Reindexing failed

Microsoft.Dynamics.CRM.Reindexing_Failed (Rule)

Knowledge Base article:

Summary

The reindexing async job failed.

Causes

This job reindexes the organization database SQL indexes periodically. There could be an intermittent SQL connection failure or some other issue that caused this job to fail.

Resolutions

Analyze the event logs and trace logs to identify the issue. Since the reindexing job will automatically run again after a period of time, another option is to simply wait until the reindexing job runs again.

Element properties:

Target

Microsoft.Dynamics.CRM.Asynchronous_Processing_Service_Server

Category

EventCollection

Enabled

False

Event_ID

17421

Event Source

MSCRMAsyncService

Alert Generate

True

Alert Severity

Warning

Alert Priority

Normal

Remotable

True

Alert Message

Reindexing failed

EventId: {0} Event Publisher: {1} Event Description: {2}

Event Log

Application

Member Modules:

ID	Module Type	TypeId	RunAs
DS	DataSource	Microsoft.Windows.EventProvider	Default
ConsolidatedCondition	ConditionDetection	System.ConsolidatorCondition	Default
Alert	WriteAction	System.Health.GenerateAlert	Default

Source Code:

<Rule ID="Microsoft.Dynamics.CRM.Reindexing_Failed" Enabled="false" Target="Microsoft.Dynamics.CRM.Asynchronous_Processing_Service_Server" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>EventCollection</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Windows!Microsoft.Windows.EventProvider">

      <ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <LogName>Application</LogName>

      <Expression>

        <And>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="UnsignedInteger">17421</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="String">PublisherName</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="String">MSCRMAsyncService</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

        </And>

      </Expression>

    </DataSource>

  </DataSources>

  <ConditionDetection ID="ConsolidatedCondition" TypeID="System!System.ConsolidatorCondition">

    <Consolidator>

      <ConsolidationProperties>

        <PropertyXPathQuery>EventLevel</PropertyXPathQuery>

        <PropertyXPathQuery>PublisherName</PropertyXPathQuery>

      </ConsolidationProperties>

      <TimeControl>

        <WithinTimeSchedule>

          <Interval>600</Interval>

        </WithinTimeSchedule>

      </TimeControl>

      <CountingCondition>

        <Count>4</Count>

        <CountMode>OnNewItemTestOutputRestart_OnTimerRestart</CountMode>

      </CountingCondition>

    </Consolidator>

  </ConditionDetection>

  <WriteActions>

    <WriteAction ID="Alert" TypeID="Health!System.Health.GenerateAlert">

      <Priority>1</Priority>

      <Severity>1</Severity>

      <AlertOwner/>

      <AlertMessageId>$MPElement[Name="Microsoft.Dynamics.CRM.Async_Service_Has_Problems_Accessing_Org_DB.AlertMessage"]$</AlertMessageId>

      <AlertParameters>

        <AlertParameter1>$Data/EventDisplayNumber$</AlertParameter1>

        <AlertParameter2>$Data/PublisherName$</AlertParameter2>

        <AlertParameter3>$Data/EventDescription$</AlertParameter3>

      </AlertParameters>

      <Suppression>

        <SuppressionValue>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetbiosComputerName$</SuppressionValue>

      </Suppression>

      <Custom1/>

      <Custom2/>

      <Custom3/>

      <Custom4/>

      <Custom5/>

      <Custom6/>

      <Custom7/>

      <Custom8/>

      <Custom9/>

      <Custom10/>

    </WriteAction>

  </WriteActions>

</Rule>