Service Manager-bibliotek til konfiguration af Incident Management

ServiceManager.IncidentManagement.Configuration :: 7.7.16.0 (Management Pack)

Management Pack Elements

Show Management Pack References

TypeDefinitions

EntityTypes

TypeProjection (3)
EnumerationValue (15)

Categories

Category (23)

Templates

ObjectTemplate (9)

Presentation

FolderItem (20)
Folder (1)
ImageReference (18)
View (17)

Type Projections (3)

DisplayName	ID	Accessibility
Desired Configuration Management-incidents (typisk)	System.WorkItem.Incident.View.DCMProjectionType	Public
Incident (typisk)	System.WorkItem.Incident.View.ProjectionType	Public
Operations Manager-incidents	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

DisplayName	ID	Parent	Accessibility
Problemer med konfigurationdata	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
E-mail-problemer	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
Problemer med it-systemer i virksomheder	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
Hardwareproblemer	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
Netværksproblemer	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
Øvrige problemer	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
Printerproblemer	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
Softwareproblemer	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
Annulleret	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
Løst af analytiker	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
Løst af support på højere niveau	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
Vidensartikel med trinvis gennemgang	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
Niveau 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
Niveau 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
Niveau 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

Object Templates (9)

DisplayName	ID	Type
Skabelon til beskeder for slutbrugere	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
Skabelon til beskeder til tildelte brugere	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
Standardskabelon til incident	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
Skabelon til beskeder om eskalering	EscalationNotificationTemplate	System.Notification.Template.SMTP
Skabelon til incidents for hardwareproblemer	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Skabelon til incidents med høj prioritet	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
Skabelon til incidents for netværksproblemer	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Skabelon til incidents for printerproblemer	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Skabelon til incidents for softwareproblemer	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

ID	FolderName	ElementID
F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Supportgruppe til incidents	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

DisplayName	ID	ImageID
Supportgruppe til incidents	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_16
Alle åbne, ikke-tildelte incidents	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_16
Alle åbne incidents	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_16
Alle incidents	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_16
Mine incidents	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_16
Alle åbne Desired Configuration Management-incidents	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_16
Alle åbne e-mail-incidents	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_16
Eskalerede incidents	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_16
Tidsoverskredne incidents	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_16
Afventende incidents	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_16
Alle åbne portalincidents	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_16
Åbne incidents på niveau 1 (ikke-tidelt)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_16
Alle åbne incidents på niveau 1	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_32
Åbne incidents på niveau 2 (ikke-tidelt)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_16
Alle åbne incidents på niveau 2	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_16
Åbne incidents på niveau 3 (ikke-tidelt)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_16
Alle åbne incidents på niveau 3	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_16
Alle åbne Operations Manager-incidents	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_16

Views (17)

DisplayName	ID	Target	Type	Accessibility	Visible
Alle åbne, ikke-tildelte incidents	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åbne incidents	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
Alle incidents	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
Mine incidents	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åbne Desired Configuration Management-incidents	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
Alle åbne e-mail-incidents	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
Eskalerede incidents	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
Tidsoverskredne incidents	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
Afventende incidents	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åbne portalincidents	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
Åbne incidents på niveau 1 (ikke-tidelt)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åbne incidents på niveau 1	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
Åbne incidents på niveau 2 (ikke-tidelt)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åbne incidents på niveau 2	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
Åbne incidents på niveau 3 (ikke-tidelt)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åbne incidents på niveau 3	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
Alle åbne Operations Manager-incidents	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View