The E-mail Router service cannot connect to the Microsoft Dynamics CRM server or the Microsoft Dynamics CRM Online server to access user and queue information.
The E-mail Router service cannot connect to the Microsoft Dynamics CRM server or the Microsoft Dynamics CRM Online server to access user and queue information.
This is likely due to an issue with the E-Mail Router service account or network connectivity.
Verify that the account that is used to run the E-mail Router service has sufficient permission to access the Microsoft Dynamics CRM server and that there are no connectivity problems.
Target | Microsoft.Dynamics.CRM.Email_Router | ||
Category | Alert | ||
Enabled | False | ||
Event_ID | 6188 | ||
Event Source | MSCRMEmail | ||
Alert Generate | True | ||
Alert Severity | Warning | ||
Alert Priority | Normal | ||
Remotable | True | ||
Alert Message |
| ||
Event Log | Application |
ID | Module Type | TypeId | RunAs |
---|---|---|---|
DS | DataSource | Microsoft.Windows.EventProvider | Default |
Alert | WriteAction | System.Health.GenerateAlert | Default |
<Rule ID="Microsoft.Dynamics.CRM.ids_Error_During_Config_Update" Enabled="false" Target="Microsoft.Dynamics.CRM.Email_Router" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>Alert</Category>
<DataSources>
<DataSource ID="DS" TypeID="Windows!Microsoft.Windows.EventProvider">
<ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>
<LogName>Application</LogName>
<Expression>
<And>
<Expression>
<SimpleExpression>
<ValueExpression>
<XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value Type="UnsignedInteger">6188</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<XPathQuery Type="String">PublisherName</XPathQuery>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value Type="String">MSCRMEmail</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</And>
</Expression>
</DataSource>
</DataSources>
<WriteActions>
<WriteAction ID="Alert" TypeID="Health!System.Health.GenerateAlert">
<Priority>1</Priority>
<Severity>1</Severity>
<AlertOwner/>
<AlertMessageId>$MPElement[Name="Microsoft.Dynamics.CRM.ids_Error_During_Config_Update.AlertMessage"]$</AlertMessageId>
<AlertParameters>
<AlertParameter1>$Data/EventDisplayNumber$</AlertParameter1>
<AlertParameter2>$Data/PublisherName$</AlertParameter2>
<AlertParameter3>$Data/EventDescription$</AlertParameter3>
</AlertParameters>
<Suppression/>
<Custom1/>
<Custom2/>
<Custom3/>
<Custom4/>
<Custom5/>
<Custom6/>
<Custom7/>
<Custom8/>
<Custom9/>
<Custom10/>
</WriteAction>
</WriteActions>
</Rule>