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E-mail Router Service Cannot Connect to CRM Server

Microsoft.Dynamics.CRM.ids_Error_During_Config_Update (Rule)

The E-mail Router service cannot connect to the Microsoft Dynamics CRM server or the Microsoft Dynamics CRM Online server to access user and queue information.

Knowledge Base article:

Summary

The E-mail Router service cannot connect to the Microsoft Dynamics CRM server or the Microsoft Dynamics CRM Online server to access user and queue information.

Causes

This is likely due to an issue with the E-Mail Router service account or network connectivity.

Resolutions

Verify that the account that is used to run the E-mail Router service has sufficient permission to access the Microsoft Dynamics CRM server and that there are no connectivity problems.

Element properties:

TargetMicrosoft.Dynamics.CRM.Email_Router
CategoryAlert
EnabledFalse
Event_ID6188
Event SourceMSCRMEmail
Alert GenerateTrue
Alert SeverityWarning
Alert PriorityNormal
RemotableTrue
Alert Message
E-mail Router Service Cannot Connect to CRM Server
EventId: {0} Event Publisher: {1} Event Description: {2}
Event LogApplication

Member Modules:

ID Module Type TypeId RunAs 
DS DataSource Microsoft.Windows.EventProvider Default
Alert WriteAction System.Health.GenerateAlert Default

Source Code:

<Rule ID="Microsoft.Dynamics.CRM.ids_Error_During_Config_Update" Enabled="false" Target="Microsoft.Dynamics.CRM.Email_Router" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">

  <Category>Alert</Category>

  <DataSources>

    <DataSource ID="DS" TypeID="Windows!Microsoft.Windows.EventProvider">

      <ComputerName>$Target/Host/Property[Type="Windows!Microsoft.Windows.Computer"]/NetworkName$</ComputerName>

      <LogName>Application</LogName>

      <Expression>

        <And>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="UnsignedInteger">EventDisplayNumber</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="UnsignedInteger">6188</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

          <Expression>

            <SimpleExpression>

              <ValueExpression>

                <XPathQuery Type="String">PublisherName</XPathQuery>

              </ValueExpression>

              <Operator>Equal</Operator>

              <ValueExpression>

                <Value Type="String">MSCRMEmail</Value>

              </ValueExpression>

            </SimpleExpression>

          </Expression>

        </And>

      </Expression>

    </DataSource>

  </DataSources>

  <WriteActions>

    <WriteAction ID="Alert" TypeID="Health!System.Health.GenerateAlert">

      <Priority>1</Priority>

      <Severity>1</Severity>

      <AlertOwner/>

      <AlertMessageId>$MPElement[Name="Microsoft.Dynamics.CRM.ids_Error_During_Config_Update.AlertMessage"]$</AlertMessageId>

      <AlertParameters>

        <AlertParameter1>$Data/EventDisplayNumber$</AlertParameter1>

        <AlertParameter2>$Data/PublisherName$</AlertParameter2>

        <AlertParameter3>$Data/EventDescription$</AlertParameter3>

      </AlertParameters>

      <Suppression/>

      <Custom1/>

      <Custom2/>

      <Custom3/>

      <Custom4/>

      <Custom5/>

      <Custom6/>

      <Custom7/>

      <Custom8/>

      <Custom9/>

      <Custom10/>

    </WriteAction>

  </WriteActions>

</Rule>