Bibliotek för konfigurering av incidenthantering i Service Manager

ServiceManager.IncidentManagement.Configuration :: 7.7.16.0 (Management Pack)

Management Pack Elements

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TypeDefinitions

EntityTypes

TypeProjection (3)
EnumerationValue (15)

Categories

Category (23)

Templates

ObjectTemplate (9)

Presentation

FolderItem (20)
Folder (1)
ImageReference (18)
View (17)

Type Projections (3)

DisplayName	ID	Accessibility
Desired Configuration Management-incidenter (typisk)	System.WorkItem.Incident.View.DCMProjectionType	Public
Incident (typisk)	System.WorkItem.Incident.View.ProjectionType	Public
Operations Manager-incidenter	System.WorkItem.Incident.View.SCOMProjectionType	Public

Enumerations (15)

DisplayName	ID	Parent	Accessibility
Problem med konfigurationsdata	IncidentClassificationEnum.CIOverride	IncidentClassificationEnum	Public
E-postproblem	IncidentClassificationEnum.Email	IncidentClassificationEnum	Public
Problem med företagsprogram	IncidentClassificationEnum.EnterpriseApplications	IncidentClassificationEnum	Public
Maskinvaruproblem	IncidentClassificationEnum.Hardware	IncidentClassificationEnum	Public
Nätverksproblem	IncidentClassificationEnum.Networking	IncidentClassificationEnum	Public
Övriga problem	IncidentClassificationEnum.Other	IncidentClassificationEnum	Public
Utskriftsproblem	IncidentClassificationEnum.Printing	IncidentClassificationEnum	Public
Programproblem	IncidentClassificationEnum.Software	IncidentClassificationEnum	Public
Avbrutna	IncidentResolutionCategoryEnum.Cancelled	IncidentResolutionCategoryEnum	Public
Åtgärdat av analytiker	IncidentResolutionCategoryEnum.FixedByAnalyst	IncidentResolutionCategoryEnum	Public
Åtgärdat av högre support	IncidentResolutionCategoryEnum.FixedByHigherTierSupport	IncidentResolutionCategoryEnum	Public
Löstes med kunskapsartikel	IncidentResolutionCategoryEnum.WalkthroughKnowledgeArticle	IncidentResolutionCategoryEnum	Public
Skikt 1	IncidentTierQueuesEnum.Tier1	IncidentTierQueuesEnum	Public
Skikt 2	IncidentTierQueuesEnum.Tier2	IncidentTierQueuesEnum	Public
Skikt 3	IncidentTierQueuesEnum.Tier3	IncidentTierQueuesEnum	Public

Categories (23)

Object Templates (9)

DisplayName	ID	Type
Mall för aviseringar till slutanvändare	AffectedUserNotificationTemplate	System.Notification.Template.SMTP
Mall för aviseringar till tilldelade användare	AssignedToUserNotificationTemplate	System.Notification.Template.SMTP
Standardmall för incidenter	DefaultIncidentTemplate	System.WorkItem.Incident.ProjectionType
Mall för aviseringar om eskalering	EscalationNotificationTemplate	System.Notification.Template.SMTP
Mall för maskinvaruincident	HardwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Mall för incident med hög prioritet	HighPriorityIncidentTemplate	System.WorkItem.Incident.ProjectionType
Mall för nätverksincident	NetworkingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Mall för utskriftsincident	PrintingIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType
Mall för programincident	SoftwareIssueIncidentTemplate	System.WorkItem.Incident.ProjectionType

Folder Items (20)

ID	FolderName	ElementID
F0	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AllIncidents.View
F1	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.View
F10	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Email.View
F11	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.View
F12	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.View
F13	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.View
F14	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
F15	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
F16	ServiceManager.Console.IncidentManagement.TierQueues.Folder	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
F2	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Active.Unassigned.View
F3	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.AssignedToMe.View
F4	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.OverDue.View
F5	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Escalated.View
F6	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Pending.View
F7	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.Portal.View
F8	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.DCM.View
F9	ServiceManager.Console.IncidentManagement	System.WorkItem.Incident.SCOM.View
ServiceManager.Console.IncidentManagement.FolderItem.CreateFolder	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateFolder
ServiceManager.Console.IncidentManagement.FolderItem.CreateTierView	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView
ServiceManager.Console.IncidentManagement.FolderItem.CreateView	ServiceManager.Console.IncidentManagement	Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.CreateGridView

Folders (1)

	DisplayName	ID	ParentFolder	Accessibility
	Supportgrupp för incident	ServiceManager.Console.IncidentManagement.TierQueues.Folder	ServiceManager.Console.IncidentManagement	Public

Image References (18)

DisplayName	ID	ImageID
Supportgrupp för incident	ServiceManager.Console.IncidentManagement.TierQueues.Folder	Wunderbar_IncidentManagement_16
Alla öppna incidenter som inte tilldelats	System.WorkItem.Incident.Active.Unassigned.View	IncidentMgmt_AllOpenUnassignedIncidents_16
Alla öppna incidenter	System.WorkItem.Incident.Active.View	IncidentMgmt_AllActiveIncidents_16
Alla incidenter	System.WorkItem.Incident.AllIncidents.View	IncidentMgmt_AllIncidents_16
Mina incidenter	System.WorkItem.Incident.AssignedToMe.View	IncidentMgmt_IncidentsAssignedToMe_16
Alla öppna Desired Configuration Management-incidenter	System.WorkItem.Incident.DCM.View	IncidentMgmt_AllOpenDCMIncidents_16
Alla öppna e-postincidenter	System.WorkItem.Incident.Email.View	IncidentMgmt_AllOpenEmailIncidents_16
Eskalerade incidenter	System.WorkItem.Incident.Escalated.View	IncidentMgmt_EscalatedIncident_16
Försenade incidenter	System.WorkItem.Incident.OverDue.View	IncidentMgmt_ActiveIncidentOverdue_16
Väntande incidenter	System.WorkItem.Incident.Pending.View	IncidentMgmt_PendingIncident_16
Alla öppna portalincidenter	System.WorkItem.Incident.Portal.View	IncidentMgmt_AllOpenPortalIncidents_16
Öppna incidenter på skikt 1 (ej tilldelade)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	IncidentMgmt_Tier1UnassignedIncidents_16
Alla öppna incidenter på skikt 1	System.WorkItem.Incident.Queue.Tier1.View	IncidentMgmt_AllTier1OpenIncidents_16
Öppna incidenter på skikt 2 (ej tilldelade)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	IncidentMgmt_Tier2UnassignedIncidents_32
Alla öppna incidenter på skikt 2	System.WorkItem.Incident.Queue.Tier2.View	IncidentMgmt_AllTier2OpenIncidents_16
Öppna incidenter på skikt 3 (ej tilldelade)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	IncidentMgmt_Tier3UnassignedIncidents_16
Alla öppna incidenter på skikt 3	System.WorkItem.Incident.Queue.Tier3.View	IncidentMgmt_AllTier3OpenIncidents_16
Alla öppna Operations Manager-incidenter	System.WorkItem.Incident.SCOM.View	IncidentMgmt_AllOpenOMIncidents_16

Views (17)

DisplayName	ID	Target	Type	Accessibility	Visible
Alla öppna incidenter som inte tilldelats	System.WorkItem.Incident.Active.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alla öppna incidenter	System.WorkItem.Incident.Active.View	System.WorkItem.Incident	GridViewType	Public	True
Alla incidenter	System.WorkItem.Incident.AllIncidents.View	System.WorkItem.Incident	GridViewType	Public	True
Mina incidenter	System.WorkItem.Incident.AssignedToMe.View	System.WorkItem.Incident	GridViewType	Public	True
Alla öppna Desired Configuration Management-incidenter	System.WorkItem.Incident.DCM.View	Microsoft.SystemCenter.WorkItem.DCMIncident	GridViewType	Public	True
Alla öppna e-postincidenter	System.WorkItem.Incident.Email.View	System.WorkItem.Incident	GridViewType	Public	True
Eskalerade incidenter	System.WorkItem.Incident.Escalated.View	System.WorkItem.Incident	GridViewType	Public	True
Försenade incidenter	System.WorkItem.Incident.OverDue.View	System.WorkItem.Incident	GridViewType	Public	True
Väntande incidenter	System.WorkItem.Incident.Pending.View	System.WorkItem.Incident	GridViewType	Public	True
Alla öppna portalincidenter	System.WorkItem.Incident.Portal.View	System.WorkItem.Incident	GridViewType	Public	True
Öppna incidenter på skikt 1 (ej tilldelade)	System.WorkItem.Incident.Queue.Tier1.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alla öppna incidenter på skikt 1	System.WorkItem.Incident.Queue.Tier1.View	System.WorkItem.Incident	GridViewType	Public	True
Öppna incidenter på skikt 2 (ej tilldelade)	System.WorkItem.Incident.Queue.Tier2.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alla öppna incidenter på skikt 2	System.WorkItem.Incident.Queue.Tier2.View	System.WorkItem.Incident	GridViewType	Public	True
Öppna incidenter på skikt 3 (ej tilldelade)	System.WorkItem.Incident.Queue.Tier3.Unassigned.View	System.WorkItem.Incident	GridViewType	Public	True
Alla öppna incidenter på skikt 3	System.WorkItem.Incident.Queue.Tier3.View	System.WorkItem.Incident	GridViewType	Public	True
Alla öppna Operations Manager-incidenter	System.WorkItem.Incident.SCOM.View	Microsoft.SystemCenter.WorkItem.SCOMIncident	GridViewType	Public	True

	ID	Target
	IncidentConfigurationMPSolutionCategory
	ServiceManager.Console.IncidentManagement.Folder.Category	ServiceManager.Console.IncidentManagement
	ServiceManager.Console.IncidentManagement.TierQueuesFolder.Category	ServiceManager.Console.IncidentManagement.TierQueues.Folder
	System.WorkItem.Incident.Active.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Active.Unassigned.View
	System.WorkItem.Incident.Active.View.Tasks.Category	System.WorkItem.Incident.Active.View
	System.WorkItem.Incident.AffectedUserNotificationTemplate.Category	AffectedUserNotificationTemplate
	System.WorkItem.Incident.AllIncidents.View.Tasks.Category	System.WorkItem.Incident.AllIncidents.View
	System.WorkItem.Incident.AssignedToMe.View.Tasks.Category	System.WorkItem.Incident.AssignedToMe.View
	System.WorkItem.Incident.AssignedToUserNotificationTemplate.Category	AssignedToUserNotificationTemplate
	System.WorkItem.Incident.DCM.View.Tasks.Category	System.WorkItem.Incident.DCM.View
	System.WorkItem.Incident.Email.View.Tasks.Category	System.WorkItem.Incident.Email.View
	System.WorkItem.Incident.Escalated.View.Tasks.Category	System.WorkItem.Incident.Escalated.View
	System.WorkItem.Incident.EscalationNotificationTemplate.Category	EscalationNotificationTemplate
	System.WorkItem.Incident.OverDue.View.Tasks.Category	System.WorkItem.Incident.OverDue.View
	System.WorkItem.Incident.Pending.View.Tasks.Category	System.WorkItem.Incident.Pending.View
	System.WorkItem.Incident.Portal.View.Tasks.Category	System.WorkItem.Incident.Portal.View
	System.WorkItem.Incident.Queue.Tier1.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.Unassigned.View
	System.WorkItem.Incident.Queue.Tier1.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier1.View
	System.WorkItem.Incident.Queue.Tier2.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.Unassigned.View
	System.WorkItem.Incident.Queue.Tier2.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier2.View
	System.WorkItem.Incident.Queue.Tier3.Unassigned.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.Unassigned.View
	System.WorkItem.Incident.Queue.Tier3.View.Tasks.Category	System.WorkItem.Incident.Queue.Tier3.View
	System.WorkItem.Incident.SCOM.View.Tasks.Category	System.WorkItem.Incident.SCOM.View