ServiceManager.Report.IncidentManagement.IncidentMetrics.ReportRdl (ReportResource)

Element properties:

Type	ReportResource
File Name	ServiceManager.Report.IncidentManagement.IncidentMetrics.rdl
Accessibility	Public

Source Code:

<ReportResource ID="ServiceManager.Report.IncidentManagement.IncidentMetrics.ReportRdl" Accessibility="Public" FileName="ServiceManager.Report.IncidentManagement.IncidentMetrics.rdl" MIMEType="application/octet-stream"/>

File Content: ServiceManager.Report.IncidentManagement.IncidentMetrics.rdl

<?xml version="1.0" encoding="utf-8"?>


<Report xmlns:rd="http://schemas.microsoft.com/SQLServer/reporting/reportdesigner" xmlns="http://schemas.microsoft.com/sqlserver/reporting/2008/01/reportdefinition">


  <DataSources>


    <DataSource Name="DWDataMart">


      <DataSourceReference>DWDataMart</DataSourceReference>


      <rd:DataSourceID>f64dfd62-de7c-45ae-9ebe-2f03a22fb300</rd:DataSourceID>


      <rd:SecurityType>None</rd:SecurityType>


    </DataSource>


    <DataSource Name="DWStagingAndConfig">


      <DataSourceReference>DWStagingAndConfig</DataSourceReference>


      <rd:DataSourceID>236216ab-b4e5-49cb-ade8-c23b40e45d58</rd:DataSourceID>


      <rd:SecurityType>None</rd:SecurityType>


    </DataSource>


  </DataSources>


  <DataSets>


    <DataSet Name="List_IncidentSource">


      <Fields>


        <Field Name="Label">


          <DataField>Label</DataField>


          <rd:TypeName>System.String</rd:TypeName>


        </Field>


        <Field Name="Value">


          <DataField>Value</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


      </Fields>


      <Query>


        <DataSourceName>DWDataMart</DataSourceName>


        <CommandText>


          Select


          '(All)' AS Label,


          -1 AS Value





          UNION





          SELECT


          IncidentSourceValue As Label,


          IncidentSourceId As Value


          FROM


          IncidentSourcevw


          WHERE ParentId IS NOT NULL


          ORDER BY Label


        </CommandText>


        <rd:UseGenericDesigner>true</rd:UseGenericDesigner>


      </Query>


    </DataSet>


    <DataSet Name="Table_Incidents">


      <Fields>


        <Field Name="ActualStartDate">


          <DataField>ActualStartDate</DataField>


          <rd:UserDefined>true</rd:UserDefined>


        </Field>


        <Field Name="ActualEndDate">


          <DataField>ActualEndDate</DataField>


          <rd:TypeName>System.DateTime</rd:TypeName>


        </Field>


        <Field Name="IncidentDimKey">


          <DataField>IncidentDimKey</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


        <Field Name="ResolvedDate">


          <DataField>ResolvedDate</DataField>


          <rd:TypeName>System.DateTime</rd:TypeName>


        </Field>


        <Field Name="StatusValue">


          <DataField>StatusValue</DataField>


          <rd:TypeName>System.String</rd:TypeName>


        </Field>


        <Field Name="Status_IncidentStatusId">


          <DataField>Status_IncidentStatusId</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


        <Field Name="TargetResolutionTime">


          <DataField>TargetResolutionTime</DataField>


          <rd:TypeName>System.DateTime</rd:TypeName>


        </Field>


        <Field Name="CreatedDate">


          <DataField>CreatedDate</DataField>


          <rd:TypeName>System.DateTime</rd:TypeName>


        </Field>


        <Field Name="Source_IncidentSourceId">


          <DataField>Source_IncidentSourceId</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


        <Field Name="Source">


          <DataField>Source</DataField>


          <rd:TypeName>System.String</rd:TypeName>


        </Field>


        <Field Name="QueueName">


          <DataField>Queue</DataField>


          <rd:TypeName>System.String</rd:TypeName>


        </Field>


        <Field Name="QueueId">


          <DataField>QueueId</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


        <Field Name="ServiceName">


          <DataField>ServiceName</DataField>


          <rd:TypeName>System.String</rd:TypeName>


        </Field>


        <Field Name="Urgency">


          <DataField>Urgency</DataField>


          <rd:TypeName>System.String</rd:TypeName>


        </Field>


        <Field Name="ServiceId">


          <DataField>ServiceId</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


        <Field Name="Impact">


          <DataField>Impact</DataField>


          <rd:TypeName>System.String</rd:TypeName>


        </Field>


        <Field Name="SupportGroup">


          <DataField>SupportGroup</DataField>


          <rd:TypeName>System.String</rd:TypeName>


        </Field>


        <Field Name="SupportGroupId">


          <DataField>SupportGroupId</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


        <Field Name="SupportGroupLabel">


          <DataField>SupportGroupLabel</DataField>


          <rd:UserDefined>true</rd:UserDefined>


        </Field>


        <Field Name="Classification">


          <DataField>Classification</DataField>


          <rd:TypeName>System.String</rd:TypeName>


        </Field>


        <Field Name="Priority">


          <DataField>Priority</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


        <Field Name="Classification_IncidentClassificationId">


          <DataField>Classification_IncidentClassificationId</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


        <Field Name="ClassificationLabel">


          <DataField>ClassificationLabel</DataField>


          <rd:UserDefined>true</rd:UserDefined>


        </Field>


        <Field Name="Impact_IncidentImpactId">


          <DataField>Impact_IncidentImpactId</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


        <Field Name="Urgency_IncidentUrgencyId">


          <DataField>Urgency_IncidentUrgencyId</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


        <Field Name="MeetsSLA">


          <DataField>MeetsSLA</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


        <Field Name="SelectedTime">


          <Value>


            =Switch(


            Parameters!DateFilter.Value = "CreatedOn",


            Fields!CreatedDate.Value,


            Parameters!DateFilter.Value = "ResolvedOn",


            Fields!ResolvedDate.Value,


            Parameters!DateFilter.Value = "ClosedOn",


            Fields!ActualEndDate.Value


            )


          </Value>


        </Field>


        <Field Name="GroupByForChart1Value">


          <Value>=Switch(


            Parameters!GroupByForChart1.Value = "Classification",


            Fields!Classification_IncidentClassificationId.Value,


            Parameters!GroupByForChart1.Value = "Service",


            Fields!ServiceId.Value,


            Parameters!GroupByForChart1.Value = "SupportGroup",


            Fields!SupportGroupId.Value,


            Parameters!GroupByForChart1.Value = "Queue",


            Fields!QueueId.Value)</Value>


        </Field>


        <Field Name="GroupByForChart1Label">


          <Value>


            =Switch(


            Parameters!GroupByForChart1.Value = "Classification",


            Fields!ClassificationLabel.Value,


            Parameters!GroupByForChart1.Value = "Service",


            Fields!ServiceName.Value,


            Parameters!GroupByForChart1.Value = "SupportGroup",


            Fields!SupportGroupLabel.Value,


            Parameters!GroupByForChart1.Value = "Queue",


            Fields!QueueName.Value)


          </Value>


        </Field>


        <Field Name="GroupByForChart2Value">


          <Value>=Switch(


            Parameters!GroupByForChart2.Value = "Classification",


            Fields!Classification_IncidentClassificationId.Value,


            Parameters!GroupByForChart2.Value = "Service",


            Fields!ServiceId.Value,


            Parameters!GroupByForChart2.Value = "SupportGroup",


            Fields!SupportGroupId.Value,


            Parameters!GroupByForChart2.Value = "Queue",


            Fields!QueueId.Value)</Value>


        </Field>


        <Field Name="GroupByForChart2Label">


          <Value>


            =Switch(


            Parameters!GroupByForChart2.Value = "Classification",


            Fields!ClassificationLabel.Value,


            Parameters!GroupByForChart2.Value = "Service",


            Fields!ServiceName.Value,


            Parameters!GroupByForChart2.Value = "SupportGroup",


            Fields!SupportGroupLabel.Value,


            Parameters!GroupByForChart2.Value = "Queue",


            Fields!QueueName.Value)


          </Value>


        </Field>


        <Field Name="GroupByForReportLabel">


          <Value>=Switch(


            Parameters!ReportGrouping.Value = "Classification",


            Fields!ClassificationLabel.Value,


            Parameters!ReportGrouping.Value = "Service",


            Fields!ServiceName.Value,


            Parameters!ReportGrouping.Value = "SupportGroup",


            Fields!SupportGroupLabel.Value,


            Parameters!ReportGrouping.Value = "Queue",


            Fields!QueueName.Value)</Value>


        </Field>


        <Field Name="GroupByForReportValue">


          <Value>=Switch(


            Parameters!ReportGrouping.Value = "Classification",


            Fields!Classification_IncidentClassificationId.Value,


            Parameters!ReportGrouping.Value = "Service",


            Fields!ServiceId.Value,


            Parameters!ReportGrouping.Value = "SupportGroup",


            Fields!SupportGroupId.Value,


            Parameters!ReportGrouping.Value = "Queue",


            Fields!QueueId.Value)</Value>


        </Field>


        <Field Name="TTR">


          <Value>


            =IIF(


            Fields!StatusValue.Value = Parameters!ResolvedStatus.Value Or


            Fields!StatusValue.Value = Parameters!ClosedStatus.Value,


            DateDiff(DateInterval.Minute, Fields!CreatedDate.Value, Fields!ResolvedDate.Value),


            nothing)


          </Value>


        </Field>


        <Field Name="Escalated">


          <DataField>Escalated</DataField>


          <rd:UserDefined>true</rd:UserDefined>


        </Field>


        <Field Name="TimeInMinutes">


          <DataField>TimeInMinutes</DataField>


          <rd:UserDefined>true</rd:UserDefined>


        </Field>


        <Field Name="ReOpened">


          <DataField>ReOpened</DataField>


          <rd:UserDefined>true</rd:UserDefined>


        </Field>


        <Field Name="Backlog">


          <DataField>Backlog</DataField>


          <rd:UserDefined>true</rd:UserDefined>


        </Field>


        <Field Name="UserDimKey">


          <DataField>UserDimKey</DataField>


          <rd:UserDefined>true</rd:UserDefined>


        </Field>


      </Fields>


      <Query>


        <DataSourceName>DWDataMart</DataSourceName>


        <CommandType>StoredProcedure</CommandType>


        <CommandText>ServiceManager_Report_IncidentManagement_SP_GetIncidentMetrics</CommandText>


        <QueryParameters>


          <QueryParameter Name="@Status">


            <Value>=Parameters!Status.Value</Value>


          </QueryParameter>


          <QueryParameter Name="@Source">


            <Value>=Parameters!Source.Value</Value>


          </QueryParameter>


          <QueryParameter Name="@Priority">


            <Value>=Parameters!Priority.Value</Value>


          </QueryParameter>


          <QueryParameter Name="@DateFilter">


            <Value>=Parameters!DateFilter.Value</Value>


          </QueryParameter>


          <QueryParameter Name="@Impact">


            <Value>=Parameters!Impact.Value</Value>


          </QueryParameter>


          <QueryParameter Name="@Urgency">


            <Value>=Parameters!Urgency.Value</Value>


          </QueryParameter>


          <QueryParameter Name="@StartDate">


            <Value>=Code.ToDbDate(Code.GetReportStartDate())</Value>


          </QueryParameter>


          <QueryParameter Name="@EndDate">


            <Value>=Code.ToDbDate(Code.GetReportEndDate())</Value>


          </QueryParameter>


          <QueryParameter Name="@Backlog">


            <Value>=Parameters!Backlog.Value</Value>


            <rd:UserDefined>true</rd:UserDefined>


          </QueryParameter>


        </QueryParameters>


        <rd:UseGenericDesigner>true</rd:UseGenericDesigner>


      </Query>


    </DataSet>


    <DataSet Name="List_Status">


      <Fields>


        <Field Name="Label">


          <DataField>Label</DataField>


          <rd:TypeName>System.String</rd:TypeName>


        </Field>


        <Field Name="Value">


          <DataField>Value</DataField>


          <rd:TypeName>System.Int32</rd:TypeName>


        </Field>


      </Fields>


      <Query>


        <DataSourceName>DWDataMart</DataSourceName>


        <CommandText>


          Select


          '(All)' AS Label,


          -1 AS Value





          UNION





          SELECT


          IncidentStatusValue As Label,


          IncidentStatusId As Value


          FROM


          IncidentStatusvw


          ORDER BY Label


        </CommandText>


        <rd:UseGenericDesigner>true</rd:UseGenericDesigner>


      </Query>


    </DataSet>


    <DataSet Name="LT_Report">


      <Fields>


        <Field Name="XML_F52E2B61_18A1_11d1_B105_00805F49916B">


          <DataField>XML_F52E2B61-18A1-11d1-B105-00805F49916B</DataField>


          <rd:TypeName>System.String</rd:TypeName>


        </Field>


      </Fields>


      <Query>


        <DataSourceName>DWDataMart</DataSourceName>


        <CommandType>StoredProcedure</CommandType>


        <CommandText>ReportDisplayStringGet</CommandText>


        <QueryParameters>


          <QueryParameter Name="@ManagementPackSystemName">


            <Value>ServiceManager.IncidentManagement.Report.Library</Value>


          </QueryParameter>


          <QueryParameter Name="@ReportSystemName">


            <Value>ServiceManager.Report.IncidentManagement.IncidentMetrics</Value>


          </QueryParameter>


          <QueryParameter Name="@LanguageCode">


            <Value>=Code.GetReportLocLanguageCode()</Value>


          </QueryParameter>


          <QueryParameter Name="@Scope">


            <Value>%</Value>


          </QueryParameter>


        </QueryParameters>


        <rd:UseGenericDesigner>true</rd:UseGenericDesigner>


      </Query>


    </DataSet>


    <DataSet Name="List_IncidentImpact">


      <Fields>


        <Field Name="Label">


          <DataField>Label</DataField>


          <rd:UserDefined>true</rd:UserDefined>


        </Field>


        <Field Name="Value">


          <DataField>Value</DataField>


          <rd:UserDefined>true</rd:UserDefined>


        </Field>


      </Fields>


      <Query>


        <DataSourceName>DWDataMart</DataSourceName>


        <CommandText>


          SELECT


          '(All)' AS Label,


          -1 AS Value


          UNION


          SELECT DISTINCT IncidentImpactValue AS Label, IncidentImpactId AS Value


          FROM         dbo.IncidentImpactvw


          ORDER BY Label


        </CommandText>


        <rd:UseGenericDesigner>true</rd:UseGenericDesigner>


      </Query>


    </DataSet>


    <DataSet Name="List_IncidentUrgency">


      <Fields>


        <Field Name="Label">


          <DataField>Label</DataField>


          <rd:UserDefined>true</rd:UserDefined>


        </Field>


        <Field Name="Value">


          <DataField>Value</DataField>


          <rd:UserDefined>true</rd:UserDefined>


        </Field>


      </Fields>


      <Query>


        <DataSourceName>DWDataMart</DataSourceName>


        <CommandText>


          SELECT


          '(All)' AS Label,


          -1 AS Value


          UNION


          SELECT DISTINCT IncidentUrgencyValue AS Label, IncidentUrgencyId AS Value


          FROM   dbo.IncidentUrgencyvw


          ORDER BY Label


        </CommandText>


        <rd:UseGenericDesigner>true</rd:UseGenericDesigner>


      </Query>


    </DataSet>


  </DataSets>


  <Body><Script>


    <ReportItems>


      <Rectangle Name="rectangle4">


        <ReportItems>


          <Textbox Name="reportTitle">


            <CanGrow>true</CanGrow>


            <DataElementStyle>Element</DataElementStyle>


            <KeepTogether>true</KeepTogether>


            <Paragraphs>


              <Paragraph>


                <TextRuns>


                  <TextRun>


                    <Value>=Code.GetLocTable("LT_Report").GetString("ReportName", "[ReportName]")</Value>


                    <Style></Style>


                      <FontFamily>Tahoma</FontFamily>


                      <FontSize>11pt</FontSize>


                      <FontWeight>Bold</FontWeight>


                    </Style>


                  </TextRun>


                </TextRuns>


                <Style /></Style>


              </Paragraph>


            </Paragraphs>


            <Top>0.05in</Top>


            <Left>0.2in</Left>


            <Height>0.25in</Height>


            <Width>7.64416in</Width>


            <DataElementName>Title</DataElementName>


            <DataElementOutput>Output</DataElementOutput>


            <Style></Style>


              <PaddingLeft>2pt</PaddingLeft>


              <PaddingRight>2pt</PaddingRight>


              <PaddingTop>2pt</PaddingTop>


              <PaddingBottom>2pt</PaddingBottom>


            </Style>


          </Textbox>


          <Textbox Name="reportDescriptionTitle">


            <CanGrow>true</CanGrow>


            <KeepTogether>true</KeepTogether>


            <Paragraphs>


              <Paragraph>


                <TextRuns>


                  <TextRun>


                    <Value>=Code.GetLocTable("LT_Report").GetString("ReportDescriptionLabel", "[ClickToExpand]")</Value>


                    <Style></Style>


                      <FontFamily>Tahoma</FontFamily>


                      <FontSize>8pt</FontSize>


                      <Color>DimGray</Color>


                    </Style>


                  </TextRun>


                </TextRuns>


                <Style /></Style>


              </Paragraph>


            </Paragraphs>


            <Top>0.3in</Top>


            <Height>0.2in</Height>


            <Width>7.84416in</Width>


            <ZIndex>1</ZIndex>


            <DataElementOutput>NoOutput</DataElementOutput>


            <Style></Style>


              <VerticalAlign>Middle</VerticalAlign>


              <PaddingLeft>2pt</PaddingLeft>


              <PaddingRight>2pt</PaddingRight>


              <PaddingTop>2pt</PaddingTop>


              <PaddingBottom>2pt</PaddingBottom>


            </Style>


          </Textbox>


        </ReportItems>


        <DataElementOutput>ContentsOnly</DataElementOutput>


        <Top>0.87834in</Top>


        <Left>0.19254in</Left>


        <Height>0.55in</Height>


        <Width>8.11875in</Width>


        <Style></Style>


          <BackgroundColor>Gainsboro</BackgroundColor>


        </Style>


      </Rectangle>


      <Rectangle Name="rectangle2">


        <ReportItems>


          <Image Name="horizontal_line">


            <Source>External</Source>


            <Value>horizontal_line_gradient.png</Value>


            <Sizing>Fit</Sizing>


            <Top>3.31417in</Top>


            <Height>0.04167in</Height>


            <Width>8.11875in</Width>


            <Style /></Style>


          </Image>


          <Textbox Name="textbox26">


            <CanGrow>true</CanGrow>


            <CanShrink>true</CanShrink>


            <KeepTogether>true</KeepTogether>


            <Paragraphs>


              <Paragraph>


                <TextRuns>


                  <TextRun>


                    <Value>=Code.GetLocTable("LT_Report").GetString("StartEndDateLabel", "[Start/End Date]")</Value>


                    <Style></Style>


                      <FontFamily>Tahoma</FontFamily>


                      <FontSize>8pt</FontSize>


                    </Style>


                  </TextRun>


                </TextRuns>


                <Style /></Style>


              </Paragraph>


            </Paragraphs>


            <Top>0.27378in</Top>


            <Left>0.2in</Left>


            <Height>0.2in</Height>


            <Width>1.65in</Width>


            <ZIndex>1</ZIndex>


            <DataElementOutput>NoOutput</DataElementOutput>


            <Style></Style>


              <PaddingLeft>2pt</PaddingLeft>


              <PaddingRight>2pt</PaddingRight>


              <PaddingTop>2pt</PaddingTop>


              <PaddingBottom>2pt</PaddingBottom>


            </Style>


          </Textbox>


          <Textbox Name="textbox28">


            <CanGrow>true</CanGrow>


            <CanShrink>true</CanShrink>


            <KeepTogether>true</KeepTogether>


            <Paragraphs>


              <Paragraph>


                <TextRuns>


                  <TextRun>


                    <Value>="From " &amp; Code.GetReportStartDate() &amp; " to " &amp; Code.GetReportEndDate()</Value>


                    <Style></Style>


                      <FontFamily>Tahoma</FontFamily>


                      <FontSize>8pt</FontSize>


                    </Style>


                  </TextRun>


                </TextRuns>


                <Style /></Style>


              </Paragraph>


            </Paragraphs>


            <Top>0.27428in</Top>


            <Left>1.95in</Left>


            <Height>0.2in</Height>


            <Width>5.89416in</Width>


            <ZIndex>2</ZIndex>


            <DataElementName>StartEndDateTIme</DataElementName>


            <DataElementOutput>NoOutput</DataElementOutput>


            <Style></Style>


              <PaddingLeft>2pt</PaddingLeft>


              <PaddingRight>2pt</PaddingRight>


              <PaddingTop>2pt</PaddingTop>


              <PaddingBottom>2pt</PaddingBottom>


            </Style>


          </Textbox>


          <Textbox Name="textbox1">


            <CanGrow>true</CanGrow>


            <CanShrink>true</CanShrink>


            <KeepTogether>true</KeepTogether>


            <Paragraphs>


              <Paragraph>


                <TextRuns>


                  <TextRun>


                    <Value>=Code.GetLocTable("LT_Report").GetString("ReportGeneratedLabel", "[Report Generated]")</Value>


                    <Style></Style>


                      <FontFamily>Tahoma</FontFamily>


                      <FontSize>8pt</FontSize>


                    </Style>


                  </TextRun>


                </TextRuns>


                <Style /></Style>


              </Paragraph>


            </Paragraphs>


            <Top>0.05in</Top>


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            <Height>0.2in</Height>


            <Width>1.65in</Width>


            <ZIndex>3</ZIndex>


            <DataElementOutput>NoOutput</DataElementOutput>


            <Style></Style>


              <PaddingLeft>2pt</PaddingLeft>


              <PaddingRight>2pt</PaddingRight>


              <PaddingTop>2pt</PaddingTop>


              <PaddingBottom>2pt</PaddingBottom>


            </Style>


          </Textbox>


          <Textbox Name="textbox2">


            <CanGrow>true</CanGrow>


            <CanShrink>true</CanShrink>


            <KeepTogether>true</KeepTogether>


            <Paragraphs>


              <Paragraph>


                <TextRuns>


                  <TextRun>


                    <Value>:</Value>


                    <Style></Style>


                      <FontFamily>Tahoma</FontFamily>


                      <FontSize>8pt</FontSize>


                    </Style>


                  </TextRun>


                </TextRuns>


                <Style /></Style>


              </Paragraph>


            </Paragraphs>


            <Top>0.05in</Top>


            <Left>1.85in</Left>


            <Height>0.2in</Height>


            <Width>0.1in</Width>


            <ZIndex>4</ZIndex>


            <DataElementOutput>NoOutput</DataElementOutput>


            <Style></Style>


              <PaddingLeft>2pt</PaddingLeft>


              <PaddingRight>2pt</PaddingRight>


              <PaddingTop>2pt</PaddingTop>


              <PaddingBottom>2pt</PaddingBottom>


            </Style>


          </Textbox>


          <Textbox Name="textbox7">


            <CanGrow>true</CanGrow>


            <CanShrink>true</CanShrink>


            <KeepTogether>true</KeepTogether>


            <Paragraphs>


              <Paragraph>


                <TextRuns>


                  <TextRun>


                    <Value>:</Value>


                    <Style></Style>


                      <FontFamily>Tahoma</FontFamily>


                      <FontSize>8pt</FontSize>


                    </Style>


                  </TextRun>


                </TextRuns>


                <Style /></Style>


              </Paragraph>


            </Paragraphs>


            <Top>0.27428in</Top>


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            <Height>0.2in</Height>


            <Width>0.1in</Width>


            <ZIndex>5</ZIndex>


            <DataElementOutput>NoOutput</DataElementOutput>


            <Style></Style>


              <PaddingLeft>2pt</PaddingLeft>


              <PaddingRight>2pt</PaddingRight>


              <PaddingTop>2pt</PaddingTop>


              <PaddingBottom>2pt</PaddingBottom>


            </Style>


          </Textbox>


          <Textbox Name="ReportCreatedDate">


            <CanGrow>true</CanGrow>


            <CanShrink>true</CanShrink>


            <DataElementStyle>Element</DataElementStyle>


            <KeepTogether>true</KeepTogether>


            <Paragraphs>


              <Paragraph>


                <TextRuns>


                  <TextRun>


                    <Value>=Now()</Value>


                    <Style></Style>


                      <FontFamily>Tahoma</FontFamily>


                      <FontSize>8pt</FontSize>


                    </Style>


                  </TextRun>


                </TextRuns>


                <Style></Style>


                  <TextAlign>Left</TextAlign>


                </Style>


              </Paragraph>


            </Paragraphs>


            <Top>0.05in</Top>


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            <Height>0.2in</Height>


            <Width>5.89416in</Width>


            <ZIndex>6</ZIndex>


            <DataElementName>ReportCreatedOn</DataElementName>


            <DataElementOutput>Output</DataElementOutput>


            <Style></Style>


              <PaddingLeft>2pt</PaddingLeft>


              <PaddingRight>2pt</PaddingRight>


              <PaddingTop>2pt</PaddingTop>


              <PaddingBottom>2pt</PaddingBottom>


            </Style>


          </Textbox>


          <Textbox Name="textbox32">


            <CanGrow>true</CanGrow>


            <CanShrink>true</CanShrink>


            <KeepTogether>true</KeepTogether>


            <Paragraphs>


              <Paragraph>


                <TextRuns>


                  <TextRun>


                    <Value>=Code.GetLocTable("LT_Report").GetString("DateFilterLabel", "[Date Filter]")</Value>


                    <Style></Style>


                      <FontFamily>Tahoma</FontFamily>


                      <FontSize>8pt</FontSize>


                    </Style>


                  </TextRun>


                </TextRuns>


                <Style /></Style>


              </Paragraph>


            </Paragraphs>


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                      <KeepTogether>true</KeepTogether>


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                              <Label># Incidents</Label>


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                          <Style></Style>Solid</Style>


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                        <PaddingLeft>2pt</PaddingLeft>


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                        <Paragraph>


                          <TextRuns>


                            <TextRun>


                              <Label>Incidents not meeting TRT</Label>


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                          <Color>Gray</Color>


                          <Style></Style>Solid</Style>


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                        <Paragraph>


                          <TextRuns>


                            <TextRun>


                              <Label>Escalated</Label>


                              <Value>=Sum(IIF(Fields!Escalated.Value = true, 1, 0),"table_incident_metrics_Group")</Value>


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                            <TextAlign>Right</TextAlign>


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                      <rd:DefaultName>Textbox65</rd:DefaultName>


                      <DataElementName>AvgTimeInActive</DataElementName>


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                          <Style></Style>Solid</Style>


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                        <Border>


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                          <Style></Style>Solid</Style>


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                        <Paragraph>


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                            <TextRun>


                              <Label>Minutes Per Incident</Label>


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                      <rd:DefaultName>GroupByForChart1Value</rd:DefaultName>


                      <DataElementName>AvgTimeToResolution</DataElementName>


                      <Style></Style>


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                          <Color>Gray</Color>


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                        <Border>


                          <Color>Gray</Color>


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        <TablixRowHierarchy>


          <TablixMembers>


            <TablixMember>


              <FixedData>true</FixedData>


              <KeepTogether>true</KeepTogether>


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            <TablixMember>


              <TablixMembers>


                <TablixMember>


                  <Group Name="table_incident_metrics_Group">


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                      <GroupExpression>=Fields!GroupByForReportValue.Value</GroupExpression>


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                    <DataElementName>Detail</DataElementName>


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                    <SortExpression>


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                  <TablixMembers>


                    <TablixMember />


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                  <DataElementName>Detail_Collection</DataElementName>


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        <NoRowsMessage>There is no data available for this report.</NoRowsMessage>


        <DataSetName>Table_Incidents</DataSetName>


        <Top>11.55778in</Top>


        <Left>0.19254in</Left>


        <Height>0.6in</Height>


        <Width>9.3375in</Width>


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          <FontFamily>Tahoma</FontFamily>


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          <TextAlign>Center</TextAlign>


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            <ChartMember>


              <Group Name="Chart1_CategoryGroup1">


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              </Group>


              <Label>=Fields!GroupByForChart1Label.Value</Label>


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            <ChartMember>


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                <ChartDataPoint>


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                  <ChartDataLabel>


                    <Style /></Style>


                    <Label>#PERCENT\n(#VALY)</Label>


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                  <DataElementOutput>Output</DataElementOutput>


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              <Type>Shape</Type>


              <Subtype>ExplodedPie</Subtype>


              <Style /></Style>


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                <Style /></Style>


                <ChartMarker>


                  <Style /></Style>


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                  <Style /></Style>


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                  <Value>Outside</Value>


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                  <Caption>Axis Title</Caption>


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                    <FontSize>8pt</FontSize>


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                    <Border>


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                <ChartMinorGridLines>


                  <Style></Style>


                    <Border>


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                      <Style></Style>Dotted</Style>


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                  <Length>0.5</Length>


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                  <Caption>Axis Title</Caption>


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                    <Border>


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                      <Style></Style>Dotted</Style>


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                <CrossAt>NaN</CrossAt>


                <Location>Opposite</Location>


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              <ChartAxis Name="Primary">


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            <ColumnSeparatorColor>Black</ColumnSeparatorColor>


          </ChartLegend>


        </ChartLegends>


        <ChartTitles>


          <ChartTitle Name="Title1">


            <Caption>=Parameters!GroupByForChart1.Value</Caption>


            <Style></Style>


              <BackgroundGradientType>None</BackgroundGradientType>


              <FontFamily>Tahoma</FontFamily>


              <FontSize>8pt</FontSize>


              <FontWeight>Bold</FontWeight>


              <TextAlign>General</TextAlign>


              <VerticalAlign>Top</VerticalAlign>


            </Style>


          </ChartTitle>


        </ChartTitles>


        <Palette>BrightPastel</Palette>


        <ChartBorderSkin>


          <Style></Style>


            <BackgroundColor>Gray</BackgroundColor>


            <BackgroundGradientType>None</BackgroundGradientType>


            <Color>White</Color>


          </Style>


        </ChartBorderSkin>


        <ChartNoDataMessage Name="NoDataMessage">


          <Caption>No Data Available</Caption>


          <Style></Style>


            <BackgroundGradientType>None</BackgroundGradientType>


            <TextAlign>General</TextAlign>


            <VerticalAlign>Top</VerticalAlign>


          </Style>


        </ChartNoDataMessage>


        <DataSetName>Table_Incidents</DataSetName>


        <Top>5.12721in</Top>


        <Left>0.19254in</Left>


        <Height>2.85417in</Height>


        <Width>8.08749in</Width>


        <ZIndex>6</ZIndex>


        <Style></Style>


          <Border>


            <Style></Style>None</Style>


            <Width>0.5pt</Width>


          </Border>


          <BackgroundColor>White</BackgroundColor>


          <BackgroundGradientType>None</BackgroundGradientType>


        </Style>


      </Chart>


      <Chart Name="Chart2">


        <ChartCategoryHierarchy>


          <ChartMembers>


            <ChartMember>


              <Group Name="Chart2_CategoryGroup1">


                <GroupExpressions>


                  <GroupExpression>=Fields!GroupByForChart2Value.Value</GroupExpression>


                </GroupExpressions>


              </Group>


              <Label>=Fields!GroupByForChart2Label.Value</Label>


            </ChartMember>


          </ChartMembers>


        </ChartCategoryHierarchy>


        <ChartSeriesHierarchy>


          <ChartMembers>


            <ChartMember>


              <Label>Incident Dim Key</Label>


            </ChartMember>


          </ChartMembers>


        </ChartSeriesHierarchy>


        <ChartData>


          <ChartSeriesCollection>


            <ChartSeries Name="IncidentDimKey">


              <ChartDataPoints>


                <ChartDataPoint>


                  <ChartDataPointValues>


                    <Y>=CountDistinct(Fields!IncidentDimKey.Value)</Y>


                  </ChartDataPointValues>


                  <ChartDataLabel>


                    <Style /></Style>


                    <Label>#PERCENT\n(#VALY)</Label>


                    <UseValueAsLabel>true</UseValueAsLabel>


                    <Visible>true</Visible>


                  </ChartDataLabel>


                  <Style /></Style>


                  <ChartMarker>


                    <Style /></Style>


                  </ChartMarker>


                  <DataElementOutput>Output</DataElementOutput>


                </ChartDataPoint>


              </ChartDataPoints>


              <Type>Shape</Type>


              <Subtype>ExplodedPie</Subtype>


              <Style /></Style>


              <ChartEmptyPoints>


                <Style /></Style>


                <ChartMarker>


                  <Style /></Style>


                </ChartMarker>


                <ChartDataLabel>


                  <Style /></Style>


                </ChartDataLabel>


              </ChartEmptyPoints>


              <CustomProperties>


                <CustomProperty>


                  <Name>PieLabelStyle</Name>


                  <Value>Outside</Value>


                </CustomProperty>


                <CustomProperty>


                  <Name>PieLineColor</Name>


                  <Value>Black</Value>


                </CustomProperty>


              </CustomProperties>


              <ValueAxisName>Primary</ValueAxisName>


              <CategoryAxisName>Primary</CategoryAxisName>


              <ChartSmartLabel>


                <CalloutLineColor>Black</CalloutLineColor>


                <MinMovingDistance>0pt</MinMovingDistance>


              </ChartSmartLabel>


            </ChartSeries>


          </ChartSeriesCollection>


        </ChartData>


        <ChartAreas>


          <ChartArea Name="Default">


            <ChartCategoryAxes>


              <ChartAxis Name="Primary">


                <Style></Style>


                  <FontSize>8pt</FontSize>


                </Style>


                <ChartAxisTitle>


                  <Caption>Axis Title</Caption>


                  <Style></Style>


                    <FontSize>8pt</FontSize>


                  </Style>


                </ChartAxisTitle>


                <ChartMajorGridLines>


                  <Enabled>False</Enabled>


                  <Style></Style>


                    <Border>


                      <Color>Gainsboro</Color>


                    </Border>


                  </Style>


                </ChartMajorGridLines>


                <ChartMinorGridLines>


                  <Style></Style>


                    <Border>


                      <Color>Gainsboro</Color>


                      <Style></Style>Dotted</Style>


                    </Border>


                  </Style>


                </ChartMinorGridLines>


                <ChartMinorTickMarks>


                  <Length>0.5</Length>


                </ChartMinorTickMarks>


                <CrossAt>NaN</CrossAt>


                <Minimum>NaN</Minimum>


                <Maximum>NaN</Maximum>


              </ChartAxis>


              <ChartAxis Name="Secondary">


                <Style></Style>


                  <FontSize>8pt</FontSize>


                </Style>


                <ChartAxisTitle>


                  <Caption>Axis Title</Caption>


                  <Style></Style>


                    <FontSize>8pt</FontSize>


                  </Style>


                </ChartAxisTitle>


                <ChartMajorGridLines>


                  <Enabled>False</Enabled>


                  <Style></Style>


                    <Border>


                      <Color>Gainsboro</Color>


                    </Border>


                  </Style>


                </ChartMajorGridLines>


                <ChartMinorGridLines>


                  <Style></Style>


                    <Border>


                      <Color>Gainsboro</Color>


                      <Style></Style>Dotted</Style>


                    </Border>


                  </Style>


                </ChartMinorGridLines>


                <ChartMinorTickMarks>


                  <Length>0.5</Length>


                </ChartMinorTickMarks>


                <CrossAt>NaN</CrossAt>


                <Location>Opposite</Location>


                <Minimum>NaN</Minimum>


                <Maximum>NaN</Maximum>


              </ChartAxis>


            </ChartCategoryAxes>


            <ChartValueAxes>


              <ChartAxis Name="Primary">


                <Style></Style>


                  <FontSize>8pt</FontSize>


                </Style>


                <ChartAxisTitle>


                  <Caption>Axis Title</Caption>


                  <Style></Style>


                    <FontSize>8pt</FontSize>


                  </Style>


                </ChartAxisTitle>


                <ChartMajorGridLines>


                  <Style></Style>


                    <Border>


                      <Color>Gainsboro</Color>


                    </Border>


                  </Style>


                </ChartMajorGridLines>


                <ChartMinorGridLines>


                  <Style></Style>


                    <Border>


                      <Color>Gainsboro</Color>


                      <Style></Style>Dotted</Style>


                    </Border>


                  </Style>


                </ChartMinorGridLines>


                <ChartMinorTickMarks>


                  <Length>0.5</Length>


                </ChartMinorTickMarks>


                <CrossAt>NaN</CrossAt>


                <Minimum>NaN</Minimum>


                <Maximum>NaN</Maximum>


              </ChartAxis>


              <ChartAxis Name="Secondary">


                <Style></Style>


                  <FontSize>8pt</FontSize>


                </Style>


                <ChartAxisTitle>


                  <Caption>Axis Title</Caption>


                  <Style></Style>


                    <FontSize>8pt</FontSize>


                  </Style>


                </ChartAxisTitle>


                <ChartMajorGridLines>


                  <Style></Style>


                    <Border>


                      <Color>Gainsboro</Color>


                    </Border>


                  </Style>


                </ChartMajorGridLines>


                <ChartMinorGridLines>


                  <Style></Style>


                    <Border>


                      <Color>Gainsboro</Color>


                      <Style></Style>Dotted</Style>


                    </Border>


                  </Style>


                </ChartMinorGridLines>


                <ChartMinorTickMarks>


                  <Length>0.5</Length>


                </ChartMinorTickMarks>


                <CrossAt>NaN</CrossAt>


                <Location>Opposite</Location>


                <Minimum>NaN</Minimum>


                <Maximum>NaN</Maximum>


              </ChartAxis>


            </ChartValueAxes>


            <ChartThreeDProperties>


              <Enabled>true</Enabled>


            </ChartThreeDProperties>


            <Style></Style>


              <BackgroundGradientType>None</BackgroundGradientType>


            </Style>


          </ChartArea>


        </ChartAreas>


        <ChartLegends>


          <ChartLegend Name="Default">


            <Style></Style>


              <Border>


                <Color>Silver</Color>


                <Style></Style>Solid</Style>


                <Width>0.5pt</Width>


              </Border>


              <BackgroundGradientType>TopBottom</BackgroundGradientType>


              <BackgroundGradientEndColor>Gainsboro</BackgroundGradientEndColor>


              <FontFamily>Tahoma</FontFamily>


              <FontSize>8pt</FontSize>


            </Style>


            <ChartLegendTitle>


              <Caption />


              <Style></Style>


                <FontSize>8pt</FontSize>


                <FontWeight>Bold</FontWeight>


                <TextAlign>Center</TextAlign>


              </Style>


            </ChartLegendTitle>


            <HeaderSeparatorColor>Black</HeaderSeparatorColor>


            <ColumnSeparatorColor>Black</ColumnSeparatorColor>


          </ChartLegend>


        </ChartLegends>


        <ChartTitles>


          <ChartTitle Name="Title1">


            <Caption>=Parameters!GroupByForChart2.Value</Caption>


            <Style></Style>


              <BackgroundGradientType>None</BackgroundGradientType>


              <FontFamily>Tahoma</FontFamily>


              <FontSize>8pt</FontSize>


              <FontWeight>Bold</FontWeight>


              <TextAlign>General</TextAlign>


              <VerticalAlign>Top</VerticalAlign>


            </Style>


          </ChartTitle>


        </ChartTitles>


        <Palette>BrightPastel</Palette>


        <ChartBorderSkin>


          <Style></Style>


            <BackgroundColor>Gray</BackgroundColor>


            <BackgroundGradientType>None</BackgroundGradientType>


            <Color>White</Color>


          </Style>


        </ChartBorderSkin>


        <ChartNoDataMessage Name="NoDataMessage">


          <Caption>No Data Available</Caption>


          <Style></Style>


            <BackgroundGradientType>None</BackgroundGradientType>


            <TextAlign>General</TextAlign>


            <VerticalAlign>Top</VerticalAlign>


          </Style>


        </ChartNoDataMessage>


        <DataSetName>Table_Incidents</DataSetName>


        <Top>8.14805in</Top>


        <Left>0.19254in</Left>


        <Height>2.85417in</Height>


        <Width>8.08749in</Width>


        <ZIndex>7</ZIndex>


        <Style></Style>


          <Border>


            <Style></Style>None</Style>


          </Border>


          <BackgroundColor>White</BackgroundColor>


          <BackgroundGradientType>None</BackgroundGradientType>


        </Style>


      </Chart>


    </ReportItems>


    <Height>12.34528in</Height>


    <Style></Style>


      <Border />


    </Style>


  </Script></Body>


  <ReportParameters>


    <ReportParameter Name="DateFilter">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>CreatedOn</Value>


        </Values>


      </DefaultValue>


      <Prompt>Date Filter</Prompt>


      <ValidValues>


        <ParameterValues>


          <ParameterValue>


            <Value>CreatedOn</Value>


            <Label>Created On</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>ResolvedOn</Value>


            <Label>Resolved On</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>ClosedOn</Value>


            <Label>Closed On</Label>


          </ParameterValue>


        </ParameterValues>


      </ValidValues>


    </ReportParameter>


    <ReportParameter Name="TimeType">


      <DataType>String</DataType>


      <Nullable>true</Nullable>


      <AllowBlank>true</AllowBlank>


      <Hidden>true</Hidden>


    </ReportParameter>


    <ReportParameter Name="TimeZone">


      <DataType>String</DataType>


      <Nullable>true</Nullable>


      <Prompt>TimeZone</Prompt>


    </ReportParameter>


    <ReportParameter Name="StartDate_BaseType">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>Today</Value>


        </Values>


      </DefaultValue>


      <Prompt>Start Date Type</Prompt>


    </ReportParameter>


    <ReportParameter Name="StartDate_BaseValue">


      <DataType>DateTime</DataType>


      <Prompt>Start Date Value</Prompt>


    </ReportParameter>


    <ReportParameter Name="StartDate_OffsetType">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>Month</Value>


        </Values>


      </DefaultValue>


      <Prompt>Start Date Offset Type</Prompt>


    </ReportParameter>


    <ReportParameter Name="StartDate_OffsetValue">


      <DataType>Integer</DataType>


      <DefaultValue>


        <Values>


          <Value>-1</Value>


        </Values>


      </DefaultValue>


      <Prompt>Start Date Offset Value</Prompt>


    </ReportParameter>


    <ReportParameter Name="EndDate_BaseType">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>Today</Value>


        </Values>


      </DefaultValue>


      <Prompt>End Date Type</Prompt>


    </ReportParameter>


    <ReportParameter Name="EndDate_BaseValue">


      <DataType>DateTime</DataType>


      <Prompt>End Date Value</Prompt>


    </ReportParameter>


    <ReportParameter Name="EndDate_OffsetType">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>None</Value>


        </Values>


      </DefaultValue>


      <Prompt>End Date Offset Type</Prompt>


    </ReportParameter>


    <ReportParameter Name="EndDate_OffsetValue">


      <DataType>Integer</DataType>


      <Nullable>true</Nullable>


      <Prompt>End Date Offset Value</Prompt>


    </ReportParameter>


    <ReportParameter Name="Source">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>-1</Value>


        </Values>


      </DefaultValue>


      <AllowBlank>true</AllowBlank>


      <Prompt>Source</Prompt>


      <ValidValues>


        <DataSetReference>


          <DataSetName>List_IncidentSource</DataSetName>


          <ValueField>Value</ValueField>


          <LabelField>Label</LabelField>


        </DataSetReference>


      </ValidValues>


      <MultiValue>true</MultiValue>


    </ReportParameter>


    <ReportParameter Name="Status">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>-1</Value>


        </Values>


      </DefaultValue>


      <AllowBlank>true</AllowBlank>


      <Prompt>Status</Prompt>


      <ValidValues>


        <DataSetReference>


          <DataSetName>List_Status</DataSetName>


          <ValueField>Value</ValueField>


          <LabelField>Label</LabelField>


        </DataSetReference>


      </ValidValues>


      <MultiValue>true</MultiValue>


    </ReportParameter>


    <ReportParameter Name="Priority">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>-1</Value>


        </Values>


      </DefaultValue>


      <AllowBlank>true</AllowBlank>


      <Prompt>Priority</Prompt>


      <ValidValues>


        <ParameterValues>


          <ParameterValue>


            <Value>-1</Value>


            <Label>(All)</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>0</Value>


            <Label>0</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>1</Value>


            <Label>1</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>2</Value>


            <Label>2</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>3</Value>


            <Label>3</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>4</Value>


            <Label>4</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>5</Value>


            <Label>5</Label>


          </ParameterValue>


        </ParameterValues>


      </ValidValues>


      <MultiValue>true</MultiValue>


    </ReportParameter>


    <ReportParameter Name="Impact">


      <DataType>Integer</DataType>


      <DefaultValue>


        <Values>


          <Value>-1</Value>


        </Values>


      </DefaultValue>


      <Prompt>Impact</Prompt>


      <ValidValues>


        <DataSetReference>


          <DataSetName>List_IncidentImpact</DataSetName>


          <ValueField>Value</ValueField>


          <LabelField>Label</LabelField>


        </DataSetReference>


      </ValidValues>


      <MultiValue>true</MultiValue>


    </ReportParameter>


    <ReportParameter Name="Urgency">


      <DataType>Integer</DataType>


      <DefaultValue>


        <Values>


          <Value>-1</Value>


        </Values>


      </DefaultValue>


      <Prompt>Urgency</Prompt>


      <ValidValues>


        <DataSetReference>


          <DataSetName>List_IncidentUrgency</DataSetName>


          <ValueField>Value</ValueField>


          <LabelField>Label</LabelField>


        </DataSetReference>


      </ValidValues>


      <MultiValue>true</MultiValue>


    </ReportParameter>


    <ReportParameter Name="LT_Report">


      <DataType>String</DataType>


      <DefaultValue>


        <DataSetReference>


          <DataSetName>LT_Report</DataSetName>


          <ValueField>XML_F52E2B61_18A1_11d1_B105_00805F49916B</ValueField>


        </DataSetReference>


      </DefaultValue>


      <Hidden>true</Hidden>


    </ReportParameter>


    <ReportParameter Name="ResolvedStatus">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>IncidentStatusEnum.Resolved</Value>


        </Values>


      </DefaultValue>


      <Prompt>ResolvedStatus</Prompt>


      <Hidden>true</Hidden>


    </ReportParameter>


    <ReportParameter Name="ClosedStatus">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>IncidentStatusEnum.Closed</Value>


        </Values>


      </DefaultValue>


      <Prompt>ClosedStatus</Prompt>


      <Hidden>true</Hidden>


    </ReportParameter>


    <ReportParameter Name="ReportGrouping">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>Queue</Value>


        </Values>


      </DefaultValue>


      <Prompt>Report Group By</Prompt>


      <Hidden>true</Hidden>


      <ValidValues>


        <ParameterValues>


          <ParameterValue>


            <Value>Queue</Value>


            <Label>Queue</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>Classification</Value>


            <Label>Classification</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>Service</Value>


            <Label>Service</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>SupportGroup</Value>


            <Label>Support Group</Label>


          </ParameterValue>


        </ParameterValues>


      </ValidValues>


    </ReportParameter>


    <ReportParameter Name="ChartType1">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>Pie</Value>


        </Values>


      </DefaultValue>


      <Prompt>ChartType1</Prompt>


      <ValidValues>


        <ParameterValues>


          <ParameterValue>


            <Value>Pie</Value>


            <Label>Pie</Label>


          </ParameterValue>


        </ParameterValues>


      </ValidValues>


    </ReportParameter>


    <ReportParameter Name="ChartType2">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>Pie</Value>


        </Values>


      </DefaultValue>


      <Prompt>ChartType2</Prompt>


      <ValidValues>


        <ParameterValues>


          <ParameterValue>


            <Value>Pie</Value>


            <Label>Pie</Label>


          </ParameterValue>


        </ParameterValues>


      </ValidValues>


    </ReportParameter>


    <ReportParameter Name="GroupByForChart1">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>Queue</Value>


        </Values>


      </DefaultValue>


      <Prompt>GroupByForChart1</Prompt>


      <ValidValues>


        <ParameterValues>


          <ParameterValue>


            <Value>Classification</Value>


            <Label>Classification</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>Service</Value>


            <Label>Service</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>SupportGroup</Value>


            <Label>Support Group</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>Queue</Value>


            <Label>Queue</Label>


          </ParameterValue>


        </ParameterValues>


      </ValidValues>


    </ReportParameter>


    <ReportParameter Name="GroupByForChart2">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>Service</Value>


        </Values>


      </DefaultValue>


      <Prompt>GroupByForChart2</Prompt>


      <ValidValues>


        <ParameterValues>


          <ParameterValue>


            <Value>Classification</Value>


            <Label>Classification</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>Service</Value>


            <Label>Service</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>SupportGroup</Value>


            <Label>Support Group</Label>


          </ParameterValue>


          <ParameterValue>


            <Value>Queue</Value>


            <Label>Queue</Label>


          </ParameterValue>


        </ParameterValues>


      </ValidValues>


    </ReportParameter>


    <ReportParameter Name="CreatedDate">


      <DataType>DateTime</DataType>


      <Nullable>true</Nullable>


      <Prompt>CreatedDate</Prompt>


    </ReportParameter>


    <ReportParameter Name="Backlog">


      <DataType>Integer</DataType>


      <DefaultValue>


        <Values>


          <Value>30</Value>


        </Values>


      </DefaultValue>


      <Prompt>Backlog</Prompt>


    </ReportParameter>


    <ReportParameter Name="ActiveStatus">


      <DataType>String</DataType>


      <DefaultValue>


        <Values>


          <Value>IncidentStatusEnum.Active</Value>


        </Values>


      </DefaultValue>


      <Prompt>ActiveStatus</Prompt>


      <Hidden>true</Hidden>


    </ReportParameter>


  </ReportParameters>


  <Code><Script>


    Const LocTableStringQuery As String = "R/S[@N='{0}']/text()"





    Const TimeZoneParameterName As String = "TimeZone"


    Const SD_BaseTypeParameterName As String = "StartDate_BaseType"


    Const SD_BaseValueParameterName As String = "StartDate_BaseValue"


    Const SD_OffsetTypeParameterName As String = "StartDate_OffsetType"


    Const SD_OffsetValueParameterName As String = "StartDate_OffsetValue"


    Const ED_BaseTypeParameterName As String = "EndDate_BaseType"


    Const ED_BaseValueParameterName As String = "EndDate_BaseValue"


    Const ED_OffsetTypeParameterName As String = "EndDate_OffsetType"


    Const ED_OffsetValueParameterName As String = "EndDate_OffsetValue"


    Const IsRelativeTimeSupported As Boolean = False


    Const TimeTypeParameterName As String = "TimeType"


    Const TimeWeekMapParameterName As String = "TimeWeekMap"





    Dim LocTables As System.Collections.Generic.Dictionary(Of String, Microsoft.EnterpriseManagement.Reporting.XmlStringTable)


    Dim ReportTimeZone As Microsoft.EnterpriseManagement.Reporting.TimeZoneCoreInformation


    Dim ReportStartDate As DateTime


    Dim ReportEndDate As DateTime


    Dim ReportTime As Microsoft.EnterpriseManagement.Reporting.ParameterProcessor.RelativeTime


    Dim ReportCulture As System.Globalization.CultureInfo


    Dim ParameterProcessor As Microsoft.EnterpriseManagement.Reporting.ParameterProcessor


    Dim TargetList As String





    Protected Overrides Sub OnInit()


    LocTables = new System.Collections.Generic.Dictionary(Of String, Microsoft.EnterpriseManagement.Reporting.XmlStringTable)()


    ReportTimeZone = Nothing


    ReportStartDate = DateTime.MinValue


    ReportEndDate = DateTime.MinValue


    ReportTime = Nothing


    ReportCulture = System.Globalization.CultureInfo.GetCultureInfo(Report.User("Language"))


    ParameterProcessor = New Microsoft.EnterpriseManagement.Reporting.ParameterProcessor(ReportCulture)


    TargetList =Nothing


    End Sub





    'Public Function GetCallingManagementGroupId() As String


    '   Return 'Microsoft.EnterpriseManagement.Reporting.ReportingConfiguration.M'anagementGroupId


    'End Function





    Public Function GetReportLocLanguageCode() As String


    Return ReportCulture.ThreeLetterWindowsLanguageName


    End Function





    Public Function GetReportLCID() As Integer


    Return ReportCulture.LCID


    End Function





    Public Function GetLocTable(Name As String) As Microsoft.EnterpriseManagement.Reporting.XmlStringTable


    Dim LocTable As Microsoft.EnterpriseManagement.Reporting.XmlStringTable





    If Not LocTables.TryGetValue(Name, LocTable) Then


    LocTable = New Microsoft.EnterpriseManagement.Reporting.XmlStringTable(LocTableStringQuery, Report.Parameters(Name).Value)


    LocTables.Add(Name, LocTable)


    End If





    Return LocTable


    End Function





    Public Function GetReportTimeZone() As Microsoft.EnterpriseManagement.Reporting.TimeZoneCoreInformation


    If IsNothing(ReportTimeZone) Then ReportTimeZone = Microsoft.EnterpriseManagement.Reporting.TimeZoneCoreInformation.FromValueString(Report.Parameters(TimeZoneParameterName).Value)


    If IsNothing(ReportTimeZone) Then ReportTimeZone = Microsoft.EnterpriseManagement.Reporting.TimeZoneInformation.Current


    Return ReportTimeZone


    End Function





    Public Function ToDbDate(ByVal DateValue As DateTime) As DateTime


    return GetReportTimeZone.ToUniversalTime(DateValue)


    End Function





    Public Function ToReportDate(ByVal DateValue As DateTime) As DateTime


    return GetReportTimeZone.ToLocalTime(DateValue)


    End Function





    Public Function GetReportStartDate() As DateTime


    If (ReportStartDate = DateTime.MinValue) Then


    If (IsRelativeTimeSupported) Then


    ReportStartDate = ParameterProcessor.GetDateTime(ToReportDate(DateTime.UtcNow), Report.Parameters(SD_BaseTypeParameterName).Value, Report.Parameters(SD_BaseValueParameterName).Value, Report.Parameters(SD_OffsetTypeParameterName).Value, Report.Parameters(SD_OffsetValueParameterName).Value, Report.Parameters(TimeTypeParameterName).Value)


    Else


    ReportStartDate = ParameterProcessor.GetDateTime(ToReportDate(DateTime.UtcNow), Report.Parameters(SD_BaseTypeParameterName).Value, Report.Parameters(SD_BaseValueParameterName).Value, Report.Parameters(SD_OffsetTypeParameterName).Value, Report.Parameters(SD_OffsetValueParameterName).Value)


    End if


    End If


    return ReportStartDate


    End Function





    Public Function GetReportEndDate() As DateTime


    If (ReportEndDate = DateTime.MinValue) Then


    If (IsRelativeTimeSupported) Then


    ReportEndDate = ParameterProcessor.GetDateTime(ToReportDate(DateTime.UtcNow), Report.Parameters(ED_BaseTypeParameterName).Value, Report.Parameters(ED_BaseValueParameterName).Value, Report.Parameters(ED_OffsetTypeParameterName).Value, Report.Parameters(ED_OffsetValueParameterName).Value, Report.Parameters(TimeTypeParameterName).Value)


    If IsBusinessHours(GetReportTimeFilter()) Then ReportEndDate = ReportCulture.Calendar.AddDays(ReportEndDate, 1)


    Else


    ReportEndDate = ParameterProcessor.GetDateTime(ToReportDate(DateTime.UtcNow), Report.Parameters(ED_BaseTypeParameterName).Value, Report.Parameters(ED_BaseValueParameterName).Value, Report.Parameters(ED_OffsetTypeParameterName).Value, Report.Parameters(ED_OffsetValueParameterName).Value)


    End if


    End If


    return ReportEndDate


    End Function





    Public Function GetReportTimeFilter() As Microsoft.EnterpriseManagement.Reporting.ParameterProcessor.RelativeTime


    If IsNothing(ReportTime) Then ReportTime = New Microsoft.EnterpriseManagement.Reporting.ParameterProcessor.RelativeTime(Report.Parameters(TimeTypeParameterName).Value, Report.Parameters(SD_BaseValueParameterName).Value, Report.Parameters(ED_BaseValueParameterName).Value, CStr(Join(Report.Parameters(TimeWeekMapParameterName).Value, ",")))


    return ReportTime


    End Function





    Public Function IsBusinessHours(Value As Microsoft.EnterpriseManagement.Reporting.ParameterProcessor.RelativeTime) As Boolean


    return (Not IsNothing(Value)) And (Value.TimeType = Microsoft.EnterpriseManagement.Reporting.ParameterProcessor.RelativeTimeType.Business)


    End Function





    Public Function FormatDateTime(Format As String, Value As DateTime) As String


    return Value.ToString(Format, ReportCulture)


    End Function





    Public Function FormatNumber(Format As String, Value As Decimal) As String


    return Value.ToString(Format, ReportCulture)


    End Function





    Public Function FormatString(Format As String, ParamArray Values() as  Object) As String


    return String.Format(ReportCulture, Format, Values)


    End Function





    Public Function NullFormatString(Format As String, Value as  String) As String


    return IIF(String.IsNullOrEmpty(Value), String.Empty, String.Format(ReportCulture, Format, Value))


    End Function





    Public Function FormatBusinessHours(Format As String, Value As Microsoft.EnterpriseManagement.Reporting.ParameterProcessor.RelativeTime) As String


    Dim result As String





    If IsBusinessHours(Value) Then





    Dim firstDay As DayOfWeek


    Dim days As System.Collections.Generic.List(Of String)





    firstDay = ReportCulture.DateTimeFormat.FirstDayOfWeek


    days = new System.Collections.Generic.List(Of String)()





    For loopDay As DayOfWeek = DayOfWeek.Sunday To DayOfWeek.Saturday


    Dim day As DayOfWeek


    day = CType((CInt(loopDay) + CInt(firstDay)) Mod 7, DayOfWeek)





    If value.WeekMap.Contains(day) Then days.Add(ReportCulture.DateTimeFormat.GetAbbreviatedDayName(day))


    Next loopDay





    result = FormatString(Format, DateTime.Today.Add(Value.StartTime).ToString(ReportCulture.DateTimeFormat.ShortTimePattern), DateTime.Today.Add(Value.EndTime).ToString(ReportCulture.DateTimeFormat.ShortTimePattern), String.Join(",", days.ToArray()))





    Else


    result = String.Empty


    End if





    return result


    End Function





    Public Function BuildXmlValueList(ByVal ValueList() As Object) As String


    Return Microsoft.EnterpriseManagement.Reporting.MultiValueParameter.ToXml("Data", "Value", ValueList)


    End Function








    REM -------------------------------------------------





    Dim ReportFormatList As System.Collections.Generic.Dictionary(Of String, IDataFormatter)


    Const FormatListParameterName As String = "DataFormat"





    REM -------------------------------------------------





    Public Interface IDataFormatter


    Function FormatData(ByVal Value As String) As String


    End Interface





    Public Class RankDataFormatter


    Implements IDataFormatter





    Private Series As System.Collections.Generic.SortedDictionary(Of Decimal, String)


    Private Culture As System.Globalization.CultureInfo





    Public Sub New(ByVal Config As System.Xml.XmlNode, ByVal ReportCulture As System.Globalization.CultureInfo)


    Culture = ReportCulture


    Series = New System.Collections.Generic.SortedDictionary(Of Decimal, String)()





    For Each SeriesXml As System.Xml.XmlNode In Config.ChildNodes


    Series.Add(Decimal.Parse(SeriesXml.Attributes("Rank").Value), SeriesXml.Attributes("Format").Value)


    Next


    End Sub





    Public Function FormatData(ByVal Value As String) As String Implements IDataFormatter.FormatData


    Dim Result As String = CDec(Value).ToString("G", Culture)





    For Each FormatItem As System.Collections.Generic.KeyValuePair(Of Decimal, String) In Series


    Dim RunningValue As Decimal = Math.Round(Value / FormatItem.Key)


    If RunningValue &gt; 0 Then


    Result = String.Format(Culture, FormatItem.Value, RunningValue.ToString("G", Culture))


    Else


    Exit For


    End If


    Next





    Return Result


    End Function


    End Class





    Public Class LookupDataFormatter


    Implements IDataFormatter





    Private MappingTable As System.Collections.Generic.IDictionary(Of String, String)





    Public Sub New(ByVal Config As System.Xml.XmlNode)


    MappingTable = New System.Collections.Generic.Dictionary(Of String, String)(StringComparer.OrdinalIgnoreCase)


    For Each SeriesXml As System.Xml.XmlNode In Config.ChildNodes


    MappingTable.Add(Decimal.Parse(SeriesXml.Attributes("Value").Value), SeriesXml.Attributes("Label").Value)


    Next


    End Sub





    Public Function FormatData(ByVal Value As String) As String Implements IDataFormatter.FormatData


    Dim Result As String


    If MappingTable.ContainsKey(Value) Then


    Result = MappingTable(Value)


    Else


    Result = Value


    End If


    Return Result


    End Function


    End Class





    Public Function GetReportFormatList() As System.Collections.Generic.Dictionary(Of String, IDataFormatter)


    If IsNothing(ReportFormatList) Then


    Dim Xml As System.Xml.XmlDocument = New System.Xml.XmlDocument()


    Xml.LoadXml(Report.Parameters(FormatListParameterName).Value)





    ReportFormatList = New System.Collections.Generic.Dictionary(Of String, IDataFormatter)(StringComparer.OrdinalIgnoreCase)


    For Each Node As System.Xml.XmlNode In Xml.DocumentElement.ChildNodes


    Dim Formatter As IDataFormatter = Nothing





    Select Case Node.Attributes("Type").Value.ToUpper()


    Case "RANK"


    Formatter = New RankDataFormatter(Node, ReportCulture)


    Case "LOOKUP"


    Formatter = New LookupDataFormatter(Node)


    End Select





    If Not IsNothing(Formatter) Then


    ReportFormatList.Add(Node.Attributes("Name").Value, Formatter)


    End If


    Next


    End If


    Return ReportFormatList


    End Function





    Public Function FormatData(ByVal FormatName As String, ByVal DataType As String, ByVal Value As String)


    Dim FormatList As System.Collections.Generic.Dictionary(Of String, IDataFormatter) = GetReportFormatList()


    If Not String.IsNullOrEmpty(FormatName) And Not IsNothing(FormatList) Then


    If FormatList.ContainsKey(FormatName) Then


    Return FormatList(FormatName).FormatData(Value)


    End If


    End If





    If Not String.IsNullOrEmpty(DataType) Then


    If DataType = "DateTime" Then


    Return FormatDateTime("g", CDate(Value))


    ElseIf DataType.StartsWith("UInt") Then


    Return FormatNumber("G", Value)


    End If


    End If





    Return Value


    End Function





    REM ----------------------------------------





    Public Dim CurrentObjectList As String





    Public Function InitList(ByRef List As String) As String


    List  = String.Empty


    Return List


    End Function





    Public Function AddListItem(ByRef List As String, Item as String) As String


    List = List + Item


    Return List


    End Function





    Public Function GetObjectList(ByVal OptionsXml As String) As String()


    Dim Xml As System.Xml.XmlDocument


    Xml = New System.Xml.XmlDocument()


    Xml.LoadXml(OptionsXml)





    Dim Result As System.Collections.Generic.List(Of String)


    Result = New System.Collections.Generic.List(Of String)


    For Each ObjectNode As System.Xml.XmlNode In Xml.SelectNodes("/Value/Object")


    If Not Result.Contains(ObjectNode.InnerText) Then


    Result.Add(ObjectNode.InnerText)


    End If


    Next





    Return Result.ToArray()


    End Function





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