System work item library
| DisplayName | ID | Base Class | Abstract | Hosted | Singleton | Group | Extension | Accessibility | |
|---|---|---|---|---|---|---|---|---|---|
 | Work Item | System.WorkItem | System.Entity | True | False | False | False | False | Public |
 | Work Item Action Log | System.WorkItem.ActionLog | System.WorkItem.Log | True | False | False | False | False | Public |
| Billable Time | System.WorkItem.BillableTime | System.WorkItem.Log | False | False | False | False | False | Public |
| Work Item Comments Log | System.WorkItem.CommentLog | System.WorkItem.Log | True | False | False | False | False | Public |
| Work Item Log | System.WorkItem.Log | System.Information | True | False | False | False | False | Public |
| Work Item Notification Log | System.WorkItem.NotificationLog | System.WorkItem.Log | True | False | False | False | False | Public |
| Trouble Ticket | System.WorkItem.TroubleTicket | System.WorkItem | True | False | False | False | False | Public |
| Trouble Ticket Action Log | System.WorkItem.TroubleTicket.ActionLog | System.WorkItem.ActionLog | False | False | False | False | False | Public |
| Trouble Ticket Analyst Comments | System.WorkItem.TroubleTicket.AnalystCommentLog | System.WorkItem.CommentLog | False | False | False | False | False | Public |
| Trouble Ticket Audit Log | System.WorkItem.TroubleTicket.AuditCommentLog | System.WorkItem.CommentLog | False | False | False | False | False | Public |
| Trouble Ticket Notification Log | System.WorkItem.TroubleTicket.NotificationLog | System.WorkItem.NotificationLog | True | False | False | False | False | Public |
| Text Message Notification Log for Trouble Tickets | System.WorkItem.TroubleTicket.SipNotificationLog | System.WorkItem.TroubleTicket.NotificationLog | False | False | False | False | False | Public |
| E-Mail Notification Log for Trouble Tickets | System.WorkItem.TroubleTicket.SmtpNotificationLog | System.WorkItem.TroubleTicket.NotificationLog | False | False | False | False | False | Public |
| Trouble Ticket User Comments | System.WorkItem.TroubleTicket.UserCommentLog | System.WorkItem.CommentLog | False | False | False | False | False | Public |
| Work Item Group | System.WorkItemGroup | System.Collections | True | False | False | False | False | Public |
| DisplayName | ID | Source | Target | Accessibility | Abstract | |
|---|---|---|---|---|---|---|
 | Has Working User | System.WorkItem.BillableTimeHasWorkingUser | System.WorkItem.BillableTime | System.User | Public | False |
| Closed By User | System.WorkItem.TroubleTicketClosedByUser | System.WorkItem.TroubleTicket | System.User | Public | False |
| Trouble Ticket Has Action Log | System.WorkItem.TroubleTicketHasActionLog | System.WorkItem.TroubleTicket | System.WorkItem.TroubleTicket.ActionLog | Public | False |
| Has Analyst Comment | System.WorkItem.TroubleTicketHasAnalystComment | System.WorkItem.TroubleTicket | System.WorkItem.TroubleTicket.AnalystCommentLog | Public | False |
| Has Audit Comment | System.WorkItem.TroubleTicketHasAuditComment | System.WorkItem.TroubleTicket | System.WorkItem.TroubleTicket.AuditCommentLog | Public | False |
| Has Notification Log | System.WorkItem.TroubleTicketHasNotificationLog | System.WorkItem.TroubleTicket | System.WorkItem.TroubleTicket.NotificationLog | Public | False |
| Has User Comment | System.WorkItem.TroubleTicketHasUserComment | System.WorkItem.TroubleTicket | System.WorkItem.TroubleTicket.UserCommentLog | Public | False |
| Resolved By User | System.WorkItem.TroubleTicketResolvedByUser | System.WorkItem.TroubleTicket | System.User | Public | False |
| About Configuration Item | System.WorkItemAboutConfigItem | System.WorkItem | System.ConfigItem | Public | False |
| Affected User | System.WorkItemAffectedUser | System.WorkItem | System.User | Public | False |
| Assigned To User | System.WorkItemAssignedToUser | System.WorkItem | System.User | Public | False |
| Closed By User | System.WorkItemClosedByUser | System.WorkItem | System.User | Public | False |
| Created By User | System.WorkItemCreatedByUser | System.WorkItem | System.User | Public | False |
| Depends On Work Item | System.WorkItemDependsOnWorkItem | System.WorkItem | System.WorkItem | Public | False |
| Contains Work Item | System.WorkItemGroupContainsWorkItems | System.WorkItemGroup | System.WorkItem | Public | True |
| Work Item Has Action Log | System.WorkItemHasActionLog | System.WorkItem | System.WorkItem.ActionLog | Public | False |
| Has Billable Time | System.WorkItemHasBillableTime | System.WorkItem | System.WorkItem.BillableTime | Public | False |
| Has Child Work Item | System.WorkItemHasChildWorkItem | System.WorkItem | System.WorkItem | Public | False |
| Work Item Has Comment Log | System.WorkItemHasCommentLog | System.WorkItem | System.WorkItem.CommentLog | Public | False |
| Has File Attachment | System.WorkItemHasFileAttachment | System.WorkItem | System.FileAttachment | Public | False |
| Has Parent Work Item | System.WorkItemHasParentWorkItem | System.WorkItem | System.WorkItem | Public | False |
| Affects Service | System.WorkItemImpactsService | System.WorkItem | System.Service | Public | False |
| Is Related to Configuration Item | System.WorkItemRelatesToConfigItem | System.WorkItem | System.ConfigItem | Public | False |
| Is Related To Work Item | System.WorkItemRelatesToWorkItem | System.WorkItem | System.WorkItem | Public | False |
| Requested By User | System.WorkItemRequestedByUser | System.WorkItem | System.User | Public | False |
| Resolves Work Item | System.WorkItemResolvesWorkItem | System.WorkItem | System.WorkItem | Public | False |
| DisplayName | ID | Parent | Accessibility | |
|---|---|---|---|---|
 | Action Log | System.WorkItem.ActionLogEnum | Public | |
| E-Mail Sent | System.WorkItem.ActionLogEnum.EmailSent | System.WorkItem.ActionLogEnum | Public |
| Attached File | System.WorkItem.ActionLogEnum.FileAttached | System.WorkItem.ActionLogEnum | Public |
| Attached File Deleted | System.WorkItem.ActionLogEnum.FileDeleted | System.WorkItem.ActionLogEnum | Public |
| Record Assigned | System.WorkItem.ActionLogEnum.RecordAssigned | System.WorkItem.ActionLogEnum | Public |
| Incident Closed | System.WorkItem.ActionLogEnum.RecordClosed | System.WorkItem.ActionLogEnum | Public |
| Record Dispatched | System.WorkItem.ActionLogEnum.RecordDispatched | System.WorkItem.ActionLogEnum | Public |
| Record Escalated | System.WorkItem.ActionLogEnum.RecordEscalated | System.WorkItem.ActionLogEnum | Public |
| Record Opened | System.WorkItem.ActionLogEnum.RecordOpened | System.WorkItem.ActionLogEnum | Public |
| Record Activated | System.WorkItem.ActionLogEnum.RecordReopened | System.WorkItem.ActionLogEnum | Public |
| Record Resolved | System.WorkItem.ActionLogEnum.RecordResolved | System.WorkItem.ActionLogEnum | Public |
| Survey Completed | System.WorkItem.ActionLogEnum.SurveyCompleted | System.WorkItem.ActionLogEnum | Public |
| Task Run | System.WorkItem.ActionLogEnum.TaskExecuted | System.WorkItem.ActionLogEnum | Public |
| Template Applied | System.WorkItem.ActionLogEnum.TemplateApplied | System.WorkItem.ActionLogEnum | Public |
| Impact | System.WorkItem.TroubleTicket.ImpactEnum | Public | |
| High | System.WorkItem.TroubleTicket.ImpactEnum.High | System.WorkItem.TroubleTicket.ImpactEnum | Public |
| Low | System.WorkItem.TroubleTicket.ImpactEnum.Low | System.WorkItem.TroubleTicket.ImpactEnum | Public |
| Medium | System.WorkItem.TroubleTicket.ImpactEnum.Medium | System.WorkItem.TroubleTicket.ImpactEnum | Public |
| Urgency | System.WorkItem.TroubleTicket.UrgencyEnum | Public | |
| High | System.WorkItem.TroubleTicket.UrgencyEnum.High | System.WorkItem.TroubleTicket.UrgencyEnum | Public |
| Low | System.WorkItem.TroubleTicket.UrgencyEnum.Low | System.WorkItem.TroubleTicket.UrgencyEnum | Public |
| Medium | System.WorkItem.TroubleTicket.UrgencyEnum.Medium | System.WorkItem.TroubleTicket.UrgencyEnum | Public |
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