| DisplayName | Description | ID | Parent | Accessibility | ElementId |
| Incident Classification | Incident classification list | IncidentClassificationEnum | | Public | 1f77f0ce-9e43-340f-1fd5-b11cc36c9cba |
| Incident Resolution | Incident resolution list | IncidentResolutionCategoryEnum | | Public | 72674491-02cb-1d90-a48f-1b269eb83602 |
| Incident Source | Incident source list | IncidentSourceEnum | | Public | 5d59071e-69b3-7ef4-6dee-aacc5b36d898 |
| Console | Incident source is the console | IncidentSourceEnum.Console | IncidentSourceEnum | Public | 76480d55-a19d-7cef-4446-0f1ccaef11ce |
| Configuration Manager (DCM) | Incident source is System Center Configuration Manager (Desired Configuration Management) | IncidentSourceEnum.DCM | IncidentSourceEnum | Public | 551ed1e6-0a12-9f2b-a057-528b115e17e3 |
| E-Mail | Incident source is e-mail | IncidentSourceEnum.Email | IncidentSourceEnum | Public | 92b68e4f-c5bf-52ec-9bda-f55b43a9f4b5 |
| Phone | Incident source is phone | IncidentSourceEnum.Phone | IncidentSourceEnum | Public | 7b417fee-0516-a75a-c62c-426905fda768 |
| Portal | Incident source is the Service Manager self-service portal | IncidentSourceEnum.Portal | IncidentSourceEnum | Public | 6ef191ce-3124-2974-94fb-020c677f4017 |
| Operations Manager | Incident source is Operations Manager | IncidentSourceEnum.SCOM | IncidentSourceEnum | Public | 564c1afc-6453-4b25-5564-b46d84155545 |
| System | System | IncidentSourceEnum.System | IncidentSourceEnum | Internal | 615778d5-485a-752f-3c5d-f412f806e624 |
| Incident Status | Incident status list | IncidentStatusEnum | | Public | 89b34802-671e-e422-5e38-7dae9a413ef8 |
| Active | Active | IncidentStatusEnum.Active | IncidentStatusEnum | Public | 5e2d3932-ca6d-1515-7310-6f58584df73e |
| Pending | Pending | IncidentStatusEnum.Active.Pending | IncidentStatusEnum.Active | Public | b6679968-e84e-96fa-1fec-8cd4ab39c3de |
| Closed | Closed | IncidentStatusEnum.Closed | IncidentStatusEnum | Internal | bd0ae7c4-3315-2eb3-7933-82dfc482dbaf |
| Resolved | Resolved | IncidentStatusEnum.Resolved | IncidentStatusEnum | Internal | 2b8830b6-59f0-f574-9c2a-f4b4682f1681 |
| Incident Tier Queue | Incident tier queue list | IncidentTierQueuesEnum | | Public | c3264527-a501-029f-6872-31300080b3bf |