| | DisplayName | Description | ID | Type |
|---|
 | End User Notification Template | Use for notifications sent to end users | AffectedUserNotificationTemplate | System.Notification.Template.SMTP |
| Assigned To User Notification Template | Use for notifications sent to the user who is assigned the incident | AssignedToUserNotificationTemplate | System.Notification.Template.SMTP |
| Default Incident Template | Use when you want to open an incident for which you do not have a specific template | DefaultIncidentTemplate | System.WorkItem.Incident.ProjectionType |
| Escalation Notification Template | Use for notifications sent when an incident is escalated | EscalationNotificationTemplate | System.Notification.Template.SMTP |
| Hardware Issue Incident Template | Use for incidents that are for hardware problems | HardwareIssueIncidentTemplate | System.WorkItem.Incident.ProjectionType |
| High Priority Incident Template | Use for incidents that have high impact and high urgency | HighPriorityIncidentTemplate | System.WorkItem.Incident.ProjectionType |
| Networking Issue Incident Template | Use for incidents that are for networking problems | NetworkingIssueIncidentTemplate | System.WorkItem.Incident.ProjectionType |
| Printing Issue Incident Template | Use for incidents that are for printing problems | PrintingIssueIncidentTemplate | System.WorkItem.Incident.ProjectionType |
| Software Issue Incident Template | Use for incidents that are for software problems | SoftwareIssueIncidentTemplate | System.WorkItem.Incident.ProjectionType |
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