This event records a failure to run post-deployment customization routines inside a virtual machine guest OS.
Cannot complete customization of VM {vm.name}. See customization log at {logLocation} on the guest OS for details.
Review the logfile at the location given in the alert description for full details of the customization error.
Troubleshooting steps are suggested below.
Verify that Name Resolution is valid on vSphere host. Refer to this VMware KB article for more information.
Verify that the correct version of Microsoft sysprep has been installed to properly do the customization. Refer to this VMware KB article for more information.
Verify that no other VMware products have been installed on the vCenter Server. Refer to this VMware KB article for more information.
Verify that the guest operating system is defined correctly. Refer to this VMware KB article for more information.
Determine if the problem is due to slow cloning or deployment of templates. Refer to this VMware KB article for more information.
Use the Alerts View to see all current open issues for this object. Use the Events View to review any error and warning events for this object. Open a Performance View to see the performance metrics for this object and all contained objects. Open a Diagram View to analyze the relationships of this object to other components.
See the Help Center for more information including reference lists of all Rules and Monitors and full set of User Guides for the Veeam MP for VMware.
See the VMware Online Documentation for more information on VMware vSphere, in particular:
| Target | Veeam.Virt.Extensions.VMware.vCenterEvents | ||
| Category | EventCollection | ||
| Enabled | True | ||
| Alert Generate | True | ||
| Alert Severity | Error | ||
| Alert Priority | Normal | ||
| Remotable | True | ||
| Alert Message |
| ||
| Event Log | Veeam VMware |
| ID | Module Type | TypeId | RunAs |
|---|---|---|---|
| DS | DataSource | Microsoft.Windows.EventProvider | Default |
| Alert | WriteAction | System.Health.GenerateAlert | Default |
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<Rule ID="Veeam.Virt.Extensions.VMware.vCenterEvents.VMCustomizationFailed.Error" Enabled="onEssentialMonitoring" Target="VeeamVEVMwareLib!Veeam.Virt.Extensions.VMware.vCenterEvents" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>EventCollection</Category>
<DataSources>
<DataSource ID="DS" TypeID="Windows!Microsoft.Windows.EventProvider">
<ComputerName>.</ComputerName>
<LogName>Veeam VMware</LogName>
<Expression>
<And>
<Expression>
<RegExExpression>
<ValueExpression>
<XPathQuery Type="String">Params/Param[1]</XPathQuery>
</ValueExpression>
<Operator>MatchesWildcard</Operator>
<Pattern>Customization*Fail*</Pattern>
</RegExExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<XPathQuery Type="String">Params/Param[6]</XPathQuery>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value Type="String">$Target/Property[Type="System!System.Entity"]/DisplayName$</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</And>
</Expression>
</DataSource>
</DataSources>
<WriteActions>
<WriteAction ID="Alert" TypeID="SystemHealth!System.Health.GenerateAlert">
<Priority>1</Priority>
<Severity>2</Severity>
<AlertOwner/>
<AlertMessageId>$MPElement[Name="Veeam.Virt.Extensions.VMware.vCenterEvents.VMCustomizationFailed.Error.AlertMessage"]$</AlertMessageId>
<AlertParameters>
<AlertParameter1>[$Data/Params/Param[1]$] $Data/Params/Param[11]$. VM name:[$Data/Params/Param[7]$]</AlertParameter1>
</AlertParameters>
<Suppression>
<SuppressionValue>$Data/Params/Param[11]$</SuppressionValue>
</Suppression>
</WriteAction>
</WriteActions>
</Rule>