Software Issue Incident Template

SoftwareIssueIncidentTemplate (ObjectTemplate)

Use for incidents that are for software problems

Element properties:

Source Code:

<ObjectTemplate ID="SoftwareIssueIncidentTemplate" TypeID="Incident!System.WorkItem.Incident.ProjectionType">

  <Property Path="$Target/Property[Type='WorkItem!System.WorkItem.TroubleTicket']/Impact$">$MPElement[Name='WorkItem!System.WorkItem.TroubleTicket.ImpactEnum.Medium']$</Property>

  <Property Path="$Target/Property[Type='WorkItem!System.WorkItem.TroubleTicket']/Urgency$">$MPElement[Name='WorkItem!System.WorkItem.TroubleTicket.UrgencyEnum.Medium']$</Property>

  <Property Path="$Target/Property[Type='CoreIncident!System.WorkItem.Incident']/TierQueue$">$MPElement[Name='IncidentTierQueuesEnum.Tier1']$</Property>

  <Property Path="$Target/Property[Type='CoreIncident!System.WorkItem.Incident']/Classification$">$MPElement[Name='IncidentClassificationEnum.Software']$</Property>

</ObjectTemplate>