Generic Incident Request

ServiceManager.ServiceCatalog.Library.GenericIncidentRequestTemplate (ObjectTemplate)

This is the generic incident request template that is used for in the Portal incident request submission

Element properties:

Source Code:

<ObjectTemplate ID="ServiceManager.ServiceCatalog.Library.GenericIncidentRequestTemplate" TypeID="IncidentManagement!System.WorkItem.Incident.ProjectionType">

  <Property Path="$Context/Property[Type='CoreIncident!System.WorkItem.Incident']/Source$">$MPElement[Name='CoreIncident!IncidentSourceEnum.Portal']$</Property>

  <Property Path="$Context/Property[Type='WorkItem!System.WorkItem.TroubleTicket']/Impact$">$MPElement[Name='WorkItem!System.WorkItem.TroubleTicket.ImpactEnum.Medium']$</Property>

</ObjectTemplate>