Service Manager incidenskezelési konfigurációs könyvtár

ServiceManager.IncidentManagement.Configuration :: 7.7.16.0 (Management Pack)

Management Pack Elements

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TypeDefinitions

EntityTypes

TypeProjection (3)
EnumerationValue (15)

Categories

Category (23)

Templates

ObjectTemplate (9)

Presentation

FolderItem (20)
Folder (1)
ImageReference (18)
View (17)

Type Projections (3)

DisplayName	ID	Accessibility
Szükségeskonfiguráció-kezelési incidensek (jellemző)	System.WorkItem.Incident.View.DCMProjectionType	Public
Incidens (jellemző)	System.WorkItem.Incident.View.ProjectionType	Public
Operations Manager incidensek	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

DisplayName	ID	Parent	Accessibility
Konfigurációadatok problémái	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
E-mailekkel kapcsolatos problémák	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
Vállalati alkalmazások problémái	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
Hardverproblémák	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
Hálózati problémák	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
Egyéb problémák	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
Nyomtatási problémák	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
Szoftverproblémák	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
Megszakítva	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
Elemző javította	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
Magasabb támogatási réteg javította	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
Ismeretcikk alapján	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
1. réteg	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
2. réteg	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
3. réteg	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

Object Templates (9)

DisplayName	ID	Type
Végfelhasználó értesítése sablon	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
Felhasználóhoz hozzárendelve értesítési sablon	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
Alapértelmezett incidenssablon	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
Eszkalációs értesítési sablon	EscalationNotificationTemplate	System.Notification.Template.SMTP
Hardverproblémák incidenssablonja	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Magas prioritású incidensek sablonja	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
Hálózati problémák incidenssablonja	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Nyomtatási problémák incidenssablonja	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Szoftverproblémák incidenssablonja	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

ID	FolderName	ElementID
F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Incidensek támogatási csoportja	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

DisplayName	ID	ImageID
Incidensek támogatási csoportja	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_16
Minden nyitott és ki nem osztott incidens	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_16
Minden nyitott incidens	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_16
Minden incidens	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_16
Saját incidensek	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_16
Minden szükségeskonfiguráció-kezeléssel kapcsolatos incidens	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_16
Minden e-mailekkel kapcsolatos nyitott incidens	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_16
Eszkalált incidensek	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_16
Határidőn túli incidensek	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_16
Függőben lévő incidensek	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_16
Minden a portálról nyitott incidens	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_16
1. réteg nyitott incidensei (ki nem osztott)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_16
Minden 1. rétegbeli nyitott incidens	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_32
2. réteg nyitott incidensei (ki nem osztott)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_16
Minden 2. rétegbeli nyitott incidens	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_16
3. réteg nyitott incidensei (ki nem osztott)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_16
Minden 3. rétegbeli nyitott incidens	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_16
Minden nyitott Operations Manager incidens	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_16

Views (17)

DisplayName	ID	Target	Type	Accessibility	Visible
Minden nyitott és ki nem osztott incidens	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Minden nyitott incidens	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
Minden incidens	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
Saját incidensek	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
Minden szükségeskonfiguráció-kezeléssel kapcsolatos incidens	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
Minden e-mailekkel kapcsolatos nyitott incidens	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
Eszkalált incidensek	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
Határidőn túli incidensek	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
Függőben lévő incidensek	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
Minden a portálról nyitott incidens	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
1. réteg nyitott incidensei (ki nem osztott)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Minden 1. rétegbeli nyitott incidens	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
2. réteg nyitott incidensei (ki nem osztott)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Minden 2. rétegbeli nyitott incidens	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
3. réteg nyitott incidensei (ki nem osztott)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Minden 3. rétegbeli nyitott incidens	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
Minden nyitott Operations Manager incidens	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View