Service Manager WorkItems Cube

SystemCenterWorkItemsCube (SystemCenterCube)

Element properties:

CustomMDX	SystemCenterWorkItemsCubeMDX

CustomMDX

Cube Localization:

*SLAInstanceInformation*	SLA Instance Information	SLA Instance Information
*SLAConfigurationHasMetric*	SLA Configuration Has Metric	SLA Configuration Has Metric
*SLAConfigurationHasCalendar*	SLA Configuration Has Calendar	SLA Configuration Has Calendar
*WorkItemGroupContainsWorkItem*	WorkItem Group Contains Work Item	WorkItem Group Contains Work Item
*WorkItemIsAboutConfigItem*	WorkItem Is About ConfigItem	WorkItem Is About ConfigItem
*WorkItemCreatedByUser*	WorkItem Created By User	WorkItem Created By User
*WorkItemAssignedToUser*	WorkItem Assigned To User	WorkItem Assigned To User
*WorkItemAffectedByUser*	WorkItem Affected By User	WorkItem Affected By User
*WorkItemRelatesToConfigItem*	WorkItem Relates To ConfigItem	WorkItem Relates To ConfigItem
*WorkItemRelatesToWorkItem*	WorkItem Relates To WorkItem	WorkItem Relates To WorkItem
*WorkItemHasBillableTime*	WorkItem Has Billable Time	WorkItem Has Billable Time
*BillableTimeBilledByUser*	Billable Time Billed By User	Billable Time Billed By User
*IncidentStatusDuration*	Incident Status Duration	Incident Status Duration
*IncidentResolutionByUser*	Incident Resolution By User	Incident Resolution By User
*IncidentPrimaryUser*	Incident Primary User	Incident Primary User
*IncidentIsAboutConfigItem*	Incident Is About Config Item	Incident Is About Config Item
*IncidentCreatedByUser*	Incident Created By User	Incident Created By User
*IncidentAssignedToUser*	Incident Assigned To User	Incident Assigned To User
*IncidentAffectedByUser*	Incident Affected By User	Incident Affected By User
*IncidentRelatesToConfigItem*	Incident Relates To Config Item	Incident Relates To Config Item
*IncidentRelatesToWorkItem*	Incident Relates To Work Item	Incident Relates To Work Item
*IncidentHasBillableTime*	Incident Has Billable Time	Incident Has Billable Time
*IncidentRelatesToProblem*	Incident Relates To Problem	Incident Relates To Problem
*IncidentSLAInstanceInformation*	Incident SLA Instance Information	Incident SLA Instance Information
*IncidentIsAboutService*	Incident is about Service	Incident is about Service
*ProblemResolutionByUser*	Problem Resolution By User	Problem Resolution By User
*ProblemIsAboutConfigItem*	Problem Is About Config Item	Problem Is About Config Item
*ProblemCreatedByUser*	Problem Created By User	Problem Created By User
*ProblemAssignedToUser*	Problem Assigned To User	Problem Assigned To User
*ProblemAffectedByUser*	Problem Affected By User	Problem Affected By User
*ProblemRelatesToConfigItem*	Problem Relates To Config Item	Problem Relates To Config Item
*ProblemRelatesToWorkItem*	Problem Relates To Work Item	Problem Relates To Work Item
*ProblemHasBillableTime*	Problem Has Billable Time	Problem Has Billable Time
*ProblemSLAInstanceInformation*	Problem SLA Instance Information	Problem SLA Instance Information
*ReleaseIsAboutConfigItem*	Release Is About Config Item	Release Is About Config Item
*ReleaseCreatedByUser*	Release Created By User	Release Created By User
*ReleaseAssignedToUser*	Release Assigned To User	Release Assigned To User
*ReleaseSLAInstanceInformation*	Release SLA Instance Information	Release SLA Instance Information
*WorkItemIsAboutComputer*	WorkItem Is About Computer	WorkItem Is About Computer
*WorkItemIsAboutService*	WorkItem Is About Service	WorkItem Is About Service
*ServiceContainsConfigItem*	Service Contains ConfigItem	Service Contains ConfigItem
*ServiceContainsComputer*	Service Contains Computer	Service Contains Computer
*IncidentsResolvedCount*	Incidents Resolved Count	Incidents Resolved Count
*IncidentsResolvedWithinTargetResolutionTimeCount*	Incidents Resolved Within Target Resolution Time Count	Incidents Resolved Within Target Resolution Time Count
*IncidentsResolutionTimeInHoursSum*	Incidents Resolution Time In Hours Sum	Incidents Resolution Time In Hours Sum
*IncidentsPastTargetResolutionTimeCount*	Incidents Past Target Resolution Time Count	Incidents Past Target Resolution Time Count
*ReleasesImplementedOnScheduleCount*	Releases Implemented On Schedule Count	Releases Implemented On Schedule Count
*TimeWorkedSum*	Time Worked Sum	Time Worked Sum

Source Code:

<SystemCenterCube ID="SystemCenterWorkItemsCube">

  <MeasureGroups>

    <!--SLA Related facts-->

    <MeasureGroup ID="SLAInstanceInformation" Fact="SLADWLibrary!SLAInstanceInformationFact" DateDimAlias="SLAInstanceInformationDateDim"/>

    <MeasureGroup ID="SLAConfigurationHasMetric" Fact="SLADWLibrary!SLAConfigurationHasMetricFact" DateDimAlias="SLAConfigurationHasMetricDateDim"/>

    <MeasureGroup ID="SLAConfigurationHasCalendar" Fact="SLADWLibrary!SLAConfigurationHasCalendarFact" DateDimAlias="SLAConfigurationHasCalendarDateDim"/>

    <!--Workitem Related facts-->

    <MeasureGroup ID="WorkItemGroupContainsWorkItem" Fact="DWBase!WorkItemGroupContainsWorkItemFact" DateDimAlias="WorkItemGroupContainsWorkItemDateDim"/>

    <MeasureGroup ID="WorkItemIsAboutConfigItem" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="WorkItemIsAboutConfigItemDateDim"/>

    <MeasureGroup ID="WorkItemCreatedByUser" Fact="DWBase!WorkItemCreatedByUserFact" DateDimAlias="WorkItemCreatedByUserDateDim"/>

    <MeasureGroup ID="WorkItemAssignedToUser" Fact="DWBase!WorkItemAssignedToUserFact" DateDimAlias="WorkItemAssignedToUserDateDim"/>

    <MeasureGroup ID="WorkItemAffectedByUser" Fact="DWBase!WorkItemAffectedUserFact" DateDimAlias="WorkItemAffectedByUserDateDim"/>

    <MeasureGroup ID="WorkItemRelatesToConfigItem" Fact="DWBase!WorkItemRelatesToConfigItemFact" DateDimAlias="WorkItemRelatesToConfigItemDateDim"/>

    <MeasureGroup ID="WorkItemRelatesToWorkItem" Fact="DWBase!WorkItemRelatesToWorkItemFact" DateDimAlias="WorkItemRelatesToWorkItemDateDim"/>

    <MeasureGroup ID="WorkItemHasBillableTime" Fact="DWBase!WorkItemHasBillableTimeFact" DateDimAlias="WorkItemHasBillableTimeDateDim"/>

    <MeasureGroup ID="BillableTimeBilledByUser" Fact="DWBase!BillableTimeHasWorkingUserFact" DateDimAlias="BillableTimeBilledByUserDateDim"/>

    <!--Incident Related facts-->

    <MeasureGroup ID="IncidentStatusDuration" Fact="IncidentDW!IncidentStatusDurationFact" DateDimAlias="IncidentStatusDurationDateDim"/>

    <MeasureGroup ID="IncidentResolutionByUser" Fact="IncidentDW!IncidentResolvedByUserFact" DateDimAlias="IncidentResolutionByUserDateDim"/>

    <MeasureGroup ID="IncidentPrimaryUser" Fact="IncidentDW!IncidentHasPrimaryOwnerFact" DateDimAlias="IncidentPrimaryUserDateDim"/>

    <MeasureGroup ID="IncidentIsAboutConfigItem" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="IncidentIsAboutConfigItemDateDim"/>

    <MeasureGroup ID="IncidentCreatedByUser" Fact="DWBase!WorkItemCreatedByUserFact" DateDimAlias="IncidentCreatedByUserDateDim"/>

    <MeasureGroup ID="IncidentAssignedToUser" Fact="DWBase!WorkItemAssignedToUserFact" DateDimAlias="IncidentAssignedToUserDateDim"/>

    <MeasureGroup ID="IncidentAffectedByUser" Fact="DWBase!WorkItemAffectedUserFact" DateDimAlias="IncidentAffectedByUserDateDim"/>

    <MeasureGroup ID="IncidentRelatesToConfigItem" Fact="DWBase!WorkItemRelatesToConfigItemFact" DateDimAlias="IncidentRelatesToConfigItemDateDim"/>

    <MeasureGroup ID="IncidentRelatesToWorkItem" Fact="DWBase!WorkItemRelatesToWorkItemFact" DateDimAlias="IncidentRelatesToWorkItemDateDim"/>

    <MeasureGroup ID="IncidentHasBillableTime" Fact="DWBase!WorkItemHasBillableTimeFact" DateDimAlias="IncidentHasBillableTimeDateDim"/>

    <MeasureGroup ID="IncidentRelatesToProblem" Fact="DWBase!WorkItemRelatesToWorkItemFact" DateDimAlias="IncidentRelatesToProblemDateDim"/>

    <MeasureGroup ID="IncidentSLAInstanceInformation" Fact="SLADWLibrary!SLAInstanceInformationFact" DateDimAlias="IncidentSLAInstanceInformationDateDim"/>

    <MeasureGroup ID="WorkItemGroupContainsIncident" Fact="DWBase!WorkItemGroupContainsWorkItemFact" DateDimAlias="WorkItemGroupContainsIncidentDim"/>

    <MeasureGroup ID="IncidentIsAboutService" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="IncidentIsAboutServiceDim"/>

    <!--Problem Related facts-->

    <MeasureGroup ID="ProblemResolutionByUser" Fact="ProblemDW!ProblemResolvedByUserFact" DateDimAlias="ProblemResolutionByUserDateDim"/>

    <MeasureGroup ID="ProblemIsAboutConfigItem" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="ProblemIsAboutConfigItemDateDim"/>

    <MeasureGroup ID="ProblemCreatedByUser" Fact="DWBase!WorkItemCreatedByUserFact" DateDimAlias="ProblemCreatedByUserDateDim"/>

    <MeasureGroup ID="ProblemAssignedToUser" Fact="DWBase!WorkItemAssignedToUserFact" DateDimAlias="ProblemAssignedToUserDateDim"/>

    <MeasureGroup ID="ProblemAffectedByUser" Fact="DWBase!WorkItemAffectedUserFact" DateDimAlias="ProblemAffectedByUserDateDim"/>

    <MeasureGroup ID="ProblemRelatesToConfigItem" Fact="DWBase!WorkItemRelatesToConfigItemFact" DateDimAlias="ProblemRelatesToConfigItemDateDim"/>

    <MeasureGroup ID="ProblemRelatesToWorkItem" Fact="DWBase!WorkItemRelatesToWorkItemFact" DateDimAlias="ProblemRelatesToWorkItemDateDim"/>

    <MeasureGroup ID="ProblemHasBillableTime" Fact="DWBase!WorkItemHasBillableTimeFact" DateDimAlias="ProblemHasBillableTimeDateDim"/>

    <MeasureGroup ID="ProblemSLAInstanceInformation" Fact="SLADWLibrary!SLAInstanceInformationFact" DateDimAlias="ProblemSLAInstanceInformationDateDim"/>

    <!-- Releases-->

    <MeasureGroup ID="ReleaseIsAboutConfigItem" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="ReleaseIsAboutConfigItemDateDim"/>

    <MeasureGroup ID="ReleaseCreatedByUser" Fact="DWBase!WorkItemCreatedByUserFact" DateDimAlias="ReleaseCreatedByUserDateDim"/>

    <MeasureGroup ID="ReleaseAssignedToUser" Fact="DWBase!WorkItemAssignedToUserFact" DateDimAlias="ReleaseAssignedToUserDateDim"/>

    <MeasureGroup ID="ReleaseSLAInstanceInformation" Fact="SLADWLibrary!SLAInstanceInformationFact" DateDimAlias="ReleaseSLAInstanceInformationDateDim"/>

    <MeasureGroup ID="WorkItemIsAboutComputer" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="WorkItemIsAboutComputerDateDim"/>

    <MeasureGroup ID="WorkItemIsAboutService" Fact="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="WorkItemIsAboutServiceDateDim"/>

    <MeasureGroup ID="ServiceContainsConfigItem" Fact="DWBase!ServiceContainsConfigItemFact" DateDimAlias="ServiceContainsConfigItemDateDim"/>

    <MeasureGroup ID="ServiceContainsComputer" Fact="DWBase!ServiceContainsConfigItemFact" DateDimAlias="ServiceContainsComputerDateDim"/>

  </MeasureGroups>

  <Substitutions>

    <!--Substitions for SLA-->

    <Substitution MeasureGroupName="SLAConfigurationHasMetric" TargetDimension="SLADWLibrary!SLAConfigurationDim" AliasTargetDimensionAs="SLAConfigurationDim" Relationship="SLACore!System.SLA.ConfigurationRefersToMetric" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="SLAConfigurationHasMetric" TargetDimension="SLADWLibrary!SLAMetricDim" AliasReplacementDimensionAs="SLATimeMetricDim" ReplacementDimension="SLADWLibrary!SLADatePropertyTimeMetricDim" Relationship="SLACore!System.SLA.ConfigurationRefersToMetric" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="SLAConfigurationHasCalendar" TargetDimension="SLADWLibrary!SLAConfigurationDim" AliasTargetDimensionAs="SLAConfigurationDim" Relationship="SLACore!System.SLA.ConfigurationRefersToCalendar" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="SLAConfigurationHasCalendar" TargetDimension="SLADWLibrary!CalendarDim" AliasTargetDimensionAs="SLACalendarDim" Relationship="SLACore!System.SLA.ConfigurationRefersToCalendar" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="SLAInstanceInformation" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim"/>

    <Substitution MeasureGroupName="SLAInstanceInformation" TargetDimension="SLADWLibrary!SLAConfigurationDim" AliasTargetDimensionAs="SLAConfigurationDim"/>

    <!--Substitions for Workitem-->

    <Substitution MeasureGroupName="WorkItemGroupContainsWorkItem" TargetDimension="DWBase!WorkItemGroupDim" AliasTargetDimensionAs="WorkItemGroupDim" Relationship="WorkItem!System.WorkItemGroupContainsWorkItems" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="WorkItemGroupContainsWorkItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemGroupContainsWorkItems" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="WorkItemIsAboutConfigItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="WorkItemIsAboutConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="WorkItemCreatedByUser" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="WorkItemCreatedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="CreatedByUserDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="WorkItemAssignedToUser" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="WorkItemAssignedToUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AssignedToUserDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="WorkItemAffectedByUser" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemAffectedUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="WorkItemAffectedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AffectedUserDim" Relationship="WorkItem!System.WorkItemAffectedUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="WorkItemRelatesToConfigItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemRelatesToConfigItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="WorkItemRelatesToConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemRelatesToConfigItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="WorkItemRelatesToWorkItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="WorkItemRelatesToWorkItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="RelatedWorkItemDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="WorkItemHasBillableTime" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemHasBillableTime" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="WorkItemHasBillableTime" TargetDimension="DWBase!BillableTimeDim" AliasTargetDimensionAs="BillableTimeDim" Relationship="WorkItem!System.WorkItemHasBillableTime" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="BillableTimeBilledByUser" TargetDimension="DWBase!BillableTimeDim" AliasTargetDimensionAs="BillableTimeDim" Relationship="WorkItem!System.WorkItem.BillableTimeHasWorkingUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="BillableTimeBilledByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="UserDim" Relationship="WorkItem!System.WorkItem.BillableTimeHasWorkingUser" RelationshipEndPoint="Target"/>

    <!--Substitutions for Incident-->

    <Substitution MeasureGroupName="IncidentResolutionByUser" TargetDimension="IncidentDW!IncidentDim" AliasTargetDimensionAs="IncidentDim" Relationship="WorkItem!System.WorkItem.TroubleTicketResolvedByUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="IncidentResolutionByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="ResolvedByUserDim" Relationship="WorkItem!System.WorkItem.TroubleTicketResolvedByUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="IncidentPrimaryUser" TargetDimension="IncidentDW!IncidentDim" AliasTargetDimensionAs="IncidentDim" Relationship="Incident!System.WorkItem.IncidentPrimaryOwner" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="IncidentPrimaryUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="IncidentPrimaryUserDim" Relationship="Incident!System.WorkItem.IncidentPrimaryOwner" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="IncidentIsAboutConfigItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="IncidentIsAboutConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="IncidentCreatedByUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="IncidentCreatedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="CreatedByUserDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="IncidentAssignedToUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="IncidentAssignedToUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AssignedToUserDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="IncidentAffectedByUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemAffectedUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="IncidentAffectedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AffectedUserDim" Relationship="WorkItem!System.WorkItemAffectedUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="IncidentRelatesToConfigItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemRelatesToConfigItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="IncidentRelatesToConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemRelatesToConfigItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="IncidentRelatesToWorkItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="IncidentRelatesToWorkItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="RelatedWorkItemDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="IncidentHasBillableTime" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemHasBillableTime" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="IncidentHasBillableTime" TargetDimension="DWBase!BillableTimeDim" AliasTargetDimensionAs="BillableTimeDim" Relationship="WorkItem!System.WorkItemHasBillableTime" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="IncidentRelatesToProblem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" AliasReplacementDimensionAs="IncidentDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="IncidentRelatesToProblem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" AliasReplacementDimensionAs="ProblemDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="IncidentSLAInstanceInformation" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" AliasReplacementDimensionAs="IncidentDim"/>

    <Substitution MeasureGroupName="IncidentSLAInstanceInformation" TargetDimension="SLADWLibrary!SLAConfigurationDim" AliasTargetDimensionAs="SLAConfigurationDim"/>

    <Substitution MeasureGroupName="WorkItemGroupContainsIncident" TargetDimension="DWBase!WorkItemGroupDim" AliasTargetDimensionAs="WorkItemGroupDim" Relationship="WorkItem!System.WorkItemGroupContainsWorkItems" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="WorkItemGroupContainsIncident" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" AliasReplacementDimensionAs="IncidentDim" Relationship="WorkItem!System.WorkItemGroupContainsWorkItems" RelationshipEndPoint="Target"/>

    <!--Substitutions for Problem-->

    <Substitution MeasureGroupName="ProblemResolutionByUser" TargetDimension="ProblemDW!ProblemDim" AliasTargetDimensionAs="ProblemDim" Relationship="WorkItem!System.WorkItem.TroubleTicketResolvedByUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="ProblemResolutionByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="ResolvedByUserDim" Relationship="WorkItem!System.WorkItem.TroubleTicketResolvedByUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="ProblemIsAboutConfigItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="ProblemIsAboutConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="ProblemCreatedByUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="ProblemCreatedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="CreatedByUserDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="ProblemAssignedToUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="ProblemAssignedToUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AssignedToUserDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="ProblemAffectedByUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemAffectedUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="ProblemAffectedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AffectedUserDim" Relationship="WorkItem!System.WorkItemAffectedUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="ProblemRelatesToConfigItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemRelatesToConfigItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="ProblemRelatesToConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemRelatesToConfigItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="ProblemRelatesToWorkItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="ProblemRelatesToWorkItem" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="RelatedWorkItemDim" Relationship="WorkItem!System.WorkItemRelatesToWorkItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="ProblemHasBillableTime" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" Relationship="WorkItem!System.WorkItemHasBillableTime" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="ProblemHasBillableTime" TargetDimension="DWBase!BillableTimeDim" AliasTargetDimensionAs="BillableTimeDim" Relationship="WorkItem!System.WorkItemHasBillableTime" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="ProblemSLAInstanceInformation" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ProblemDW!ProblemDim" AliasReplacementDimensionAs="ProblemDim"/>

    <Substitution MeasureGroupName="ProblemSLAInstanceInformation" TargetDimension="SLADWLibrary!SLAConfigurationDim" AliasTargetDimensionAs="SLAConfigurationDim"/>

    <!--Substitutions for Releases-->

    <Substitution MeasureGroupName="ReleaseIsAboutConfigItem" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ReleaseDW!ReleaseRecordDim" AliasReplacementDimensionAs="ReleaseDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="ReleaseIsAboutConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="ReleaseCreatedByUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ReleaseDW!ReleaseRecordDim" AliasReplacementDimensionAs="ReleaseDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="ReleaseCreatedByUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="CreatedByUserDim" Relationship="WorkItem!System.WorkItemCreatedByUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="ReleaseAssignedToUser" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ReleaseDW!ReleaseRecordDim" AliasReplacementDimensionAs="ReleaseDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="ReleaseAssignedToUser" TargetDimension="DWBase!UserDim" AliasTargetDimensionAs="AssignedToUserDim" Relationship="WorkItem!System.WorkItemAssignedToUser" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="ReleaseSLAInstanceInformation" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="ReleaseDW!ReleaseRecordDim" AliasReplacementDimensionAs="ReleaseDim"/>

    <Substitution MeasureGroupName="ReleaseSLAInstanceInformation" TargetDimension="SLADWLibrary!SLAConfigurationDim" AliasTargetDimensionAs="SLAConfigurationDim"/>

    <Substitution MeasureGroupName="WorkItemIsAboutComputer" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="WorkItemIsAboutComputer" TargetDimension="DWBase!ConfigItemDim" ReplacementDimension="DWBase!ComputerDim" AliasReplacementDimensionAs="ComputerDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="WorkItemIsAboutService" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="WorkItemIsAboutService" TargetDimension="DWBase!ConfigItemDim" ReplacementDimension="DWBase!ServiceDim" AliasReplacementDimensionAs="ServiceDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="IncidentIsAboutService" TargetDimension="DWBase!WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source"/>

    <Substitution MeasureGroupName="IncidentIsAboutService" TargetDimension="DWBase!ConfigItemDim" ReplacementDimension="DWBase!ServiceDim" AliasReplacementDimensionAs="ServiceDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target"/>

    <Substitution MeasureGroupName="ServiceContainsComputer" TargetDimension="DWBase!ConfigItemDim" ReplacementDimension="DWBase!ComputerDim" AliasReplacementDimensionAs="ComputerDim"/>

    <Substitution MeasureGroupName="ServiceContainsConfigItem" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="RelatedConfigItemDim"/>

  </Substitutions>

  <CustomMDX>SystemCenterWorkItemsCubeMDX</CustomMDX>

  <NamedCalculations>

    <NamedCalculation ID="IncidentsResolved" Target="IncidentDW!IncidentDim" ColumnType="Int">

      <Calculation>case when (Status = 'IncidentStatusEnum.Resolved' OR Status = 'IncidentStatusEnum.Closed' ) then 1 else 0 end</Calculation>

    </NamedCalculation>

    <NamedCalculation ID="IncidentsResolvedWithinTargetResolutionTime" Target="IncidentDW!IncidentDim" ColumnType="Int">

      <Calculation>(case when (  (Status= 'IncidentStatusEnum.Resolved' OR Status = 'IncidentStatusEnum.Closed')  AND ResolvedDate &lt;= TargetResolutionTime ) then 1  else 0  end )</Calculation>

    </NamedCalculation>

    <NamedCalculation ID="IncidentsResolutionTimeInHours" Target="IncidentDW!IncidentDim" ColumnType="Int">

      <Calculation>(case when (Status = 'IncidentStatusEnum.Resolved' OR Status = 'IncidentStatusEnum.Closed') then DATEDIFF(HOUR, CreatedDate, ResolvedDate)  else 0  end )</Calculation>

    </NamedCalculation>

    <NamedCalculation ID="IncidentsPastTargetResolutionTime" Target="IncidentDW!IncidentDim" ColumnType="Int">

      <Calculation>(case when ( (([Status] = 'IncidentStatusEnum.Resolved' OR [Status] = 'IncidentStatusEnum.Closed') AND ResolvedDate &gt; TargetResolutionTime) OR (([Status] != 'IncidentStatusEnum.Resolved' AND [Status] != 'IncidentStatusEnum.Closed') AND GETUTCDATE() &gt; TargetResolutionTime)) then 1 else 0 end )</Calculation>

    </NamedCalculation>

    <NamedCalculation ID="ReleasesImplementedOnSchedule" Target="ReleaseDW!ReleaseRecordDim" ColumnType="Int">

      <Calculation>( case when ( ActualEndDate &lt;= ScheduledEndDate ) then 1 else 0 end )</Calculation>

    </NamedCalculation>

    <NamedCalculation ID="Incident_CreatedDate__DateKey" Target="IncidentDW!IncidentDim" ColumnType="Int">

      <Calculation>isNull(CONVERT(nvarchar(8), CreatedDate, 112),'20000101')</Calculation>

    </NamedCalculation>

    <NamedCalculation ID="Incident_ResolvedDate__DateKey" Target="IncidentDW!IncidentDim" ColumnType="Int">

      <Calculation>isNull(CONVERT(nvarchar(8), ResolvedDate, 112),'20000101')</Calculation>

    </NamedCalculation>

    <NamedCalculation ID="Incident_ClosedDate__DateKey" Target="IncidentDW!IncidentDim" ColumnType="Int">

      <Calculation>isNull(CONVERT(nvarchar(8), ClosedDate, 112),'20000101')</Calculation>

    </NamedCalculation>

    <NamedCalculation ID="Problem_CreatedDate__DateKey" Target="ProblemDW!ProblemDim" ColumnType="Int">

      <Calculation>isNull(CONVERT(nvarchar(8), CreatedDate, 112),'20000101')</Calculation>

    </NamedCalculation>

    <NamedCalculation ID="Problem_ResolvedDate__DateKey" Target="ProblemDW!ProblemDim" ColumnType="Int">

      <Calculation>isNull(CONVERT(nvarchar(8), ResolvedDate, 112),'20000101')</Calculation>

    </NamedCalculation>

    <NamedCalculation ID="Problem_ClosedDate__DateKey" Target="ProblemDW!ProblemDim" ColumnType="Int">

      <Calculation>isNull(CONVERT(nvarchar(8), ClosedDate, 112),'20000101')</Calculation>

    </NamedCalculation>

  </NamedCalculations>

  <Measures>

    <Measure ID="IncidentsResolvedCount" Target="IncidentDW!IncidentDim" Type="Sum" Property="IncidentsResolved"/>

    <Measure ID="IncidentsResolvedWithinTargetResolutionTimeCount" Target="IncidentDW!IncidentDim" Type="Sum" Property="IncidentsResolvedWithinTargetResolutionTime"/>

    <Measure ID="IncidentsResolutionTimeInHoursSum" Target="IncidentDW!IncidentDim" Type="Sum" Property="IncidentsResolutionTimeInHours"/>

    <Measure ID="IncidentsPastTargetResolutionTimeCount" Target="IncidentDW!IncidentDim" Type="Sum" Property="IncidentsPastTargetResolutionTime"/>

    <Measure ID="ReleasesImplementedOnScheduleCount" Target="ReleaseDW!ReleaseRecordDim" Type="Sum" Property="ReleasesImplementedOnSchedule"/>

    <Measure ID="TimeWorkedSum" Target="DWBase!BillableTimeDim" Type="Sum" Property="TimeInMinutes"/>

  </Measures>

  <ManyToManyRelationships>

    <ManyToManyRelationship CubeDimension="ServiceDim" TargetMeasureGroup="IncidentIsAboutConfigItem" IntermediateMeasureGroup="ServiceContainsConfigItem"/>

    <ManyToManyRelationship CubeDimension="ServiceDim" TargetMeasureGroup="IncidentDim" IntermediateMeasureGroup="IncidentIsAboutService"/>

    <ManyToManyRelationship CubeDimension="ServiceDim" TargetMeasureGroup="ProblemIsAboutConfigItem" IntermediateMeasureGroup="ServiceContainsConfigItem"/>

    <ManyToManyRelationship CubeDimension="ServiceDim" TargetMeasureGroup="ProblemDim" IntermediateMeasureGroup="ProblemIsAboutConfigItem"/>

    <ManyToManyRelationship CubeDimension="IncidentDim" TargetMeasureGroup="ServiceContainsConfigItem" IntermediateMeasureGroup="IncidentIsAboutConfigItem"/>

    <ManyToManyRelationship CubeDimension="IncidentDim" TargetMeasureGroup="ServiceDim" IntermediateMeasureGroup="ServiceContainsConfigItem"/>

    <ManyToManyRelationship CubeDimension="ProblemDim" TargetMeasureGroup="ServiceContainsConfigItem" IntermediateMeasureGroup="ProblemIsAboutConfigItem"/>

    <ManyToManyRelationship CubeDimension="ProblemDim" TargetMeasureGroup="ServiceDim" IntermediateMeasureGroup="ServiceContainsConfigItem"/>

    <ManyToManyRelationship CubeDimension="AssignedToUserDim" TargetMeasureGroup="WorkItemIsAboutConfigItem" IntermediateMeasureGroup="WorkItemAssignedToUser"/>

    <ManyToManyRelationship CubeDimension="AssignedToUserDim" TargetMeasureGroup="ServiceContainsConfigItem" IntermediateMeasureGroup="WorkItemIsAboutConfigItem"/>

    <ManyToManyRelationship CubeDimension="AssignedToUserDim" TargetMeasureGroup="ServiceDim" IntermediateMeasureGroup="ServiceContainsConfigItem"/>

    <ManyToManyRelationship CubeDimension="CreatedByUserDim" TargetMeasureGroup="WorkItemIsAboutConfigItem" IntermediateMeasureGroup="WorkItemCreatedByUser"/>

    <ManyToManyRelationship CubeDimension="CreatedByUserDim" TargetMeasureGroup="ServiceContainsConfigItem" IntermediateMeasureGroup="WorkItemIsAboutConfigItem"/>

    <ManyToManyRelationship CubeDimension="CreatedByUserDim" TargetMeasureGroup="ServiceDim" IntermediateMeasureGroup="ServiceContainsConfigItem"/>

    <ManyToManyRelationship CubeDimension="WorkItemGroupDim" TargetMeasureGroup="IncidentDim" IntermediateMeasureGroup="WorkItemGroupContainsIncident"/>

  </ManyToManyRelationships>

</SystemCenterCube>