| | DisplayName | Description | ID | Target | Parent Monitor | Category | Enabled | Instance Name | Counter Name | Frequency | Alert Generate | Alert Severity | Alert Priority | Alert Auto Resolve | Monitor Type | Remotable | Accessibility | RunAs |
|---|
 | Service Health Status (ExO) | This monitor uses the Microsoft 365 Service Communications API to check the current status of the 'Microsoft Exchange Online' service reported by Microsoft. It will run the "Get Current Status" and "Get Messages" API calls. If this fails, it will generate an incident alert. See Product Knowledge for details. | NiCE.Active.O365.ExchangeOnline.10051.ExchangeOnlineHealthStatus.UM | NiCE.Active.O365.Exchange.ExchangeOnline | System.Health.AvailabilityState | AvailabilityHealth | False | | | 0 | True | Information | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| Mailflow Receive Latency (sec) (ExO - Light) | This monitor reports the time in seconds it takes to send an email from one ExO test user to another. (ExO - Light). Executes without the use of PowerShell cmdlets for greater security. | NiCE.Active.O365.ExchangeOnline.20161.MailFlowReceiveLatency.Light.UM | NiCE.Active.O365.Exchange.ExchangeOnline | System.Health.PerformanceState | AvailabilityHealth | False | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| Autodiscover Retrieval Duration (msec) (ExO) | This monitor tests the retrieval of the autodiscover.xml file and returns the time in milliseconds taken to complete this test. | NiCE.Active.O365.ExchangeOnline.2018.AutodiscoverRetrievalDuration.UM | NiCE.Active.O365.Exchange.ExchangeProxy | System.Health.PerformanceState | AvailabilityHealth | True | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| Mailbox Logon Duration (msec) (ExO) | This monitor tests the logon to a specified Exchange Online (ExO) mailbox and returns the time in milliseconds taken to complete the test. | NiCE.Active.O365.ExchangeOnline.2019.MailboxLogonDuration.UM | NiCE.Active.O365.Exchange.ExchangeProxy | System.Health.PerformanceState | AvailabilityHealth | True | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| Mailbox Count (ExO) | This monitor counts the number of mailboxes configured in Exchange Online (ExO). | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2003.MailboxCount.UM | NiCE.Active.O365.Exchange.ExchangeOnline | System.Health.PerformanceState | PerformanceHealth | False | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| EWS Response Availability (ExO) | This monitor probes the Exchange Web Service (EWS) of Exchange Online ("https://outlook.office365.com/EWS/Exchange.asmx") for a response. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2004.EWSResponseCheck.UM | NiCE.Active.O365.Exchange.ExchangeProxy | System.Health.AvailabilityState | AvailabilityHealth | True | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| EWS Response Time (msec) (ExO) | This monitor probes the Exchange Web Service (EWS) of Exchange Online ("https://outlook.office365.com/EWS/Exchange.asmx") and measures the response time in milliseconds. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2005.EWSResponseTime.UM | NiCE.Active.O365.Exchange.ExchangeProxy | System.Health.PerformanceState | PerformanceHealth | True | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| Autodiscover Retrieval Availability (ExO) | This monitor tests the retrieval of autodiscover.xml. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2006.AutodiscoverRetrievalCheck.UM | NiCE.Active.O365.Exchange.ExchangeProxy | System.Health.AvailabilityState | AvailabilityHealth | True | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| Mailbox Logon Availability (ExO) | This monitor tests the logon to a specified Exchange Online (ExO) mailbox. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2007.MailboxLogonCheck.UM | NiCE.Active.O365.Exchange.ExchangeProxy | System.Health.AvailabilityState | AvailabilityHealth | True | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| Datacenter Mailbox Count (ExO) | This monitor alerts on the number of mailboxes hosted on a discovered Exchange Online Datacenter. Please review the threshold before enabling this monitor. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2008.DatacenterMailboxCount.UM | NiCE.Active.O365.Exchange.DataCenter | System.Health.PerformanceState | PerformanceHealth | True | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| Mailbox Database Health Summary (ExO) | This monitor measures the Quality of Service (QoS) of the Exchange Online tenant by probing different Exchange Online Mailboxes for availability using resource sharing. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2009.MailboxDatabaseHealthSummary.UM | NiCE.Active.O365.Exchange.OnlineUser | System.Health.PerformanceState | PerformanceHealth | True | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| Free/Busy Check (ExO) | This monitor executes a Free/Busy check between two Exchange Online (ExO) test mailboxes. | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2011.FreeBusyCheck.UM | NiCE.Active.O365.Exchange.OnlineUser | System.Health.AvailabilityState | AvailabilityHealth | True | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| Mailflow Send Availability (ExO) | This monitor checks the sending of emails from one defined M365 Mailbox to another (ExO). | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2012.MailflowSendCheck.UM | NiCE.Active.O365.Exchange.OnlineUser | System.Health.AvailabilityState | AvailabilityHealth | True | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| Mailflow Receive Availability (ExO) | This monitor checks if a predefined user mailbox can receive emails from another M365 mailbox configuration (ExO). | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2013.MailflowReceiveCheck.UM | NiCE.Active.O365.Exchange.OnlineUser | System.Health.AvailabilityState | AvailabilityHealth | True | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
| Mailflow Receive Latency (sec) (ExO) | This monitor reports the time in seconds it takes to send an email from one cloud test user to another (ExO). | NiCE.Active.O365.ExchangeOnline.ExchangeOnline.2014.MailFlowReceiveLatency.UM | NiCE.Active.O365.Exchange.OnlineUser | System.Health.PerformanceState | AvailabilityHealth | True | | | 0 | True | MatchMonitorHealth | Normal | True | NiCE.Active.O365.3State.ObjectFilter.UMT | True | Public | |
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