSelectAllValue">

            <Value>-1</Value>

          </Property>

        </Properties>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.MultiValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Priority">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Priority</Prompt>

          </ReportParameter>

        </ReportParameters>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.OutriggerPickerValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Source">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Source</Prompt>

          </ReportParameter>

        </ReportParameters>

        <Properties>

          <Property name="MinHeight">

            <Value>40</Value>

          </Property>

          <Property name="MinWidth">

            <Value>100</Value>

          </Property>

          <Property name="OutriggerTypeName">

            <Value>IncidentSource</Value>

          </Property>

          <Property name="OutriggerTypeMPName">

            <Value>ServiceManager.IncidentManagement.Library.Datawarehouse</Value>

          </Property>

          <Property name="OutriggerSelectAllValue">

            <Value>-1</Value>

          </Property>

        </Properties>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.MultiValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Queue">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Queue</Prompt>

          </ReportParameter>

        </ReportParameters>

      </Control>

      <Control rowSpan="1" columnSpan="1" type="Microsoft.SystemCenter.DataWarehouse.Report.ParameterControl.StringValueParameterEditor">

        <ReportParameters>

          <ReportParameter name="Backlog">

            <Prompt>ServiceManager.IncidentManagement.Report.Library!ReportParameter.Backlog</Prompt>

          </ReportParameter>

        </ReportParameters>

      </Control>

    </Controls>

  </ParameterBlock>

  <ReportDefinition>ServiceManager.Report.IncidentManagement.IncidentKPITrend.ReportRdl</ReportDefinition>

  <ReportStrings>

    <ReportString ID="R.ReportName"/>

    <ReportString ID="R.ReportDescriptionLabel"/>

    <ReportString ID="R.ReportDescription"/>

    <ReportString ID="R.ReportGeneratedLabel"/>

    <ReportString ID="R.StartEndDateLabel"/>

    <ReportString ID="R.StartEndDateFormat"/>

    <ReportString ID="R.DateFilterLabel"/>

    <ReportString ID="R.TimeAggregationLabel"/>

    <ReportString ID="R.GroupByLabel"/>

    <ReportString ID="R.ClassificationLabel"/>

    <ReportString ID="R.SupportGroupLabel"/>

    <ReportString ID="R.ServiceLabel"/>

    <ReportString ID="R.QueueLabel"/>

    <ReportString ID="R.PriorityLabel"/>

    <ReportString ID="R.BacklogLabel"/>

    <ReportString ID="R.SourceLabel"/>

    <ReportString ID="R.StatusLabel"/>

    <ReportString ID="R.UrgencyLabel"/>

    <ReportString ID="R.ImpactLabel"/>

    <ReportString ID="C.NoData"/>

    <ReportString ID="C.AvgTimeToResolution"/>

    <ReportString ID="C.IncidentCount"/>

    <ReportString ID="C.ChartTitle"/>

    <ReportString ID="T.IncidentCount"/>

    <ReportString ID="T.NotInSLACount"/>

    <ReportString ID="T.EscalatedCount"/>

    <ReportString ID="T.AverageTimeToResolution"/>

    <ReportString ID="T.AverageTimeWorked"/>

    <ReportString ID="T.ReopenedCount"/>

    <ReportString ID="T.ResolvedByFirstContactCount"/>

    <ReportString ID="T.BacklogCount"/>

    <ReportString ID="T.MinutesFormat"/>

    <ReportString ID="P.A.Daily"/>

    <ReportString ID="P.A.Weekly"/>

    <ReportString ID="P.A.Monthly"/>

    <ReportString ID="P.A.Quarterly"/>

    <ReportString ID="P.A.Yearly"/>

    <ReportString ID="P.DF.CreatedDate"/>

    <ReportString ID="P.DF.ResolvedDate"/>

    <ReportString ID="P.DF.ClosedDate"/>

    <ReportString ID="P.G.Queue"/>

    <ReportString ID="P.G.Aggregation"/>

    <ReportString ID="P.G.Classification"/>

    <ReportString ID="P.G.SupportGroup"/>

    <ReportString ID="P.All"/>

  </ReportStrings>

</Report>